Abstract
Emotion is recognized as essential in human service work. Despite a recent surge of research on emotions in organizations in the past 20 years, communication scholars, however, have paid inadequate attention to workplace emotions. Yet, one key to promoting sustainable identity-based organizing lies in crafting alignments among identity, emotion, and action. This gap motivates the current study to examine emotions across organizational positions within a pan-Asian nonprofit organization serving underserved Asians and Asian Americans. Specifically, this study mapped via sentiment analysis eight primary emotions identified by the National Research Council of Canada across three organizational positions (i.e., staff, volunteering members, and clients). The statistical analysis identified trust as the most prevalent emotion. Moreover, fear and sadness were identified as affected by organizational positions. These results demonstrate the usefulness, importance, and necessity of examining emotions in the context of identity-based organizing.
Résumé
Les émotions sont reconnues comme étant des composantes essentielles du travail en service social. Malgré la hausse fulgurante des recherches sur les émotions au sein des organismes dans les 20 dernières années, les spécialistes de la communication ont toutefois accordé une attention inadéquate aux émotions dans le lieu de travail. La promotion d’une organisation durable fondée sur l’identité s’appuie cependant principalement sur l’alignement des identités, des émotions et des actions. C’est cette brèche qui a motivé la présente étude, qui vise à analyser les émotions observées parmi divers postes organisationnels d’un organisme sans but lucratif panasiatique au service d’Asiatiques et d’Asio-américains défavorisés. Dans le cadre d’une analyse des sentiments, l’étude a cartographié plus précisément huit émotions principales identifiées par le Conseil canadien de la recherche du Canada dans trois couches de la population organisationnelle, notamment le personnel, les membres bénévoles et les clients. Selon l’analyse statistique, la confiance est l’émotion la plus répandue. Qui plus est, la peur et la tristesse semblent influencées par les postes organisationnels. Ces résultats démontrent l’utilité, l’importance et la nécessité d’examiner les émotions dans le contexte de l’organisation fondée sur l’identité.
Zusammenfassung
Emotionen werden als ein wesentliches Merkmal im Humandienstleistungsbereich betrachtet. In den vergangenen 20 Jahren führte man zunehmend Studien zu Emotionen in Organisationen durch, jedoch wurden dabei die Emotionen am Arbeitsplatz von den Kommunikationswissenschaftlern nur unzureichend berücksichtigt. Ein Schlüsselelement für die Förderung des nachhaltigen und identitätsbasierten Organisierens ist allerdings die Abstimmung von Identität, Emotion und Handlung. Diese Lücke motiviert die aktuelle Studie zur Untersuchung von Emotionen an allen Stellen innerhalb einer panasiatischen gemeinnützigen Organisation für unterversorgte Asiaten und Amerikaner asiatischer Abstammung. Dazu erarbeitete die Studie mittels der Sentiment-Analyse acht vom National Research Council of Kanada [staatliche Organisation für wissenschaftliche und industrielle Forschung] ermittelte Primäremotionen an drei Stellen einer Organisation (d. h. Mitarbeiter, Ehrenamtliche und Klienten). In der statistischen Analyse wurde Vertrauen als die am häufigsten vorkommende Emotion identifiziert. Darüber hinaus stellte man fest, dass die Emotionen Angst und Traurigkeit von Stellen der Organisation beeinflusst werden. Diese Ergebnisse zeigen, wie nützlich, wichtig und notwendig es ist, Emotionen im Kontext des identitätsbasierten Organisierens zu untersuchen.
Resumen
La emoción se reconoce como algo esencial en las labores de servicios humanos. A pesar de un reciente resurgimiento de la investigación sobre las emociones en las organizaciones en los últimos 20 años, los eruditos en comunicación, sin embargo, han prestado una atención inadecuada a las emociones en el lugar de trabajo. No obstante, una clave para promover la organización sostenible basada en la identidad radica en crear convergencias entre la identidad, la emoción y la acción. Esta brecha motiva el estudio actual para examinar las emociones en los puestos organizativos en una organización panasiática sin ánimo de lucro que atiende a asiáticos y a americano- asiáticos desatendidos. Específicamente, el presente estudio cartografió mediante el análisis del sentimiento ocho emociones fundamentales identificadas por el Consejo de Investigación Nacional de Canadá en tres puestos organizativos (es decir, personal, miembros voluntarios y clientes). El análisis estadístico identificó la confianza como la emoción más predominante. Asimismo, se identificó que el miedo y la tristeza se ven afectados por los puestos organizativos. Estos resultados demuestran la utilidad, la importancia y la necesidad de examinar las emociones en el contexto de la organización basada en la identidad.
Chinese
情绪被认为是人类服务工作的关键因素。尽管过去20年有关情绪的研究很多;然而,沟通学者很少关注工作场所情绪。然而,促进基于身份的可持续组织的关键在于身份、情绪和行动的精准对齐。这一差距促使当前研究检查针对服务匮乏的亚洲人和亚裔美国人的泛亚非盈利组织内的组织职位情绪。具体来说,本研究将通过情绪分析,映射加拿大国家研究委员确定的八种主要情绪到三个组织职位(即员工、志愿者和客户)。统计分析将信任视为最重要的情绪。此外,已经发现害怕和伤心会受组织职位的影响。这些研究展示了在基于身份的组织背景下检查情绪的有用性、重要性和必要性。
Arabic
تم الإعتراف بالمشاعر بإعتبارها أساسية في عمل خدمة الإنسان.على الرغم من الزيادة الأخيرة في البحث عن المشاعر في المنظمات في السنوات ال 20 الماضية، مع ذلك، إهتم علماء الإتصالات بطريقة غير كافية بالمشاعر في مكان العمل. مع ذلك، فإن أحد العوامل الرئيسية لتعزيز التنظيم المستدام القائم على الهوية يكمن في صياغة التحالف بين الهوية ،المشاعر، والتصرف. هذه الفجوة تحفز الدراسة الحالية لدراسة المشاعر عبر المواقف التنظيمية داخل منظمة غير ربحية آسيوية تخدم الآسيويين المحرومين والأمريكيين الآسيويين. على وجه التحديد، تمت هذه الدراسة عن طريق تحليل مشاعر ثمانية مشاعر رئيسية حددها المجلس الوطني للبحوث في كندا عبر ثلاث مناصب تنظيمية (مثل الموظفين، أعضاء العمل التطوعي، والعملاء). حدد التحليل الإحصائي الثقة بأنها أكثر المشاعر إنتشارا”. علاوة على ذلك، تبين أن الخوف والحزن يتأثران بالمواقف التنظيمية. تظهر هذه النتائج فائدة ، أهمية وضرورة دراسة المشاعر في سياق التنظيم القائم على الهوية
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Chen, YW., Nakazawa, M. Emotions and Pan-Asian Organizing in the U.S. Southwest: Analyzing Interview Discourses via Sentiment Analysis. Voluntas 28, 2785–2806 (2017). https://doi.org/10.1007/s11266-017-9916-3
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DOI: https://doi.org/10.1007/s11266-017-9916-3