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User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications

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Abstract

The rapid pace of motorization throughout the world has changed travel behavior, which in turn has influenced every aspect of transport operations. This impact has also increasingly challenged the future existence of such road-based urban public transport as paratransit due to its characteristics and problems, especially in developing countries. Since creating satisfied users can help retain paratransit’s existence, this research aims to explore user satisfaction with paratransit service in order to anticipate future implications for its competition with motorization in Bandung, Indonesia. It establishes important factors and attributes to explain user perceptions and priorities regarding the service. Its hypotheses explain how users measure paratransit’s quality of service, inferring that they are likely to continue to use it. Even though users are dissatisfied with several aspects of paratransit, and the impact of competition has been strong, loyal users can still be found. By considering the findings, existing problems of inappropriate-quality service can be addressed to satisfy users’ expectations. The study also suggests some anticipation of winning the competition with motorization.

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Authors and Affiliations

  1. Graduate School of Science and Engineering, Department of Civil & Environmental Engineering, Saitama University, 255 Shimo-okubo, Sakura-ku, Saitama-shi, 338-8570, Japan

    Tri Basuki Joewono & Hisashi Kubota

  2. Department of Civil Engineering, Parahyangan Catholic University, Jl. Ciumbuleuit 94, Bandung, 40141, Indonesia

    Tri Basuki Joewono

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  1. Tri Basuki Joewono
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  2. Hisashi Kubota
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Correspondence to Tri Basuki Joewono.

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Joewono, T.B., Kubota, H. User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications. Transportation 34, 337–354 (2007). https://doi.org/10.1007/s11116-007-9119-7

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  • DOI: https://doi.org/10.1007/s11116-007-9119-7

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