Factors Precipitating Calls to a Help Hotline: A Comparison of Whites, Blacks, and Hispanics


Studies have found that the main reasons provided by problem gamblers for calling a gambling help hotline are financial, legal, or relationship problems, but no study has looked into whether these motivators vary by ethnicity. In particular, this study sought to find if Hispanics were more likely to call due to relationship problems. Using data gathered by the Florida Council on Compulsive Gambling from problem gamblers calling for help (N = 826), it was found that the most common reason for calling the hotline by all ethnic groups was financial. However, among problem gamblers calling for non-financial reasons Hispanics significantly reported calling for relationship problems and Whites due to legal problems. Blacks did not significantly call for non-financial reasons. Possible implications of these findings for education and reaching out to different ethnic groups regarding problem gambling are discussed.

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The authors wish to thank the Florida Council on Compulsive Gambling (FCCG), in particular Ms. Pat Fowler, Executive Director, for generously providing access to the data that made this article possible.

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Correspondence to Mary Cuadrado.

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Cuadrado, M., Malick, I.S. Factors Precipitating Calls to a Help Hotline: A Comparison of Whites, Blacks, and Hispanics. J Gambl Stud 35, 1271–1281 (2019). https://doi.org/10.1007/s10899-018-09816-x

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  • Treatment motivators
  • Hispanics
  • Whites
  • Blacks
  • Help hotline
  • Ethnicity