Abstract
This paper provides an analysis of the relationships existing between citizen participation and satisfaction levels within the framework of Spanish local administrations, additionally paying attention to the links between organisational size and the said participation and satisfaction levels. The results of a survey questionnaire answered by 388 Human Resources (HR) managers from the largest Spanish Town Halls were examined for these purposes. A claim is made both to increase the degree of citizen participation in public decision-making and to ensure the delivery of efficient and effective public services that can really meet citizens’ needs in Spanish town Halls.
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Notes
Satisfaction degree
No.
%
Below the mean
188
48.5
Above the mean
200
51.5
Total
388
100.0
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Acknowledgments
This article was written thanks to the funding provided by the Office of the Vice Chancellor for Research, Development and Innovation of the University of Alicante (GRE- 09–08) and the Regional Department of Education of the Generalitat Valenciana [Valencian Regional Government] (GV72011/029).
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Gonzalez, R., Gasco, J. & Llopis, J. Relationships with Citizens in Public Management: A Study at the Largest Spanish Town Halls. Public Organiz Rev 14, 173–186 (2014). https://doi.org/10.1007/s11115-012-0213-8
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DOI: https://doi.org/10.1007/s11115-012-0213-8