Social Indicators Research

, 94:449 | Cite as

Emergency Workers’ Quality of Life: The Protective Role of Sense of Community, Efficacy Beliefs and Coping Strategies

  • Elvira CicognaniEmail author
  • Luca Pietrantoni
  • Luigi Palestini
  • Gabriele Prati


This study, involving a sample of 764 emergency workers, investigates dimensions of quality of life at work (Compassion fatigue, Burnout and Compassion satisfaction), and their relationships with Coping strategies and some psychosocial variables (Sense of Community, Collective Efficacy and Self-efficacy). Results indicate the usefulness of distinguishing between positive and negative indicators of emergency workers’ quality of life. Compassion satisfaction is positively correlated with efficacy beliefs, Sense of Community and the use of Active coping strategies. Burnout and Compassion fatigue are especially correlated with the use of dysfunctional coping strategies like distraction and self-criticism. Volunteer emergency workers enjoy a higher well being than full-time professional workers. Results and their implications for interventions aimed at increasing rescue workers’ quality of life by enhancing psychosocial competences are discussed.


Emergency workers Quality of life Self-efficacy Collective efficacy Sense of community Coping 


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Copyright information

© Springer Science+Business Media B.V. 2009

Authors and Affiliations

  • Elvira Cicognani
    • 1
    Email author
  • Luca Pietrantoni
    • 1
  • Luigi Palestini
    • 1
  • Gabriele Prati
    • 1
  1. 1.Department of Sciences of Education “G.M. Bertin”University of BolognaBolognaItaly

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