Public Organization Review

, Volume 10, Issue 1, pp 31–47 | Cite as

E-Government in Kazakhstan: Challenges and Its Role to Development

  • Shahjahan H. BhuiyanEmail author


This paper critically examines the progress made in introducing and implementing e-government programs and policies in Kazakhstan. It argues that in order to achieve the articulated development goals, the Kazakh government has moved toward e-government paradigm to ascertain a people-centered, accountable and transparent government. Available data substantiates that the initiative faces several challenges such as political support and relationship between political institutions, bureaucracy and citizens, digital divide, widespread corruption, lack of human resources, and inadequate infrastructural development, which needs to be amputated to improve public service delivery. This study illustrates some international development experiences to understand the benefit of e-government. Such experiences may serve as policy guidelines to the successful implementation of e-government to ensure overall development in Kazakhstan.


Development E-government Kazakhstan Service delivery 


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Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  1. 1.Department of Public AdministrationKazakhstan Institute of Management, Economics, and Strategic Research (KIMEP)AlmatyKazakhstan

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