Skip to main content
SpringerLink
Log in

International quality awards and excellence quality models around the world. A multidimensional analysis

  • Research Note
  • Published:
Quality & Quantity Aims and scope Submit manuscript

Abstract

There are many theories about what is Total Quality Management and the scope to implement it. Researchers from several countries agree that the International Quality Awards and Excellence Quality Models are the viable form to achieve, under these criteria, an excellence in quality topics. However, if we analyze carefully the criteria of these awards around the world, we can find likely the most heterogeneous element as a guide and evaluation, depending on the geographical places. But the truth is that quality is a universal concept and the achievement of Total Quality Management needs the criteria and unified elements around the world. The aim of this paper is to find a logical structure to evaluate and apply the Total Quality Management in any company around the world despite cultural and geographical situations. As a result of the research, thirty nine International Quality Awards and Excellence Quality Models were examined through the cluster analysis, carrying out seven dimensions that involve all necessary criteria to achieve and evaluate the Total Quality Management.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

Abbreviations

IQA&EQM:

Quality Awards and Excellence Quality Models

TQM:

Total Quality Management

MBNQA:

Malcolm Baldrige National Quality Award

EFQM:

European Foundation for Quality Management

QMS:

Quality Management System

References

  • Alonso Almeida M., Barcos Redín L., Martín Castilla J.: Quality Management in Tourist Processes. Síntesis, Madrid (2006)

    Google Scholar 

  • Aquilano N.J., Chase R.B.: Fundamentals of Operations Management. Irwin, Boston (1991)

    Google Scholar 

  • Badri M.A., Selim H., Alshare K., Grandon E.E., Younis H., Adsulla M.: The Baldrige education criteria for performance excellence framework. Empirical test and validation. Int. J. Qual. Reliab. Manag. 23(9), 1118–1157 (2006)

    Article  Google Scholar 

  • Becker J., Kugeler M., Rosemann M.: Process Management, a Guide for Design of Business Process. Springer, Berlin (2003)

    Google Scholar 

  • Bou-Llusar J., Escrig-Tena A., Roca-Puig V., Beltrán-Martín I.: An empirical assessment of the EFQM Excellence Model: evaluation as a TQM framework relative to the MBNQA Model. Int. J. Qual. Reliab. Manag. 27, 1–22 (2009)

    Google Scholar 

  • Calvo-Mora A., Leal A., Roldán J.L.: Relationships between the EFQM Model Criteria: a study in Spanish Universities. Total Qual. Manag. 16(6), 741–770 (2005)

    Article  Google Scholar 

  • Chase R.B., Jacobs F.R., Aquilano R.: Operations Management for Competitive Advantage, 11th edn. McGraw-Hill/Irwin, New York (2005)

    Google Scholar 

  • Chase R.B., Jacobs F.R., Aquilano R.: Operations and Supply Management, 11th edn. McGraw-Hill/Irwin, New York (2008)

    Google Scholar 

  • Cohen P.: Applied Data Analytic Techniques for Turning Points Research. Routledge/Taylor and Francis, cop., New York (2008)

    Google Scholar 

  • Curkovic S., Melnyk S., Calantone R.: Validating the Malcolm Baldrige National Quality Award framework through structural equation modelling. Int. J. Prod. Res. 38(4), 765–791 (2000)

    Article  Google Scholar 

  • Dijkstra L.: An empirical interpretation of the EFQM framework. Eur. J. Work Organ. Psychol. 6(3), 321–341 (1997)

    Article  Google Scholar 

  • Easterby-Smith M., Thorpe R., Lowe A.: Management Research, 3rd edn. Sage, London (2008)

    Google Scholar 

  • EFQM.: EFQM. Shares what work. European Foundation of Quality Management Team. http://www.efqm.org/ (2008). Accessed 26 Dec 2008

  • Eskildsen, J.K., Kristensen, K., Juhl, H.J.: The causal structure of the EFQM Excellence Model. MAAOE Conference Proceedings, Colorado, USA (2000)

  • Flynn B.B., Saladin B.: Relevance of Baldrige constructs in an international context: a study of National Culture. J. Oper. Manag. 24, 583–603 (2006)

    Article  Google Scholar 

  • Funk V.: Annual quality awards. Qual. Prog. 40, 42–44 (2007)

    Google Scholar 

  • Ghosh S., Handfield R.B., Kannan V.R., Tan K.C.: A structural model analysis of the Malcolm Baldrige National Quality Award framework. Int. J. Manag. Decis. Mak. 4(4), 289–311 (2003)

    Article  Google Scholar 

  • Goldratt E.M., Cox J.: The Goal: A Process of Ongoing Improvement, 2nd edn. Productivity and Quality Publishers, T Nagar, Chennai (1992)

    Google Scholar 

  • Goldstein S.M., Schweikhart S.B.: Empirical support for the Baldrige Award Framework in U.S. hospitals. Health Care Manag. Rev. 27(1), 62–75 (2002)

    Google Scholar 

  • Goonan K.J., Muzikowski J.: Baldrige: myths and realities. H&HN: Hosp. Health Netw. 82, 84–85 (2008)

    Google Scholar 

  • Hair J.: Multivariate Data Analysis: With Readings, 7th edn. Prentice Hall International Inc., Englewood Cliffs (2009)

    Google Scholar 

  • Härdle W.: Applied Multivariate Statistical Analysis. Springer, Berlin (2007)

    Google Scholar 

  • Hoyle D.: ISO 9000 Quality Systems Handbook, 5th edn. Butterworth-Heinemann, Oxford, USA (2006)

    Google Scholar 

  • Juran J., Gryna F., Bingham R.: Quality Control Handbook, 4th edn. McGraw-Hill, New York (1988)

    Google Scholar 

  • Koontz H., Weirhrich H.: Management: A Global Perspective, 11th edn. McGraw-Hill Education, Montclair (2004)

    Google Scholar 

  • Kotler P.: Marketing, 10th edn. Pearson-Prentice Hall, Madrid (2004)

    Google Scholar 

  • Kuo T.-C., Wu H.-H., Shieh J.-I.: Integration of environmental considerations in quality function deployment by using fuzzy logic. Expert Syst. Appl. 36, 7148–7156 (2009)

    Article  Google Scholar 

  • Lee S.M., Rho B.H., Lee S.G.: Impact of Malcolm Baldrige National Quality Award criteria on organizational quality performance. Int. J. Prod. Res. 41(9), 2003–2021 (2003)

    Article  Google Scholar 

  • Lora, S.: Reengineering work: don’t automate, obliterate. http://www.gestiopolis.com (2006). Accessed May, 20

  • MacKinnon D.: Introduction to Statistical Mediation Analysis. Lawrence Erlbaum Associates, New York (2008)

    Google Scholar 

  • Marwa S., Zairi M.: Towards an integrated national quality award in Kenya. TQM J. 20, 249–264 (2008)

    Article  Google Scholar 

  • McManus K.: The Baldrige Syndrome. Ind. Eng. IE 40, 16 (2008)

    Google Scholar 

  • Meyer S.M., Collier D.A.: An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria. J. Oper. Manag. 19, 403–425 (2001)

    Article  Google Scholar 

  • Moore D., Nots W.: Statistic: Concepts and Controversies. Freeman and Company, New York (2006)

    Google Scholar 

  • Pannirselvam G.P., Ferguson L.A.: A study of the relationships between the Baldrige categories. Int. J. Qual. Reliab. Manag. 18(1), 14–34 (2001)

    Article  Google Scholar 

  • Reiner, G.: Analysis of critical factors of company success based on the EFQM Excellence Model. Proceedings of the 7th World Congress for Total Quality Management, Italy, pp. 361–366 (2002)

  • Richtonfen W.: Labour inspection: A Guide to the Profession. International Labour Office, Geneva (2002)

    Google Scholar 

  • Schroeder R.G.: Operations Management: Decision Making in the Operations Function, 4th edn. McGraw-Hill, New York (1994)

    Google Scholar 

  • Stading G., Vokurka R.: Building quality strategy content using the process from national and international quality awards. TQM Bus. Excell. 14, 931–946 (2003)

    Article  Google Scholar 

  • Starbuck W.H.: The Production of Knowledge. The Challenge of Social Science Research. Oxford University Press, Oxford, USA (2006)

    Google Scholar 

  • Tan K.: A comparative study of 16 national quality awards. Emerald 14, 165–171 (2002)

    Google Scholar 

  • Walliman N.: Your Research Project. A Step-by-Step Guide for the First-Time Researcher, 2nd edn. Sage, London (2006)

    Google Scholar 

  • Walton M.: The Deming Management Method. Dood, Mead and Co., New York (1986)

    Google Scholar 

  • Weinstock M.: Baldridge Honors Health System’s Long Journey. H&HN: Hosp. Health Netw. 83, 15–15 (2009)

    Google Scholar 

  • Wilson D.D., Collier D.A.: An empirical investigation of the Malcolm Baldrige National Quality Award Causal Model. Decis. Sci. 31, 361–383 (2000)

    Article  Google Scholar 

  • Winn B.A., Cameron K.S.: Organizational quality: an examination of the Malcolm Baldrige National Quality Framework. Res. High. Educ. 39(5), 491–512 (1998)

    Article  Google Scholar 

  • Yang, D.J.: The New Growth at Weyerhaeuser. Business Week, June 19, pp. 63–64 (1995)

Download references

Author information

Authors and Affiliations

  1. Business Organization Department, Faculty of Economics and Business Administration, Autonomous University of Madrid, Madrid, Spain

    María del Mar Alonso-Almeida & Víctor Godwall Fuentes-Frías

  2. AECID Scholarship in the Business Organization Department, Faculty of Economics and Business Administration, Autonomous University of Madrid, Madrid, Spain

    Víctor Godwall Fuentes-Frías

Authors
  1. María del Mar Alonso-Almeida
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Víctor Godwall Fuentes-Frías
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to María del Mar Alonso-Almeida.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Alonso-Almeida, M.d.M., Fuentes-Frías, V.G. International quality awards and excellence quality models around the world. A multidimensional analysis. Qual Quant 46, 599–626 (2012). https://doi.org/10.1007/s11135-010-9416-7

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11135-010-9416-7

Keywords

Search

Navigation