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The perceived success of ERP systems for decision support

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Abstract

The management and implementation of enterprise resource planning (ERP) systems has tended to concentrate on their transactional and record-keeping aspects, rather than on their decision-support capabilities. As ERP systems have evolved, they have become increasingly important as a way of leveraging transaction data for building decision support and analytics applications. This paper explores connections between ERP systems and decision support based on the perceptions of 53 ERP system adopters. The notion of the “perceived success” of enterprise systems for the decision support function is broken down further into four dimensions: decision support for individuals, for decision participants working jointly, for inter-related decisions, and for decisions involving multiple organizations. This study offers new insights into the important relationship between the perceived success of the ERP system and its role as a foundation for more advanced decision support applications.

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Authors and Affiliations

  1. Dept of Finance and Quantitative Methods, Gatton College of Business and Economics, University of Kentucky, 425 Business and Economics Building, Lexington, KY, 40506-0034, USA

    Clyde Holsapple

  2. Dept of Management Information Systems, Williams School of Business, Xavier University, Cincinnati, OH, 45207, USA

    Mark Sena

  3. Dept. of Accounting and Information Systems, Villanova School of Business, Villanova University, 800 Lancaster Ave, Villanova, PA, 19085, USA

    William Wagner

Authors
  1. Clyde Holsapple
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  2. Mark Sena
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  3. William Wagner
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Correspondence to William Wagner.

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Holsapple, C., Sena, M. & Wagner, W. The perceived success of ERP systems for decision support. Inf Technol Manag 20, 1–7 (2019). https://doi.org/10.1007/s10799-017-0285-9

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  • DOI: https://doi.org/10.1007/s10799-017-0285-9

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