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Digital transformation of cultural institutions: a statistical analysis of Italian and Campania GLAMs

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Digitalization is playing a prominent role in cultural economics reshaping GLAM organizations toward a more relevant income generation. However achieving a higher level of digitalization requires careful management and resource planning. To this end, the concept of digital maturity provides a useful description of an organization current level of digitalization, allowing for a more effective digital transformation process. The literature concerning business studies and information technology developed highly detailed surveys to assess digital maturity levels within organizations, the so-called digital maturity models. Nevertheless, while many of them are manufacturing-based, very few are wide-spectrum models allowing for a generic assessment of digital maturity. This paper provides a preliminary descriptive analysis on the aptitude of Italian and Campania GLAMs for deploying digital facilities and services, thus suggesting the need to elaborate a specific digital maturity model for GLAM organizations.

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  1. GLAM is the acronym for Galleries, Libraries, Archives and Museums.


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The authors are grateful to Ms Violetta Simonacci for revising the original text. Comments and suggestions by anonymous reviewers have greatly improved an early version of the paper. This work has financially supported by funds of POR CAMPANIA FSE 2014IT055FOPO20.

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Correspondence to Michele Gallo.

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See Tables A.1 and A.2.

Table A.1 Classification of type and number of visitors per year of State GLAMs
Table A.2 Specification of geographical areas with regions and corresponding Provinces

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Guarino, M., Di Palma, M.A., Menini, T. et al. Digital transformation of cultural institutions: a statistical analysis of Italian and Campania GLAMs. Qual Quant 54, 1445–1464 (2020).

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