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Parents’ Global Rating of Mental Health Correlates with SF-36 Scores and Health Services Satisfaction

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Abstract

Background

Patient satisfaction surveys are often used to measure quality of care. However, patient satisfaction may not be a reliable indicator of service quality because satisfaction can be influenced by clients’ characteristics such as their health status.

Methods

Parents of children attending a pediatric neurology clinic completed the Short Form Health Survey (SF-36) and global ratings of their physical and mental health. They also completed the Client Satisfaction Questionnaire (CSQ), the Measure of Processes of Care (MPOC), and the Family-Centered Care Survey (FCCS).

Results

104 parents completed the survey. The correlation between the global rating of physical or mental health and their corresponding SF-36 scores was high. The majority (88%) of parents were satisfied, with a median CSQ score of 28 (IQR, 24 to 31) and a FCCS score of 4.7 (IQR, 4.2 to 4.9). Logistic regression identified parents’ mental health as a significant predictor of client satisfaction (OR, 1.07; 95% CI, 1.01 to 1.14).

Conclusions

Given the positive association between parents’ mental health and satisfaction with care, it is important to consider mental status as a covariate in interpreting satisfaction surveys. Parents’ global rating of mental health appears to be a reasonable indicator of their SF-36 mental scores.

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Acknowledgements

This study was funded by the Alberta Children’s Hospital Foundation

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Authors and Affiliations

  1. Division of Neurology, Department of Pediatrics, Faculty of Medicine, Alberta Children’s Hospital, University of Calgary, 1820 Richmond Road SW, Calgary, Alberta, Canada, T2T 5C7

    Jean K. Mah

  2. Departments of Pediatrics and Community Health Sciences, Faculty of Medicine, University of Calgary, Calgary, Alberta, Canada

    Suzanne Tough

  3. Department of Family Medicine, Faculty of Medicine, University of Calgary, Calgary, Alberta, Canada

    Thomas Fung

  4. Department of Pediatrics, Faculty of Medicine, University of Calgary, Calgary, Alberta, Canada

    Kathleen Douglas-England

  5. Departments of Medicine and Community Health Sciences, Faculty of Medicine, University of Calgary, Calgary, Alberta, Canada

    Marja Verhoef

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  1. Jean K. Mah
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  2. Suzanne Tough
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  3. Thomas Fung
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  4. Kathleen Douglas-England
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  5. Marja Verhoef
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Correspondence to Jean K. Mah.

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Mah, J.K., Tough, S., Fung, T. et al. Parents’ Global Rating of Mental Health Correlates with SF-36 Scores and Health Services Satisfaction. Qual Life Res 15, 1395–1401 (2006). https://doi.org/10.1007/s11136-006-0014-z

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