Abstract
The propensity for sustainability actions and awareness among population might be driven by ad hoc policies. For example, in the transportation framework, the bike is (re)gaining popularity as a mean of transportation both convenient and environmental-prone, and consequently more and more cities around the world are developing bike-sharing systems in urban areas to let their citizens be more ‘green’. Satisfaction for bike-sharing systems could be influenced in general by how the service is managed and by users’ attitudes towards sustainability: if users’ participation in sustainability is high, then the level of satisfaction will increase and the service will result more successful. In this paper we analyze the connection between propensity and orientation towards sustainability and satisfaction for a particular bike-sharing system via Partially Ordered Sets based methodology.
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Acknowledgements
The authors would like to thank Fabio Cannetti, Bike Sharing Customer Care Manager, Clear Channel Italia, for providing the survey data and for precious suggestions regarding the BikeMi service.
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Maranzano, P., Ascari, R., Chiodini, P.M. et al. Analysis of Sustainability Propensity of Bike-Sharing Customers Using Partially Ordered Sets Methodology. Soc Indic Res 157, 123–138 (2021). https://doi.org/10.1007/s11205-020-02333-8
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DOI: https://doi.org/10.1007/s11205-020-02333-8
Keywords
- Bike-sharing
- POSet
- Satisfaction
- Customer behavior
- Sustainability awareness