Abstract
The increasing volume and value of data is an important enabler for data science. In this study, we consider the event data, i.e. information on things that happen in organizations, machines, systems and people’s lives. Each event refers to a well-defined activity in a certain business process execution, the resource (i.e. person or device) executing or initiating the activity, the timestamp of the event, as well as to various data elements recorded with the event (e.g. the geo-location of an activity). Process mining aims to analyze event data, in order to mine knowledge that can contribute to improving a business process behavior. In particular, the focus of this study is on organizational mining, that is a sub-field of process mining that aims at understanding the life cycle of a dynamic organizational structure (i.e. a configuration of organization units) and the interactions among co-workers (resources) arising from the analysis of real-world event logs. The innovative contribution of this study is that the organizational mining goal is here achieved by combining concepts from process mining, stream mining and social network analysis. This combination is an original contribution of this study, not still explored in organizational mining field. In an assessment, benchmark event data are explored, in order to understand how the presented solution allows us to identify the life cycle a dynamic organizational structure.
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Alternative metrics, e.g. handover of work or subcontracting (Song and van der Aalst 2008), can be equally considered to determine relationships between resources, without changing the general contribution of the theory described in this study.
Song and van der Aalst (2008) describe the use of several distance/similarity measures (e.g. Minkowski distance, Hamming distance, Pearson’s correlation coefficient), in order to quantify the “weight” associated with the arcs of a resource social network.
The idea of discovering overlapping communities by processing the linear network associated with a social network is mainly based on the considerations reported in Evans and Lambiotte (2010), which can be easily applied to the setting in this study. In fact, although resources may also belong to various organization units simultaneously, the arcs between them represent, in this formulation, a single type of interaction. This makes it reasonable to discover disjoint communities when the focus is on networks representing these interactions in the nodes. On the other hand, transforming detected linear communities into resource communities would naturally represent overlaps.
The life cycle discovery algorithm is independent of the algorithm used on-line, in order to discover instantaneous organizational structures of the business process under analysis.
Similar behavior can be observed by performing this pairwise comparison for the overlapping and disjoint organization structures discovered with γ = 0.5,1,1.5 and 2.
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Acknowledgments
This work fulfills the research objectives of the the project MAESTRA “Learning from Massive, Incompletely annotated, and Structured Data” (Grant number ICT-2013-612944) funded by the European Commission, as well as the ATENEO 2014 project “Mining of network data” funded by the University of Bari Aldo Moro. The authors wish to thank Marco Di Pietro and Claudio Greco for their support in developing the software and Lynn Rudd for her help in reading the manuscript.
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Appendix A
Appendix A
Let us start from the formulation of Reichardt-Bornholdt measure \(\mathcal {RB}(\mathcal {C_{L}})=\frac {1}{2m} \sum \nolimits _{i,j\in \mathcal {N_{L}}}{\left [(A_{ij}-\gamma \frac {deg^{in}(i)deg^{out}(j)}{2m})\delta (C_{\mathcal {L}}^{i},C_{\mathcal {L}}^{j})\right ]} \) as reported in Formula 5. Let us consider that the Kronecker function \(\delta (C_{\mathcal {L}}^{i},C_{\mathcal {L}}^{j})\) can also be written as \(\delta \left (C_{\mathcal {L}}^{i},C_{\mathcal {L}}^{j}\right )= \sum \limits _{C_{\mathcal {L}}^{h} \in \mathcal {C_{L}}}{\delta \left (C_{\mathcal {L}}^{i}, C_{\mathcal {L}}^{h}\right )\delta \left (C_{\mathcal {L}}^{j}, C_{\mathcal {L}}^{h}\right )}\), where δ(X,Y)=1 1 iff X = Y, 0 otherwise. Therefore, \(\mathcal {RB}(\mathcal {C_{L}})\) can be rewritten as follows:
Introducing the following notation:
the Reichardt-Bornholdt measure can be written as \(\mathcal {RB}= \sum \limits _{C_{\mathcal {L}}^{h} \in \mathcal {C}_{L}}{\left (e_{hh}-\gamma a_{h}^{in}a_{h}^{out}\right )}\), as reported in Formula 6.
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Appice, A. Towards mining the organizational structure of a dynamic event scenario. J Intell Inf Syst 50, 165–193 (2018). https://doi.org/10.1007/s10844-017-0451-x
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DOI: https://doi.org/10.1007/s10844-017-0451-x