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Patient Satisfaction with a Psychology Consultation-Liaison Service at an Academic Medical Center

Abstract

One to two-thirds of all medically admitted patients have comorbid psychiatric concerns. To address the cognitive, behavioral, and emotional factors that affect medical hospitalization, psychological or psychiatric consultation-liaison (CL) services are consulted. The current study was designed to understand patient satisfaction with a CL psychology service and how it was associated with satisfaction with overall hospitalization, taking into consideration relevant factors. Adults medically admitted to an academic teaching hospital (N = 220), who were seen at least once by the CL psychology service, completed satisfaction and demographic questionnaires. Most patients reported being satisfied with the CL psychology service, with women reporting higher satisfaction than men. Satisfaction with the CL psychology service was associated with satisfaction with overall hospitalization, but did not differ based on age, race/ethnicity, education, income, length of stay, number of visits, or presence of psychiatric diagnosis. The results suggest that CL psychology services may contribute to improving overall patient experience.

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Data Availability

Data can be provided by the corresponding author upon request.

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Funding

The authors did not receive support from any organization for the submitted work.

Author information

Affiliations

Authors

Contributions

All authors contributed to the study conception and design. Methodology, data collection, and analysis were performed by AB and AS. The introduction, discussion, and conclusions were conceptualized by AB, KG, PF, and KA. The first draft of the manuscript was written by AB and all authors commented on the previous versions of the manuscript. All authors read and approved the final manuscript.

Corresponding author

Correspondence to Anastasia J. Bullock.

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Conflict of interest

The authors have no relevant financial or non-financial interests to disclose.

Ethical Approval

This study was approved by Cooper Health System Institutional Review Board FWA# 00000211, IRB# 18-195EX. The authors certify that all procedures performed in this study were in accordance with the ethical standards as laid down in the 1964 Declaration of Helsinki and its later amendments or comparable ethical standards.

Consent to Participate

Informed consent was obtained from all individual participants included in the study.

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All authors agreed with the content and gave explicit consent to submit for publication.

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Appendix

Appendix

Table 4 Consultation-liaison psychology service satisfaction questionnaire

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Bullock, A.J., Sorbello, A., Gilrain, K.L. et al. Patient Satisfaction with a Psychology Consultation-Liaison Service at an Academic Medical Center. J Clin Psychol Med Settings (2021). https://doi.org/10.1007/s10880-021-09829-6

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Keywords

  • Consultation-liaison
  • Psychology
  • Patient satisfaction
  • Effective communication