Volunteering for a Lifetime? Volunteers’ Intention to Stay in Portuguese Hospitals

  • Marisa R. Ferreira
  • Teresa Proença
  • João F. Proença
original paper

Abstract

The current study aims to study Hospital volunteers’ intention to stay in an organization through understanding motivation, management factors, and satisfaction. A total of 304 Hospital volunteers, mainly women, completed a questionnaire measuring motivations, management factors, satisfaction, and intention to stay. In this study, structural equation modeling was used. Results demonstrate that there is a positive relationship between (a) motivation and satisfaction, (b) management factors and satisfaction, (c) satisfaction and intention to stay, and (d) motivation and management factors. These results present important outcomes that should be reflected in the way organizations operate. This research indicates aspects which are most valued by volunteers and allows NPOs to design and establish appropriate and assertive management policies.

Keywords

Motivation Satisfaction Management factors Intent to stay Hospital volunteers 

Résumé

La présente étude vise à examiner l’intention des hospitaliers bénévoles de rester dans une organisation, au travers de leur motivation, de leur satisfaction et de facteurs de gestion. Au total, 304 hospitaliers bénévoles (principalement des femmes) ont rempli un questionnaire mesurant les motivations, la satisfaction, les facteurs de gestion et l’intention de rester. Pour les besoins de cette étude, nous avons fait appel à une modélisation par équations structurelles. Les résultats montrent une corrélation positive entre (a) la motivation et la satisfaction; (b) les facteurs de gestion et la satisfaction; (c) la satisfaction et l’intention de rester; et (d) la motivation et les facteurs de gestion. Ces résultats ont d’importantes conséquences qui devraient influencer la manière dont fonctionnent les organisations. Cette étude indique les aspects que les bénévoles considèrent comme les plus importants; les associations à but non lucratif pourront ainsi concevoir et établir des politiques de gestion adéquates et assertives.

Zusammenfassung

Ziel der vorliegenden Studie ist es, die Absicht ehrenamtlicher Krankenhausmitarbeiter, längerfristig für eine Organisation tätig zu sein, zu untersuchen, indem näher auf die Aspekte Motivation, Managementfaktoren und Zufriedenheit eingegangen wird. Insgesamt 304 ehrenamtliche Krankenhausmitarbeiter, hauptsächlich Frauen, füllten einen Fragebogen aus, mithilfe dessen die Motivation, Managementfaktoren, Zufriedenheit und die Absicht einer längerfristigen Tätigkeit bewertet wurden. In der Studie wurde das Strukturgleichungsmodell angewandt. Die Ergebnisse zeigen positive Korrelationen zwischen (a) der Motivation und der Zufriedenheit, (b) den Managementfaktoren und der Zufriedenheit, (c) der Zufriedenheit und der Absicht einer längerfristigen Tätigkeit. Diese Ergebnisse präsentieren wichtige Auswirkungen, die sich in der Art und Weise, in der Organisationen operieren, widerspiegeln sollten. Die Studie weist die Aspekte auf, die von ehrenamtlich Tätigen am meisten geschätzt werden und ermöglicht es gemeinnützigen Organisationen, geeignete ausdrückliche Managementgrundsätze zu etablieren.

Resumen

El presente estudio tiene como objetivo estudiar la intención de los voluntarios de Hospital de permanecer en una organización mediante la comprensión de la motivación, factores de gestión y satisfacción. Un total de 304 voluntarios de Hospital, principalmente mujeres, completaron un cuestionario que medía la motivaciones, los factores de gestión, la satisfacción y la intención de seguir. En el presente estudio, se utilizó el modelo de ecuación estructural. Los resultados demuestran que existe una relación positiva entre (a) la motivación y la satisfacción, (b) los factores de gestión y la satisfacción, (c) la satisfacción y la intención de quedarse y (d) la motivación y los factores de gestión. Estos resultados presentan importantes conclusiones que deben ser reflejadas en la forma en la que operan las organizaciones. La presente investigación indica los aspectos que son más valorados por los voluntarios y permite a las organizaciones sin ánimo de lucro (OSAL/NPO) diseñar y establecer políticas de gestión apropiadas y enérgicas.

摘要

通过对动机、管理因素与满足感等方面的了解,本研究旨在探究医院志愿者留在组织的目的。 共有304名医院志愿者(主要是妇女)填写了调查问卷,该问卷对动机、管理因素、满足感以及留下来的目的等方面进行了检测。 本研究使用了结构方程模型(structural equation modelling)。结果显示,以下各对因素之间存在正相关:(a)动机与满足感;(b)管理因素与满足感;(c)满足感与留下来的目的;(d)动机与管理因素。这些结果所显示的各种重要关系,在组织运营方式中应当有所反映。本研究指出了志愿者最为重视的方面,有助于非营利组织设计和建立正确、适当的管理政策。

要約

本研究は、動機、管理要因を満足度の理解を通じて病院のボランティアが組織に残る意思があるかどうかを研究することである。 計304名の病院ボランティアは主として女性であり、動機、管理要因、満足度を測定する測定アンケートに回答した。本研究では、構造方程式モデリングを使用した。結果から、(a) 動機と満足度、(b) 管理要因と満足度、(c) 満足度と組織に残る意思があるか、(d) 動機と管理要因における肯定的な関係があることが明らかになった。これらの結果から、組織の活動方法を反映させる必要性がある重要な成果を提示する。 本研究はボランティアに最も高く評価できる側面を示しており、NPOが適切かつ積極的な経営方針を設計して確立している。

ملخص

تهدف الدراسة الحالية إلى دراسة نية متطوعي المستشفيات للبقاء في منظمة من خلال فهم الدوافع ٬العوامل الإدارية والرضا. ما مجموعه 304 متطوع في المستشفيات، معظمهم من النساء، أكملوا دراسة إحصائية تقيس الدوافع٬ عوامل الإدارة، الرضا ونية البقاء. في هذه الدراسة تم استخدام بيانات إحصائية. تثبت النتائج أن هناك علاقة إيجابية بين (أ) الحافز والرضا، (ب) عوامل الإدارة والرضا، (ج) الرضا و النية للبقاء٬ (د) الحافز وعوامل الإدارة. هذه النتائج تقدم النتائج المهمة التي ينبغي أن تنعكس في الطريقة التي تعمل بها المنظمات. يبين هذا البحث الجوانب الأكثر أهمية للمتطوعين ويسمح للمنظمات الغير ربحية (NPOs) أن يصمموا ويضعوا سياسات مناسبة و إدارة حازمة.

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Copyright information

© International Society for Third-Sector Research and The Johns Hopkins University 2014

Authors and Affiliations

  • Marisa R. Ferreira
    • 1
  • Teresa Proença
    • 2
  • João F. Proença
    • 2
  1. 1.School of Management and Technology of Felgueiras, CIICESIPorto PolytechnicInstituteMargaridePortugal
  2. 2.Faculty of EconomicsUniversity of PortoPortoPortugal

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