Bonilla-Silva, Eduardo. 2006. Racism without racists: Color-blind racism and the persistence of racial inequality in the United States. Washington DC: Rowman & Littlefield Publishers.
Bourgault, Sophie. 2017. Prolegomena to a caring bureaucracy. European Journal of Women’s Studies 24 (3): 202–217.
Bureau of Labor Statistics. 2020. U.S. Department of Labor, Occupational Outlook Handbook, Healthcare Occupations. https://www.bls.gov/ooh/healthcare/home.htm. Accessed 18 Apr 2021.
Byrd, W. Carson. 2019. Hillbillies, genetic pathology, and white ignorance: Repackaging the culture of poverty within color-blindness. Sociology of Race and Ethnicity 5 (4): 532–546.
Cassiman, Shawn A. 2008. Resisting the neo-liberal poverty discourse: On constructing deadbeat dads and welfare queens. Sociology Compass 2 (5): 1690–1700.
Charmaz, Kathy. 1994. Identity dilemmas of chronically ill men. The Sociological Quarterly 35 (2): 269–288.
Charmaz, Kathy. 2014. Constructing grounded theory. Thousand Oaks: Sage.
Connor, Stuart. 2010. Promoting ‘employ ability’: The changing subject of welfare reform in the UK. Critical Discourse Studies 7 (1): 41–54.
Dervin, Fred. 2015. Discourses of othering. The international encyclopedia of language and social interaction, 1-9. 1st ed. John Wiley & Sons, Ltd. https://onlinelibrary.wiley.com/doi/abs/10.1002/9781118611463.wbielsi027. Retrieved 19 March 2021.
Ducey, A. 2009. Never good enough: Health care workers and the false promise of job training. Ithaca, NY: Cornell University Press.
Dunn, Jennifer L., and S.J. Creek. 2015. Identity dilemmas: Toward a more situated understanding. Symbolic Interaction 38 (2): 261–284.
Friedson, Eliot. 2001. Professionalism, the third logic: On the practice of knowledge. Chicago: University of Chicago Press.
Gallagher, Charles. 2003. Color-blind privilege: The social and political functions of erasing the color line in post race America. Race, Gender & Class: 22–37.
Gallagher, C. 2015. Color-blind egalitarianism as the new racial norm. In Theories of race and ethnicity: Contemporary debates and perspective, ed. K. Murji and J. Solomos, 40–56. United Kingdom: Cambridge University Press.
Gassner, Drorit, and Anat Gofen. 2018. Street-level management: A clientele-agent perspective on implementation. Journal of Public Administration Research and Theory 28 (4): 551–568.
Goffman, Erving. 1963. Behavior in public places: Notes on the social organization of gatherings. New York: MacMillan.
Gordon, Milton M. 1964. Assimilation in American life: The role of race, religion, and national origins. Duke University. Oxford University Press on Demand.
Gunnarsson, Nina V., Helana Hemmingsson, and Lars-Christer Hydé. 2013. Mothers’ accounts of healthcare encounters: Negotiating culpability and fulfilling the active mother role. Discourse & Society 24 (4): 446–460.
Hannan, Michael T., and John Freeman. 1984. Structural inertia and organizational change. American Sociological Review 49 (2): 149–164.
Hood, C. 2010. The blame game: Spin, bureaucracy, and self-preservation in government. New Jersey: Princeton University Press.
Jason, Kendra, and Sarah H. Pollock. 2018. Account-giving and contending with real and imagined audiences in evaluation research. SAGE Publications Ltd. https://methods.sagepub.com/case/account-giving-contending-with-real-imagined-audiences-evaluation-research. Retrieved 19 March 2021.
Kalleberg, Arne L., Barbra F. Reskin, and Ken Hudson. 2000. Bad jobs in America: Standard and nonstandard employment relations and job quality in the United States. American Sociological Review 65 (2): 256–278.
Kleinman, S. 2007. Feminist fieldwork analysis. Thousand Oaks, CA: Sage.
Leana, Carrie R., Vikas Mittal, and Emily Stiehl. 2012. PERSPECTIVE—Organizational behavior and the working poor. Organization Science 23 (3): 888–906.
Leicht, Kevin T., and Jonathan Marx. 1997. The consequences of informal job finding for men and women. Academy of Management Journal 40 (4): 967–987.
Lipsky, Michael. 1980. Street-level bureaucracy: Dilemmas of the individual in public services. New York: Russell Sage Foundation.
Lofland, John. 1995. Analytic ethnography: Features, failings, and futures. Journal of Contemporary Ethnography 24 (1): 30–67.
Manley, Kim, Angie Titchen, and Sally Hardy. 2009. Work-based learning in the context of contemporary health care education and practice: A concept analysis. Practice Development in Health Care 8 (2): 7–127.
Maynard-Moody, S.W., M. Musheno, and M.C. Musheno. 2003. Cops, teachers, counselors: Stories from the front lines of public service. Ann Arbor MI: The University of Michigan Press.
Maume, David J. Jr. 1999. Glass ceilings and glass escalators: Occupational segregation and race and sex differences in managerial promotions. Work and Occupations 26 (4): 483–509
Mencken, F. Carson, and Idee Winfield. 2000. Job search and sex segregation: does sex of social contact matter? Sex Roles 42 (9): 847–864.
Morgan, J.C., and B. Farrar. 2015. Building meaningful career lattices: Direct care workers in long-term care. In Caring on the clock: The complexities and contradictions of paid care work, ed. A. Armenia, C. Stacey, and M. Duffy, 275–286. New Brunswick, NJ: Rutgers University Press.
Moynihan, Daniel P. 1965. The negro family: The case for national action (No. 31–33). US Government Printing Office. https://web.stanford.edu/~mrosenfe/Moynihan's%20The%20Negro%20Family.pdf. Retrieved 19 March 2021.
Neubeck, Kenneth J., and Noel A. Cazenave. 2001. Welfare racism: Playing the race card against America’s poor. New York: Routledge.
Oliveira, Helena Costa, Lúcia Lima Rodrigues, and Russell Craig. 2020. Bureaucracy and the balanced scorecard in health care settings. International Journal of Health Care Quality Assurance 33 (3): 247–259.
Potter, Jonathan, and Derek Edwards. 2003. Rethinking cognition: On coulter on discourse and mind. Human Studies 26 (2): 165–181.
Riccucci, Norma M., Marcia K. Meyers, Irene Lurie, and Jun Seop Han. 2004. The implementation of welfare reform policy: The role of public managers in front-line practices. Public Administration Review 64 (4): 438–448.
Robert Wood Johnson Foundation. 2006. Workers who care: A graphical profile of the frontline health and healthcare workforce. Health Workforce Solutions, LLC.
Ryan, W. 1976. Blaming the victim. Revised Edition. New York, NY: Vintage Books.
Schindel, Jennifer, Edward O'Neal, Brian Iammartino, Kim Solomon, David Cherner, and Janine Santimauro. 2006. Workers who care: A graphical profile of the frontline health and health care workforce. Princeton, NC: Robert Wood Johnson Foundation.
Schostak, J.F. 2002. Understanding, designing and conducting qualitative research in education: Framing the project. United Kingdom: Open University Press.
Schwalbe, Michael L. 1988. Sources of self-esteem in work: What's important for whom? Work and Occupations 15 (1): 24–35.
Schwalbe, Michael L., and Douglas Mason-Schrock. 1996. Identity work as group process. In Advances in Group Processes, eds. Barry Markowsky, Michael Lovaglia, and Robin Simon, 115-150. Bingley. Emeral Group Publishing Limited.
Scott, Marvin B., and Stanford M. Lyman. 1968. Accounts. American Sociological Review 1 (33): 46–62.
Seale, Elizabeth, Alison Buck, and Kylie Parrotta. 2012. Who's to blame? The identity talk of welfare-to-work program managers. Sociological Perspectives 55 (3): 501–527.
Seccombe, K., K.B. Walters, and D. James. 1999. “Welfare mothers” welcome reform, urge compassion. Family Relations 48 (2): 197–206. https://doi.org/10.2307/585084.
Stainback, Kevin. 2008. Social contacts and race/ethnic job matching. Social Forces 87 (2): 857–886.
Stainback, Kevin. 2018. Organizations, employment discrimination, and inequality. In The Oxford handbook of workplace discrimination, eds. Adrienne J. Colella and Eden B. King, 41-58. Oxford: Oxford University Press.
Turgeon, Brianna. 2018. A critical discourse analysis of welfare-to-work program managers’ expectations and evaluations of their clients’ mothering. Critical Sociology 44 (1): 127–140.
Turgeon, Brianna, Tiffany Taylor, and Laura Niehaus. 2014. Contrasts and classtalk: A critical discourse analysis of welfare-to-work program managers. Discourse & Society 25 (5): 656–671.
Van Cleve, Nicole Gonzalez. 2016. Crook county: Racism and injustice in America’s largest criminal court. Stanford: Stanford University Press.
Van De Mieroop, Dorien. 2011. Identity negotiations in narrative accounts about poverty. Discourse & Society 22 (5): 565–591.
Watkins-Hayes, C. 2009. The new welfare bureaucrats: Entanglements of race, class, and policy reform. Chicago, IL: University of Chicago Press.
Weber, M. 1946. Bureaucracy. In From max Weber, ed. H. Gerth and C. Wright Mills, 196–244. New York: Oxford University Press.
Wiggan, Jay. 2012. Telling stories of 21st century welfare: The UK coalition government and the neo-liberal discourse of worklessness and dependency. Critical Social Policy 32 (3): 383–405.
Winter, S.C. 2012. Implementation perspectives: Status and reconsideration. In The SAGE handbook of public administration, ed. B. Guy Peters and J. Pierre, 265–278. Thousand Oaks, CA: Sage.