Abstract
We consider the M/M/∞ queueing system with arrival and service rate depending on the state of an auxiliary semi-Markov process (which can be viewed as an external environment) and find the mean number of customers in the system in steady state. In a particular case when the external environment can be only in two states we find the distribution of the number of customers in the system.
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Baykal-Gursoy, M., Xiao, W.: Stochastic decomposition in M/M/∞ with Markov modulated service rates. Queueing Syst. 48, 75–88 (2004)
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Falin, G. The M/M/∞ queue in a random environment. Queueing Syst 58, 65–76 (2008). https://doi.org/10.1007/s11134-007-9059-0
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DOI: https://doi.org/10.1007/s11134-007-9059-0