Public Organization Review

, Volume 18, Issue 1, pp 111–123 | Cite as

Adopting and Refining e-services — the Role of Organization Size

  • Dag Ingvar JacobsenEmail author


Information and communication technology (ICT) has become increasingly important in public service provision (e-services). Although most studies conclude that large organizations have higher quality e-service systems, few have studied if the effect of size persist over time. Empirically, this article reports how organizational size affects adoption and development of e-services in all Norwegian municipalities over a 13 year period (2001–2013). Seven different studies, conducted by four independent institutions, mapped the existence and quality of municipal web-sites. Controlling for several system characteristics, the study indicates that size has ambiguous effects concerning adoption, but a strong and positive effect on the quality of e-services.


Web based services Organization size Municipalities Innovation Quality Norway 


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Copyright information

© Springer Science+Business Media New York 2016

Authors and Affiliations

  1. 1.Department of Political Science and ManagementAgder UniversityKristiansandNorway

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