Abstract
This paper presents a general view on the provision of communications services, and introduces a formal methodology to analyze the services. The methodology consists of three main tasks: (1) how services create value to users, (2) how users behave in real situations, and (3) how these are combined into one holistic model. As a result, we are able to analyze how different changes in the service effects on the service usage, on the value it creates for the user, and on the business of service providers. The analysis offers a rational basis for designing and optimizing communication terminals and services.
Similar content being viewed by others
References
Clark, D. (1997). Internet cost allocation and pricing. In L. McKnight & J. Bailey (Eds.), Internet economics (pp. 215–253). Cambridge, Massachusetts: MIT.
Nagle, T. T., & Holden, R. K. (2002). The strategy and tactics of pricing. New Jersey: Prentice Hall.
Eisner, S., et al. (2005). Broadband incentive problem. Whitepaper of the broadband WG of the communications futures program (CFP) at MIT. Retrieved May 5, 2006, from Massachusetts Institute of Technology, Communications Futures Program Web site: http://cfp.mit.edu/groups/broadband/docs/2005/Incentive_Whitepaper_09-28-05.pdf.
MacKie-Mason, J., Murphy, L., & Murphy, J. (1997). Responsive pricing in the internet. In L. McKnight & J. Bailey (Eds.), Internet economics (pp. 279–303). Cambridge, Massachusetts: MIT.
Dupuit, J. (1844). On the measurement of the utility of public works. In Annales des ponts et chausses, trans., 1952, IEP.
Maslow, A. (1962). Toward a psychology of being. New York: Van Nostrand.
Layard, R. (2005). Happiness, lessons from a new science. London: Penguin Books.
Kahneman, D., et al. (2004). A survey method for characterizing daily life experience: The day reconstruction method (DRM). Science, 306, 1776–1780.
Norman, D. (2003). Emotional design: Why we love (or hate) everyday things. New York: Basic Books.
Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decisions under risk. Econometrica, 47, 313–327.
Tversky, A., & Kahneman, D. (1992). Advances in prospect theory: Cumulative representation of uncertainty. Journal of Risk and Uncertainty, 5, 297–323.
Simon, H. (1957). Models of man: Social and rational. New York: Wiley.
Easterlin, A. (1974). Does economic growth improve the human lot? Some empirical evidence. In P. A. David & W. R. Melvin (Eds.), Nations and households in economic growth (pp. 89–125). New York: Academic.
Kilkki, K., & Kalervo, M. (2004). KK-law for group forming services. Paper presented at ISSLS 2004, Edinburgh, UK, March.
Oulasvirta, A., Tamminen, S., Roto, V., & Kuorelahti, J. (2005). Interaction in 4-second bursts: The fragmented nature of attentional resources in mobile HCI. Paper presented at SIGCHI conference on human factors in computing systems, New York, April.
Kilkki, K., & Pohjola, O.-P. (2004). Reattempts and the value of calls. Paper presented at 17th Nordic Teletraffic seminar, Forneby, Norway, August.
Tilastokeskus (2005). Statistics Finland website, Retrieved May 5, 2006, from http://www.stat.fi/.
Nicholson, W. (2002). Microeconomic theory, basic principles and extensions. US: Thomson Learning.
Pohjola, O.-P., & Kilkki, K. (2005). What is wrong in multimedia messaging? Paper presented at WoWMoM 2005, Taormina, Italy.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Pohjola, OP., Kilkki, K. Value-based methodology to analyze communication services. Netnomics 8, 135–151 (2007). https://doi.org/10.1007/s11066-008-9013-2
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11066-008-9013-2