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Putting Public Services into Enterprise System- Predicting Employees’ Acceptance of Transformational Government Technology in an Expanded Technology Acceptance Model

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Abstract

This paper reports the findings of a study that investigated employees’ acceptance of enterprise systems in public sector in Sri Lanka. Survey methodology was used and public sector employees, who fulfilled the sample selection criteria set for the study responded. To examine the hypothesized relationships structural equation modelling was performed and five separate models were tested. The best-fitting model suggests that ease of use has significant effect on behavioural intention to use enterprise systems. Of the contextual factors investigated, formal internal training had the single highest significant contribution. The findings provide understanding and insight into important aspects of technology acceptance by public sector employees. The findings imply the need of contextualising research models instead of applying generic models that were developed and tested outside of public sector. The findings will be of interest to stakeholders of public sector, academics, researchers and practitioners, world-wide.

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Authors and Affiliations

  1. Department of Management of Technology, University of Moratuwa, Moratuwa, 10400, Sri Lanka

    Vathsala Wickramasinghe & Jaliya Wickramasekara

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  1. Vathsala Wickramasinghe
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  2. Jaliya Wickramasekara
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Correspondence to Vathsala Wickramasinghe.

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Participants responded to the questionnaire voluntarily. Personal identifiable information was not collected. Participants were allowed to quit the survey at any time without submitting it. Responses were anonymous, and as a result unable to trace back who the respondents were.

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This study does not involve funding, employment, financial or non-financial related conflicts of interest to disclose.

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Appendix

Appendix

Table 6 Ease of use
Full size table
Table 7 Usefulness
Full size table
Table 8 Attitude to use
Full size table
Table 9 Behavioural intention
Full size table

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Wickramasinghe, V., Wickramasekara, J. Putting Public Services into Enterprise System- Predicting Employees’ Acceptance of Transformational Government Technology in an Expanded Technology Acceptance Model. Public Organiz Rev 22, 345–365 (2022). https://doi.org/10.1007/s11115-021-00528-2

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