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Performance Evaluation of Medical Records Departments by Analytical Hierarchy Process (AHP) Approach in the Selected Hospitals in Isfahan

Medical Records Dep. & AHP

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Abstract

Medical Records Department (MRD) is an important unit for evaluating and planning of care services. The goal of this study is evaluating the performance of the Medical Records Departments (MRDs) of the selected hospitals in Isfahan, Iran by using Analytical Hierarchy Process (AHP). This was an analytic of cross-sectional study that was done in spring 2008 in Isfahan, Iran. The statistical population consisted of MRDs of Alzahra, Kashani and Khorshid Hospitals in Isfahan. Data were collected by forms and through brainstorm technique. To analyze and perform AHP, Expert Choice software was used by researchers. Results were showed archiving unit has received the largest importance weight with respect to information management. However, on customer aspect admission unit has received the largest weight. Ordering weights of Medical Records Departments’ Alzahra, Kashani and Khorshid Hospitals in Isfahan were with 0.394, 0.342 and 0.264 respectively. It is useful for managers to allocate and prioritize resources according to AHP technique for ranking at the Medical Records Departments.

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Acknowledgement

The results of this work are based on the data collected in brainstorm meetings at Faculty of Medical Management and Information Sciences, Isfahan University of Medical Sciences. We want to thank all the members of the meeting-project. We thank especially master students of educational medical records, academic members of MRD, and all MRD's managers in Alzahra, Kashani and Khorshid Hospitals, for their cooperation.

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Authors and Affiliations

  1. Health Information Technology Department, Health Management & Economics Research Center, Faculty of Medical Management & Information Sciences, Isfahan University of Medical Sciences, Hezarjerib St., P. O. Box 81745-346, Isfahan, Iran

    Sima Ajami

  2. Department of Management, Faculty of Administrative Sciences and Economics, University of Isfahan, P O Box 81746-73441, Isfahan, Iran

    Saeedeh Ketabi

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  1. Sima Ajami
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  2. Saeedeh Ketabi
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Correspondence to Sima Ajami.

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Ajami, S., Ketabi, S. Performance Evaluation of Medical Records Departments by Analytical Hierarchy Process (AHP) Approach in the Selected Hospitals in Isfahan. J Med Syst 36, 1165–1171 (2012). https://doi.org/10.1007/s10916-010-9578-9

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  • DOI: https://doi.org/10.1007/s10916-010-9578-9

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