Skip to main content
Log in

Does Telework Stress Employees Out? A Study on Working at Home and Subjective Well-Being for Wage/Salary Workers

  • Research Paper
  • Published:
Journal of Happiness Studies Aims and scope Submit manuscript

Abstract

With the expansion of high-speed internet during the recent decades, a growing number of people are working from home. Yet there is no consensus on how working from home affects workers’ well-being in the literature. Using data from the 2010, 2012, and 2013 American Time Use Survey Well-Being Modules, this paper examines how subjective well-being varies among wage/salary workers between working at home and working in the workplace using individual fixed-effects models. We find that compared to working in the workplace, bringing work home on weekdays is associated with less happiness, and telework on weekdays or weekends/holidays is associated with more stress. The effect of working at home on subjective well-being also varies by parental status and gender. Parents, especially fathers, report a lower level of subjective well-being when working at home on weekdays but a higher level of subjective well-being when working at home on weekends/holidays. Non-parents’ subjective well-being does not vary much by where they work on weekdays, but on weekends/holidays childless males feel less painful whereas childless females feel more stressed when teleworking instead of working in the workplace. This paper provides new evidence on the impact of working at home and sheds lights for policy makers and employers to re-evaluate the benefits of telework.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1

Similar content being viewed by others

Notes

  1. We calculate the statistics using the 2003 and 2016 American Time Use Surveys. The sample is restricted to non-self-employed wage/salary workers.

  2. Using the 2003–2007 American Time Use Surveys, Allard and Lacey (2009) show that about 12% of full-time workers with a single job did some work at home on an average day during their study period. They restrict the sample to full-time workers with a single job and include self-employed workers, whereas we limit the sample to full-time non-self-employed workers. Therefore, their estimates are not directly comparable to ours.

  3. The statistics are from GlobalWorkplaceAnalytics.com based on an analysis of the 2005–2015 American Community Surveys. Website: http://globalworkplaceanalytics.com/telecommuting-statistics.

  4. We do not use multilevel or hierarchical models because they assume the error terms are uncorrelated with the independent variables. If this assumption is violated, the estimates are biased (Townsend et al. 2013). As explained in this section, due to individual heterogeneity, the error terms are likely to be correlated with homeworking decisions. In such a case, fixed effects models are used to obtain unbiased estimates.

  5. The American Time Use Survey classifies activities into 17 first-tier categories. One of the categories is working, and the others are nonworking activities, including personal care; household activities; caring for and helping household members; caring for and helping non-household members; education; consumer purchases; professional and personal care services; household services (not done by self); government services & civic obligations; eating and drinking; socializing, relaxing and leisure; sports, exercise and recreation; religious and spiritual activities; volunteer activities; telephone calls; and travelling.

  6. One limitation of our study is that the survey does not directly ask respondents which type of homeworking they performed. As a result, we distinguish the two types of homeworking by using commuting information, which is not an ideal way. We could not exclude the possibility that bringing work home is misclassified as telework in the sample of weekends/holidays because bringing work home on Friday and finishing it during weekends are mistakenly treated as teleworking on weekends according to our definition. To be consistent, we use the same definition of telework and bringing work home in both samples of weekdays and weekends. Since some episodes of bringing work home may be misclassified as telework, we cannot exclude the possibility that the effect of telework on SWB in the sample of weekends/holidays we observe is driven by the actual bringing work home. This also explains why we have very few episodes of bringing work home in the sample of weekends/holidays.

  7. While the American Time Use Survey collects information regarding secondary childcare for children under 13, there is no such information for eldercare. So we have controlled for whether the respondent was with parents or non-household adults, including parents-in-law, during the episode.

  8. The American Time Use Survey asks respondents to choose “class of worker code” (main job) from the following categories: 1 government, federal; 2 government, state; 3 government, local; 4 private, for profit; 5 private, nonprofit; 6 self-employed, incorporated; 7 self-employed, unincorporated; and 8 without pay. People who choose from categories 1 to 5 are considered as wage/salary workers; that is to say, they are not self-employed.

  9. The descriptive statistics for episode-level independent variables are reported in “Appendix” Table 7. Individual-level characteristics are also reported in the table for reference, even though they are not included in the fixed-effects regressions, as described above. Although not reported in the table, regardless of samples of weekdays or weekends/holidays, people working at home are older, better educated, and more likely to be Whites and married; they have a higher level of family income and usually work longer hours than those working in the workplace, but episodes of working at home are shorter in duration than episodes of working in the workplace.

  10. In supplementary analysis (not shown here but available upon request), we employ OLS models to assess the effect of individual characteristics on SWB. These models control for a wide range of individual characteristics but the results are slightly different from fixed-effects results. OLS results show that on weekdays there is no significant difference in SWB between working in the workplace and working at home, but on weekends/holidays bringing work home is associated with a lower level of pain relative to working in the workplace, whereas telework is associated with a higher level of stress. The inconsistency between OLS and fixed-effects results further demonstrate the importance to control for individual heterogeneity.

References

  • Allard, M. D., & Lacey, J. (2009). Work-at-home patterns by occupation. Issues in labor statistics papers 09-02.

  • Apgar, M., IV. (1998). The alternative workplace: Changing where and how people work. Harvard Business Review, 76(3), 121–136.

    Google Scholar 

  • Azarbouyeh, A., & Naini, S. (2014). A study on the effect of teleworking on quality of work life. Management Science Letters, 4(6), 1063–1068.

    Google Scholar 

  • Bailey, D. E., & Kurland, N. B. (2002). A review of telework research: Findings, new directions, and lessons for the study of modern work. Journal of Organizational Behavior, 23(4), 383–400.

    Google Scholar 

  • Baines, S., & Gelder, U. (2003). What is family friendly about the workplace in the home? The case of self-employed parents and their children. New Technology, Work and Employment, 18(3), 223–234.

    Google Scholar 

  • Bell, L. A., & Freeman, R. B. (2001). The incentive for working hard: Explaining hours worked differences in the US and Germany. Labour Economics, 8(2), 181–202.

    Google Scholar 

  • Dambrin, C. (2004). How does telework influence the manager–employee relationship? International Journal of Human Resources Development and Management, 4(4), 358–374.

    Google Scholar 

  • Edwards, L. N., & Field-Hendrey, E. (2001). Work site and work hours: The labor force flexibility of home-based female workers. In S. Houseman & A. Nakamura (Eds.), Working time in comparative perspective: Life-cycle working time and nonstandard work (Vol. 2, pp. 251–291). Kalamazoo, MI: W. E. Upjohn Institute for Employment Research.

    Google Scholar 

  • Edwards, L. N., & Field-Hendrey, E. (2002). Home-based work and women’s labor force decisions. Journal of Labor Economics, 20(1), 170–200.

    Google Scholar 

  • Eurofound and the International Labour Office. (2017). Working anytime, anywhere: The effects on the world of work. Geneva: Publications Office of the European Union, Luxembourg, and the International Labour Office.

    Google Scholar 

  • Felstead, A., Jewson, N., Phizacklea, A., & Walters, S. (2002). Opportunities to work at home in the context of work–life balance. Human Resource Management Journal, 12(1), 54–76.

    Google Scholar 

  • Felstead, A., Jewson, N., & Walters, S. (2005). Changing places of work. New York: Palgrave Macmillan.

    Google Scholar 

  • Fenner, G. H., & Renn, R. W. (2010). Technology-assisted supplemental work and work-to-family conflict: The role of instrumentality beliefs, organizational expectations and time management. Human Relations, 63(1), 63–82.

    Google Scholar 

  • Ferrer-i-Carbonell, A., & Frijters, P. (2005). How important is methodology for the estimates of the determinants of happiness? The Economic Journal, 114(497), 641–659.

    Google Scholar 

  • Fonner, K. L., & Roloff, M. E. (2010). Why teleworkers are more satisfied with their jobs than are office-based workers: When less contact is beneficial. Journal of Applied Communication Research, 38(4), 336–361.

    Google Scholar 

  • Gajendran, R. S., & Harrison, D. A. (2007). The good, the bad, and the unknown about telecommuting: Meta-analysis of psychological mediators and individual consequences. Journal of Applied Psychology, 92(6), 1524–1541.

    Google Scholar 

  • Gimenez-Nadal, J. I., Molina, J. A., & Velilla, J. (2018). Telework, the timing of work, and instantaneous well-being: evidence from time use data. No. 11271. IZA discussion papers.

  • Golden, T. D. (2006). The role of relationships in understanding telecommuter satisfaction. Journal of Organizational Behavior, 27(3), 319–340.

    Google Scholar 

  • Golden, T. D., & Veiga, J. F. (2005). The impact of extend of telecommuting on job satisfaction: Resolving inconsistent findings. Journal of Management, 31(2), 301–318.

    Google Scholar 

  • Gottholmseder, G., Nowotny, K., Pruckner, G. J., & Theurl, E. (2009). Stress perception and commuting. Health Economics, 18(5), 559–576.

    Google Scholar 

  • Hardill, I., & Green, A. (2003). Remote working: Altering the spatial contours of work and home in the new economy. New Technology, Work and Employment, 18(3), 212–222.

    Google Scholar 

  • Hoque, K., & Kirkpatrick, I. (2003). Non-standard employment in the management and professional workforce: Training, consultation and gender implications. Work, Employment & Society, 17(4), 667–689.

    Google Scholar 

  • Kahneman, D., Krueger, A. B., Schkade, D. A., Schwarz, N., & Stone, A. A. (2004). A survey method for characterizing daily life experience: The day reconstruction method. Science, 306(5702), 1776–1780.

    Google Scholar 

  • Kemerling, K. (2002). The effects of telecommuting on employee productivity: A perspective from managers, office workers and telecommuters. Ph.D. Dissertation, Department of Management, Colorado Technical University.

  • Kossek, E. E., Lautsch, B. A., & Eaton, S. C. (2006). Telecommuting, control, and boundary management: Correlates of policy use and practice, job control, and work–family effectiveness. Journal of Vocational Behavior, 68(2), 347–367.

    Google Scholar 

  • Mann, S., & Holdsworth, L. (2003). The psychological impact of teleworking: Stress, emotions and health. New Technology, Work and Employment, 18(3), 196–211.

    Google Scholar 

  • Mirchandani, K. (2000). “The best of both worlds” and “cutting my own throat”: Contradictory images of home-based work. Qualitative Sociology, 23(2), 159–182.

    Google Scholar 

  • Moore, J. (2006). Homeworking and work–life balance: Does it add to quality of life? Revue Européenne de Psychologie Appliquée/European Review of Applied Psychology, 56(1), 5–13.

    Google Scholar 

  • Morganson, V. J., Major, D. A., Oborn, K. L., Verive, J. M., & Heelan, M. P. (2010). Comparing telework locations and traditional work arrangements: Differences in work-life balance support, job satisfaction, and inclusion. Journal of Managerial Psychology, 25(6), 578–595.

    Google Scholar 

  • Nätti, J., Tammelin, M., Anttila, T., & Ojala, S. (2011). Work at home and time use in Finland. New Technology, Work and Employment, 26(1), 68–77.

    Google Scholar 

  • Oettinger, G. S. (2011). The incidence and wage consequences of home-based work in the United States, 1980–2000. Journal of Human Resources, 46(2), 237–260.

    Google Scholar 

  • Ojala, S. (2011). Supplemental work at home among Finnish wage earners: Involuntary overtime or taking the advantage of flexibility? Nordic Journal of Working Life Studies, 1(2), 77.

    Google Scholar 

  • Ojala, S., Nätti, J., & Anttila, T. (2014). Informal overtime at home instead of telework: Increase in negative work–family interface. International Journal of Sociology and Social Policy, 34(1/2), 69–87.

    Google Scholar 

  • Pannenberg, M. (2005). Long-term effects of unpaid overtime: Evidence from west Germany. Scottish Journal of Political Economy, 52(2), 177–193.

    Google Scholar 

  • Pinsonneault, A., & Boisvert, M. (2001). The impacts of tele-commuting on organizations and individuals: A review of the literature. In N. J. Johnson (Ed.), Telecommuting and virtual offices: Issues and opportunities (pp. 163–185). Hershey, PA: Idea Group Publishing.

    Google Scholar 

  • Raghuram, S., & Wiesenfeld, B. (2004). Work–nonwork conflict and job stress among virtual workers. Human Resource Management, 43(2–3), 259–277.

    Google Scholar 

  • Roberts, J., Hodgson, R., & Dolan, P. (2011). “It’s driving her mad”: Gender differences in the effects of commuting on psychological health. Journal of Health Economics, 30(5), 1064–1076.

    Google Scholar 

  • Russell, H., O’Connell, J., & McGinnity, F. (2009). The impact of flexible working arrangements on work–life conflict and work pressure in Ireland. Gender, Work and Organization, 16(1), 73–97.

    Google Scholar 

  • Schroeder, C., & Warren, R. S. (2004). The effect of home-based work on earnings. Unpublished paper, University of Georgia.

  • Shockley, K., & Allen, T. (2007). When flexibility helps: Another look at the availability of flexible work arrangements and work–family conflict. Journal of Vocational Behavior, 71(3), 479–493.

    Google Scholar 

  • Song, Y. (2009). Unpaid work at home. Industrial Relations, 48(4), 578–588.

    Google Scholar 

  • Sparrowe, R. T., Liden, R. C., Wayne, S. J., & Kraimer, M. L. (2001). Social networks and the performance of individuals and groups. Academy of Management Journal, 44(2), 316–325.

    Google Scholar 

  • Standen, P., Daniels, K., & Lamond, D. (1999). The home as a workplace: Work–family interaction and psychological well-being in telework. Journal of Occupational Health Psychology, 4(4), 368–381.

    Google Scholar 

  • Sullivan, C. (2003). What’s in a name? Definitions and conceptualisations of teleworking and homeworking. New Technology, Work and Employment, 18(3), 158–165.

    Google Scholar 

  • Sullivan, C. (2012). Remote working and work–life balance. In N. P. Reilly, M. J. Sirgy, & C. A. Gorman (Eds.), Work and quality of life (pp. 275–290). Dordrecht: Springer.

    Google Scholar 

  • Sullivan, C., & Lewis, S. (2001). Home-based telework, gender, and the synchronization of work and family: Perspectives of teleworkers and their co-residents. Gender, Work & Organization, 8(2), 123–145.

    Google Scholar 

  • Sullivan, C., & Lewis, S. (2006). Work at home and the work–family interface. In F. Jones, R. J. Burke, & M. Westman (Eds.), Managing the work–home interface: A psychological perspective (pp. 143–162). London: Psychology Press.

    Google Scholar 

  • Townsend, Z., Buckley, J., Harada, M., & Scott, M. A. (2013). The choice between fixed and random effects. In M. A. Scott, J. S. Simonoff, & B. D. Marx (Eds.), The SAGE handbook of multilevel modeling (pp. 73–88). Thousand Oaks: SAGE.

    Google Scholar 

  • Van der Meulen, N., van Baalen, P., & van Heck, E. (2014). No place like home: The effect of telework gains on knowledge worker productivity. In Academy of management proceedings (Vol. 2014, No. 1). Briarcliff Manor, NY: Academy of Management.

  • Weinert, C., Maier, C., & Laumer, S. (2015) Why are teleworkers stressed? An empirical analysis of the causes of telework-enabled stress. In Wirtschaftsinformatik (pp. 1407–1421).

  • Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer networks as social networks: Collaborative work, telework, and virtual community. Annual Review of Sociology, 22(1), 213–238.

    Google Scholar 

  • Wener, R. E., Evans, G. W., Phillips, D., & Nadler, N. (2003). Running for the 7:45: The effects of public transit improvements on commuter stress. Transportation, 30(2), 203–220.

    Google Scholar 

  • Wheatley, D. (2012). Good to be home? Time-use and satisfaction levels among home-based teleworkers. New Technology, Work and Employment, 27(3), 224–241.

    Google Scholar 

  • Wheatley, D., Hardill, I., & Green, A. (2008). Mobile work and challenges for public policy. In D. Hislop (Ed.), Mobility and technology in the workplace (pp. 227–239). Oxford: Routledge.

    Google Scholar 

  • Wight, V., & Raley, S. (2009). When home becomes work: Work and family time among workers at home. Social Indicators Research, 93(1), 197–202.

    Google Scholar 

  • Wilson, M., & Greenhill, A. (2004). Gender and teleworking identities in the risk society: A research agenda. New Technology, Work and Employment, 19(3), 207–221.

    Google Scholar 

Download references

Acknowledgements

We would like to thank seminar participants at the International Association for Time-use Research Conference in Seoul, Korea, and A World to Win Conference at Erasmus University, Rotterdam, the Netherlands for their valuable comments. All remaining errors are ours.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Jia Gao.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Appendix

Appendix

See Table 7.

Table 7 Descriptive statistics of key independent variables

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Song, Y., Gao, J. Does Telework Stress Employees Out? A Study on Working at Home and Subjective Well-Being for Wage/Salary Workers. J Happiness Stud 21, 2649–2668 (2020). https://doi.org/10.1007/s10902-019-00196-6

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10902-019-00196-6

Keywords

JEL Classification

Navigation