Abstract
With a rising incidence of product failure issues in the e-commerce sector, particularly for third-party vendors, pinpointing the root cause of these failures is critical. This paper introduces an innovative and secure architecture for product failure detection, adapted to the demands of Industry 4.0. The blockchain architecture leverages a Defensible Byzantine State Machine (DBSM) for the trustworthy authentication of Internet of Things (IoT) devices, contributing to the accurate reporting of product failures. Trust values associated with each device, reflecting its transaction history, are periodically updated. A decrease in these values triggers the extraction of novel failure features from client-generated reports, augmenting the defective product management cloud's capabilities. The architecture exhibits an authentication accuracy of 92%, a figure robust against a varying malicious attack rate (25%, 50%, 75%) in a simulated context. This study ultimately contributes to the development of advanced, secure systems for managing product failure and ensuring customer satisfaction in the e-commerce industry.
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PA: Investigation, methodology, and writing—original draft. PNR, AAA: Visualization, formal analysis and writing—review & editing. AK, AS, VG: Conceptualization, investigation, and writing—review & editing. AK, AS, VG: Formal analysis, supervision, validation, and writing—review & editing.
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Anu, P., Renjith, P.N., Agarkar, A.A. et al. Intelligent root cause detection in Industry 4.0: a secure cross-validation of blockchain architecture for product failure checker. Opt Quant Electron 55, 1263 (2023). https://doi.org/10.1007/s11082-023-05479-0
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DOI: https://doi.org/10.1007/s11082-023-05479-0