Journal of Medical Systems

, 39:157 | Cite as

Learning from Colleagues about Healthcare IT Implementation and Optimization: Lessons from a Medical Informatics Listserv

  • Martha B. Adams
  • Bonnie Kaplan
  • Heather J. Sobko
  • Craig Kuziemsky
  • Kourosh Ravvaz
  • Ross Koppel
Education & Training
Part of the following topical collections:
  1. Education & Training

Abstract

Communication among medical informatics communities can suffer from fragmentation across multiple forums, disciplines, and subdisciplines; variation among journals, vocabularies and ontologies; cost and distance. Online communities help overcome these obstacles, but may become onerous when listservs are flooded with cross-postings. Rich and relevant content may be ignored. The American Medical Informatics Association successfully addressed these problems when it created a virtual meeting place by merging the membership of four working groups into a single listserv known as the “Implementation and Optimization Forum.” A communication explosion ensued, with thousands of interchanges, hundreds of topics, commentaries from “notables,” neophytes, and students – many from different disciplines, countries, traditions. We discuss the listserv’s creation, illustrate its benefits, and examine its lessons for others. We use examples from the lively, creative, deep, and occasionally conflicting discussions of user experiences – interchanges about medication reconciliation, open source strategies, nursing, ethics, system integration, and patient photos in the EMR – all enhancing knowledge, collegiality, and collaboration.

Keywords

Listserv Electronic medical record Implementation Social networking Health information technology 

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Copyright information

© Springer Science+Business Media New York 2014

Authors and Affiliations

  • Martha B. Adams
    • 1
    • 2
    • 3
  • Bonnie Kaplan
    • 4
    • 5
    • 6
  • Heather J. Sobko
    • 7
  • Craig Kuziemsky
    • 8
  • Kourosh Ravvaz
    • 9
  • Ross Koppel
    • 10
    • 11
    • 12
    • 13
  1. 1.Division of General Internal Medicine, Department of MedicineDuke University Medical CenterDurhamUSA
  2. 2.Division of Clinical Informatics, Department of Community and Family MedicineDuke University Medical CenterDurhamUSA
  3. 3.Duke Center for Health InformaticsDuke University Medical CenterDurhamUSA
  4. 4.Yale Center for Medical InformaticsYale University School of MedicineNew HavenUSA
  5. 5.Yale Interdisciplinary Center for BioethicsYale UniversityNew HavenUSA
  6. 6.The Information Society Project at Yale Law SchoolYale UniversityNew HavenUSA
  7. 7.Founder, IVR Care Transition SystemsBirminghamUSA
  8. 8.Telfer School of ManagementUniversity of OttawaOttawaCanada
  9. 9.Biomedical and Health Informatics ProgramUniversity of WisconsinMilwaukeeUSA
  10. 10.Sociology DepartmentUniversity of PennsylvaniaPhiladelphiaUSA
  11. 11.Center for Clinical Epidemiology and Biostatistics, Medical SchoolUniversity of PennsylvaniaPhiladelphiaUSA
  12. 12.LDI, Wharton SchoolUniversity of PennsylvaniaPhiladelphiaUSA
  13. 13.WyncoteUSA

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