Journal of Gambling Studies

, Volume 28, Issue 2, pp 171–191 | Cite as

Gaming Industry Employees’ Responses to Responsible Gambling Training: A Public Health Imperative

  • Debi A. LaPlante
  • Heather M. Gray
  • Richard A. LaBrie
  • John H. Kleschinsky
  • Howard J. Shaffer
Original Paper


Gaming industry employees work in settings that create personal health risks. They also have direct contact with customers who might engage in multiple risky activities (e.g., drinking, smoking, and gambling) and might need to facilitate help-seeking by patrons or co-workers who experience problems. Consequently, the empirical examination of the processes and procedures designed to prepare employees for such complex situations is a public health imperative. In the current study we describe an evaluation of the Casino, Inc. Play Responsibly responsible gaming program. We surveyed 217 employees prior to and 1 month after (n = 116) they completed a multimedia driven responsible gambling training program. We observed that employees improved their knowledge of responsible gambling concepts from baseline to follow-up. The Play Responsibly program was more successful in providing new knowledge than it was in correcting mistaken beliefs that existed prior to training. We conclude, generally, that Play Responsibly is associated with increases in employees’ responsible gambling knowledge.


Gambling Gaming Evaluation Employees Public health Follow-up 



Casino, Inc. provided the primary support for this survey. We are grateful to Bo Bernhard and Brett Arbabanel of the University of Nevada, Las Vegas, International Gaming Institute for their assistance with the development and completion of this study. We also would like to thank Erica Marshall, Ingrid Maurice, and Leslie Bosworth for their help with this study.

The Division also receives funding from bwin Interactive Entertainment, AG, the National Institute of Mental Health (NIMH), National Institute of Alcohol Abuse and Alcoholism (NIAAA), National Institute on Drug Abuse (NIDA), the Massachusetts Council on Compulsive Gambling, and the State of Nevada Department of Health and Human Services. The authors of this article take the responsibility for its content and do not personally benefit from their work with gaming-related companies (e.g., stocks, etc.).

Conflict of interest

The authors report no conflicts of interest. The authors alone are responsible for the content and writing of the paper.


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Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  • Debi A. LaPlante
    • 1
  • Heather M. Gray
    • 1
  • Richard A. LaBrie
    • 1
  • John H. Kleschinsky
    • 2
  • Howard J. Shaffer
    • 1
  1. 1.Harvard Medical SchoolBostonUSA
  2. 2.Boston University School of Public HealthBostonUSA

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