Using Opinions and Knowledge to Identify Natural Groups of Gambling Employees
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Gaming industry employees are at higher risk than the general population for health conditions including gambling disorder. Responsible gambling training programs, which train employees about gambling and gambling-related problems, might be a point of intervention. However, such programs tend to use a “one-size-fits-all” approach rather than multiple tiers of instruction. We surveyed employees of one Las Vegas casino (n = 217) and one online gambling operator (n = 178) regarding their gambling-related knowledge and opinions prior to responsible gambling training, to examine the presence of natural knowledge groups among recently hired employees. Using k-means cluster analysis, we observed four natural groups within the Las Vegas casino sample and two natural groups within the online operator sample. We describe these natural groups in terms of opinion/knowledge differences as well as distributions of demographic/occupational characteristics. Gender and language spoken at home were correlates of cluster group membership among the sample of Las Vegas casino employees, but we did not identify demographic or occupational correlates of cluster group membership among the online gambling operator employees. Gambling operators should develop more sophisticated training programs that include instruction that targets different natural knowledge groups.
KeywordsGambling operators Responsible gambling Employee training Natural groups Cluster analysis
We are grateful to Bo Bernhard and Brett Arbabanel of the University of Nevada, Las Vegas, International Gaming Institute for their assistance with the development and completion of the Las Vegas survey. We also thank Sarah Nelson for her helpful comments on an earlier draft of this manuscript. This work was supported by Casino, Inc. (for the Las Vegas survey) and bwin.party digital entertainment (for the bwin.party survey). In addition to bwin.party digital entertainment, the Division on Addiction receives support from a variety of public and private sources including the ABMRF/The Foundation for Alcohol Research, the Substance Abuse and Mental Health Services Administration via the Duffy Health Center, the National Center for Responsible Gaming, the Massachusetts Council on Compulsive Gambling, the Office of Juvenile Justice and Delinquency Prevention via the Cambridge Police Department and the City of Cambridge (Massachusetts), the Foundation for Advancing Alcohol Responsibility, Aarhus University via the Danish Council for Independent Research, and the Tung Wah Group of Hospitals.
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