Skip to main content

Advertisement

Log in

PLS-SEM bias: traditional vs consistent

  • Published:
Quality & Quantity Aims and scope Submit manuscript

Abstract

Partial Least Squares (PLS) path modeling is suitable for predictive research and can also handle both reflective and formative measurement models. On the other hand, when the data derive from a common factor model population, PLS-SEM’s parameter estimates differ from the prespecified values. This trait is PLS-Structural Equation Modeling (SEM) bias, which is a controversial issue among many researchers. Bearing that in mind, the study's ultimate aim is to evaluate PLS-SEM bias at a relatively large sample size through regular and consistent PLS-SEM in the mobile shopping context. The subsidiary goal is to assess word-of-mouth concept, which is rarely used in the mobile context, within Technology Acceptance Model by employing PLS path modeling. Data were collected from 560 consumers via questionnaires and analyzed via SmartPLS 3. Findings show that regular PLS-SEM bias does not seem to diminish at a relatively large sample size when estimating data from common factor population. This study, also, offers to prefer PLSc in reflectively structured models in marketing, and also put forward that word-of-mouth is a substantial determinant in the acceptance of mobile shopping.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1

Similar content being viewed by others

References

  • Agrebi, S., Jallais, J.: Explain the intention to use smartphones for mobile shopping. J. Retail. Consum. Serv. 22, 16–23 (2015)

    Article  Google Scholar 

  • Ali, M., Kan, K.A.S., Sarstedt, M.: Direct and configurational paths of absorptive capacity and organizational innovation to successful organizational performance. J. Bus. Res. 69(11), 5317–5323 (2016). https://doi.org/10.1016/j.jbusres.2016.04.131

    Article  Google Scholar 

  • Bansal, H., Voyer, P.A.: Word-of-mouth processes within a services purchase decision context. J. Serv. Res. 3(2), 166–177 (2000)

    Article  Google Scholar 

  • Barclay, D., Higgins, C., Thompson, R.: The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technol. Stud. 2(2), 285–309 (1995)

    Google Scholar 

  • Bilgihan, A., Kandampully, J., Zhang, T.: Towards a unified customer experience in online shopping environments: antecedents and outcomes. Int. J. Qual. Serv. Sci. 8(1), 102–119 (2016)

    Google Scholar 

  • Cheah, J.-H., Memon, M.A., Chuah, F., Ting, H., Ramayah, T.: Assessing reflective models in marketing research: a comparison between Pls And Plsc. Estim. Int. J. Bus. Soc. 19(1), 139–160 (2018)

    Google Scholar 

  • Chen, L.Y.: Antecedents of customer satisfaction and purchase intention with mobile shopping system use. Int. J. Serv. Operat. Manag. 15(3), 259–274 (2013)

    Google Scholar 

  • Cheung, C.M., Lee, M.K., Rabjohn, N.: The impact of electronic word of mouth. Inter. Res. 18(3), 229–247 (2008). https://doi.org/10.1108/10662240810883290

    Article  Google Scholar 

  • Chiem, R., Arriola, J., Browers, D., Gross, J., Limman, E., Nguyen, P.V., Seal, K.C.: The critical success factors for marketing with downloadable applications: lessons learned from selected european countries. Int. J. Mobile Market 5(2), 43–56 (2010)

    Google Scholar 

  • Chin, W.W., Marcolin, B.L., Newsted, P.R.: A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Inf. Syst. Res. 14(2), 189–217 (2003)

    Article  Google Scholar 

  • Chin, W.W.: The partial least squares approach to structural equation modeling, In: Marcoulides, G.A. (Ed.): Modern Methods for Business Research, pp.295–358, Erlbaum, Mahwah (1998)

  • Chin, W. W.: How to write up and report PLS analyses, In: V. Esposito Vinzi, W. W. Chin, J. Henseler, H. Wang (Ed). Handbook of partial least squares: Concepts, methods, and applications, pp.665–690 Heidelberg/Dordrecht/London/New York: Springer. (2010)

  • Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)

    Article  Google Scholar 

  • Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: User Acceptance of computer technology: a comparison of two theoretical models. Inst. Manag. Sci. 35(8), 982–1002 (1989)

    Google Scholar 

  • Dijkstra, T.K., Henseler, J.: Consistent and asymptotically normal PLS estimators for linear structural equations. Comput. Stat. Data Anal. 81, 10–23 (2015a)

    Article  Google Scholar 

  • Dijkstra, T.K., Henseler, J.: Consistent partial least squares path modeling. MIS Q. 39(2), 297–316 (2015b)

    Article  Google Scholar 

  • Duarte, P.A.O., Raposo, M.L.B.: A PLS Model to Study Brand Preference: An Application to the Mobile Phone Market, in: V. Esposito Vinzi, W. W. Chin, J. Henseler, H. Wang (Ed.). Handbook of partial least squares: Concepts, methods, and applications pp. 449–485 Heidelberg/Dordrecht/London/New York: Springer, (2010)

  • Edwards, J.R., Bagozzi, R.P.: On the nature and direction of relationships between constructs and measures. Psychol. Methods 5(2), 155–174 (2000)

    Article  Google Scholar 

  • Fard, M.H., Marvi, R.: Viral marketing and purchase intentions of mobile applications users. Int. J. Emerg. Mark. 15(2), 287–301 (2019)

    Article  Google Scholar 

  • Fishbein, M., Ajzen, I.: Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading, MA (1975)

    Google Scholar 

  • Forster J.J.: sample surveys: nonprobability sampling, In: N. J. Smelser, P. B. Baltes (Ed.). International Encyclopedia of the Social & Behavioral Sciences, pp 13453–13458 United States: Elsevier/Permagon. (2001)

  • Gaskin, J.: Common Method Bias (CMB) in PLS (partial least squares), askination's Statistics. (2017) http://youtube.com/Gaskination

  • Goodhue, D.L., Lewis, W., Thompson, R.: Comparing PLS to regression and LISREL: A response to Marcoulides Chin, and Saunders. MIS Q. 36(3), 703–716 (2012a)

    Article  Google Scholar 

  • Goodhue, D.L., Lewis, W., Thompson, R.: Does PLS have advantages for small sample size or non-normal data? MIS Q. 36(3), 981–1001 (2012b)

    Article  Google Scholar 

  • Goyette, I., Ricard, L., Bergeron, J., Marticotte, F.: E-WOM scale: word-of-mouth measurement scale for e-services context. Can. J. Adm. Sci. 27(1), 5–23 (2010)

    Article  Google Scholar 

  • Groß, M.: Exploring the acceptance of technology for mobile shopping: an empirical investigation among Smartphone users. Int. Rev. Retail, Distrib. Consum. Res. 25(3), 215–235 (2014)

    Google Scholar 

  • Hair, J.F., Ringle, C., Sarstedt, M.: PLS-SEM: Indeed a silver bullet. J Market Theor Pract 19(2), 139–152 (2011)

    Article  Google Scholar 

  • Hair, J.F., Sarstedt, M., Ringle, C.M., Mena, J.A.: An assessment of the use of partial least squares structural equation modeling in marketing research. J. Acad. Mark. Sci. 40(3), 414–433 (2012)

    Article  Google Scholar 

  • Hair, J.F., Hult, G.T.M., Ringle, C.M., Sarstedt, M.: A primer on partial least squares structural equation modeling (PLS-SEM), 2nd edn. Sage, Thousand Oaks (2017)

    Google Scholar 

  • Henseler, J., Ringle, C.M., Sinkovics, R.R.: The use of partial least squares path modeling, in international marketing. New Chall. Int. Market. Adv. Int. Market. 20, 277–319 (2009)

    Article  Google Scholar 

  • Henseler, J., Dijkstra, T.K., Sarstedt, M., Ringle, C.M., Diamantopoulos, A., Straub, D.W., Calantone, R.J.: Common beliefs and reality about PLS comments on Rönkkö and Evermann (2013). Organ. Res. Methods 17(2), 182–209 (2014)

    Article  Google Scholar 

  • Henseler, J., Ringle, C.M., Sarstedt, M.: A new criterion for assessing discriminant validity in variance-based structural equation modeling. J. Acad. Mark. Sci. 43(1), 115–135 (2015)

    Article  Google Scholar 

  • ICTA Market Data, (2020). Information and Communication Technologies Authority. Electronic Communications Market In Turkey Market Data (2020 Q3). Retrieved from https://www.btk.gov.tr/uploads/pages/pazar-verileri/uc-aylik-pazar-verileri-2020-3-kurumdisi.pdf

  • Iyzico, (2018). Türkiye’nin Online Ödeme Alışkanlıkları (2017). Retrieved from https://www.iyzico.com/blog/turkiyenin-online-odeme-aliskanliklari-2017-infografik/

  • Jalilvand, M.R., Samiei, N., Dini, B., Yaghoubi Manzari, P.: Examining the structural relationships of electronic word of mouth, destination image, tourist attitude toward destination and travel intention: an integrated approach. J. Destin. Mark. Manag. 1, 134–143 (2012)

    Google Scholar 

  • Jarvis, C.B., MacKenzie, S.B., Podsakoff, P.M.: A critical review of construct indicators and measurement model misspecification in marketing and consumer research. J. Consum. Res. 30(2), 199–218 (2003)

    Article  Google Scholar 

  • Kim, B.: The diffusion of mobile data services and applications: exploring the role of habit and its antecedents”. Telecommun. Policy 36, 69–84 (2012)

    Article  Google Scholar 

  • Kim, S., Baek, T.H., Kim, Y.K., Yoo, K.: Factors affecting stickiness and word of mouth in mobile applications. J. Res. Interact. Mark. 10(3), 177–192 (2016)

    Google Scholar 

  • Kock, N.: Common method bias in PLS-SEM: A full collinearity assessment approach. Int. J. e-Collaborat. 11(4), 1–10 (2015)

    Article  Google Scholar 

  • Koller, M., Salzberger, T.: Cognitive dissonance as a relevant construct throughout the decision-making and consumption process – an empirical investigation related to a package tour. J. Cust. Behav. 6(3), 217–227 (2007)

    Article  Google Scholar 

  • Lee, L., Petter, S., Fayard, D., Robinson, S.: On the use of partial least squares path modeling in accounting research. Int. J. Acc. Inf. Syst. 12(4), 305–328 (2011)

    Article  Google Scholar 

  • Lin, C.H., Sher, P.J., Shih, H.Y.: Past progress and future directions in conceptualizing customer perceived value. Int. J. Serv. Ind. Manag. 16(3–4), 318–336 (2005)

    Article  Google Scholar 

  • Moon, E., Domina, T.: Willingness to use fashion mobile applications to purchase fashion products: a comparison between the United States and South Korea. J. Textile Apparel, Technol. Manag. 3, 1–15 (2015)

    Google Scholar 

  • Nikookar, G., Rahrovy, E., Razi, S., Ghassemi, R.A.: Investigating influential factors on word of mouth in service industries: the case of Iran Airline company. Procedia Soc. Behav. Sci. 177, 217–222 (2015)

    Article  Google Scholar 

  • Nunnally, J. C., Bernstein, I. H.: The assessment of reliability. Psychom. Theor. 3(1), 248–292 (1994)

  • Nysveen, H., Pedersen, P.E., Thorbjørnsen, H.: Intentions to use mobile services: antecedents and cross-service comparisons. J. Acad. Mark. Sci. 33(3), 330–347 (2005)

    Article  Google Scholar 

  • Peng, D.X., Lai, F.: Using partial least squares in operations management research: A practical guideline and summary of past research. J. Op. Manag. 30(6) 467–480 (2012). https://doi.org/10.1016/j.jom.2012.06.002

    Article  Google Scholar 

  • PwC – Total Retail Survey, (2016) They say they want a revolution, Accessed: 21 April 2019 https://www.pwc.com.tr/en/publications/industrial/retail-consumer/pdf/pwc-total-retail-consumer-survey-2016.pdf

  • Racherla, P., Furner, C., Babb, J., (2012), Conceptualizing the implications of mobile app usage and stickiness: a research agenda, Accessed: 25 Feb 2019, https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2187056

  • Rasoolimanesh, S.M., Ringle, C.M., Jaafar, M. and Ramayah, T.: Urban vs. rural destinations: Residents’ perceptions community participation and support for tourism development. Tour. Manag. 60, 147–158 (2017). https://doi.org/10.1016/j.tourman.2016.11.019

    Article  Google Scholar 

  • Ringle, C.M., Sarstedt, M., Straub, D.W.: Editor’s comments: a critical look at the use of PLS-SEM in MIS quarterly. MIS Q. 36(1), iii–xiv (2012)

    Article  Google Scholar 

  • Ringle, C., Wende, S., Becker, J.: SmartPLS 3 (Version 3.2.3). Boenningstedt, Germany: SmartPLS GmbH. (2015)

  • San-Martín, S., Prodanova, J.: What makes services customers say buy it with a mobile phone?”. J. Serv. Mark. 30(6), 601–614 (2016)

    Article  Google Scholar 

  • Saprikis, V., Markos, A., Zarmpou, T., Maro, V.: Mobile shopping consumers’ behavior: an exploratory study and review. J. Theor. Appl. Electron. Commer. Res. 13(1), 71–90 (2018)

    Article  Google Scholar 

  • Sarstedt, M., Hair, J.F., Ringle, C.M., Thiele, K.O., Gudergan, S.P.: Estimation issues with PLS and CBSEM: where the bias lies!”. J. Bus. Res. 69(10), 3998–4010 (2016)

    Article  Google Scholar 

  • Sarstedt, M., Ringle, C.M., Hair, J.F.: Partial Least Squares Structural Equation Modeling. In: Christian Homburg, Martin Klarmann, Arnd Vomberg (Ed.) Handbook of Market Research, (Chp. 15, pp.2–40). Publisher: Springer, 2017

  • SmartPLS, (2018) PLS-SEM Compared With CB-SEM, Accessed: 25 Dec 2018 https://www.smartpls.com/documentation/learn-pls-sem-and-smartpls/pls-sem-compared-with-cbsem

  • SmartPLS, (2019) Model Fit, Accessed: 25 March 2019 https://www.smartpls.com/documentation/algorithms-and-techniques/model-fit

  • Tak, P., Panwar, S.: Using UTAUT 2 model to predict mobile app based shopping: evidences from India. J. Indian Bus. Res. 9(3), 248–264 (2017)

    Article  Google Scholar 

  • Taylor, S., Todd, P.A.: Understanding information technology usage: a test of competing models. Inf. Syst. Res. 6(2), 144–176 (1995)

    Article  Google Scholar 

  • Turel, O., Serenko, A., Bontis, N.: User acceptance of hedonic digital artifacts: a theory of consumption values perspective. Inform. Manag. 47(1), 53–59 (2010)

    Article  Google Scholar 

  • Tüsiad, (2017). DİJİTALLEŞEN DÜNYADA EKONOMİNİN İTİCİ GÜCÜ: E-TİCARET, Accessed: 25 March 2019 https://www.eticaretraporu.org/wp-content/uploads/2017/04/TUSIAD_E-Ticaret_Raporu_2017.pdf

  • Velázquez, B.M., Blasco, M.F., Saura, I.G.: ICT adoption in hotels and electronic word-of-mouth. Acad. Revista Latinoamericana De Administración 28(2), 227–250 (2015)

    Article  Google Scholar 

  • Venkatesh, V., Bala, H.: Technology acceptance model 3 and a research agenda on interventions. Decis. Sci 39(2), 273–315 (2008)

    Article  Google Scholar 

  • Venkatesh, V., Davis, F.D.: A Theoretical extension of technology acceptance model: four longitudinal field studies. Manag. Sci. Inform. 46(2), 186–204 (2000)

    Google Scholar 

  • Wang, N., Shen, X., Sun, Y.: Transition of electronic word-of-mouth services from web to mobile context: a trust transfer perspective. Decis. Support Syst. 54, 1394–1403 (2013)

    Article  Google Scholar 

  • Wu, Y.L., Tao, Y.H., Yang, P.C.: The use of unified theory of acceptance and use of technology to confer the behavioral model of 3G mobile telecommunication users. J. Stat. Manag. Syst. 11(5), 919–949 (2008). https://doi.org/10.1080/09720510.2008.10701351

    Article  Google Scholar 

  • Yang, H.C.: Bon appetit for apps: young american consumers’ acceptance of mobile applications. J. Comput. Inform. Syst. 53(3), 85–95 (2013)

    Google Scholar 

  • Yang, H., Zhou, L.: Extending TPB and TAM to mobile viral marketing: An exploratory study on American young consumers' mobile viral marketing attitude intent and behavior. J. Target. Meas. Anal. Market. 19(2), 85–98 (2011). https://doi.org/10.1057/jt.2011.11

    Article  Google Scholar 

  • Yıldız, O.: A PLS-SEM approach to the consumer adoption of shopping via mobile apps. Int. J. Mobile Communications. 19(5), 589–614 (2021).

    Article  Google Scholar 

  • Yıldız, O., Kitapci, H.: Exploring factors affecting consumers’ adoption of shopping via mobile applications in Turkey. Int. J. Market. Stud. 10(2), 60–75 (2018)

    Article  Google Scholar 

Download references

Funding

Not applicable

Author information

Authors and Affiliations

Authors

Contributions

Not applicable

Corresponding author

Correspondence to Oğuz Yıldız.

Ethics declarations

Conflict of interest

The authors declare that they have no conflict of interest

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Yıldız, O. PLS-SEM bias: traditional vs consistent. Qual Quant 57 (Suppl 4), 537–552 (2023). https://doi.org/10.1007/s11135-021-01289-2

Download citation

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11135-021-01289-2

Keywords

Navigation