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Supporting process design for e-business via an integrated process repository

Abstract

Business process design is an integral part of e-business engineering. Given that e-business models usually involve a wide range of business processes across different business functions with complex activities, events, and documents, process design for e-business is a very challenging task. Although various process reference models (PRMs) have been developed to provide guidelines for process design, research on leveraging multiple PRMs to support process design for e-business has been scant. In this paper, we demonstrate that the diverse process design requirements in e-business are best satisfied by utilizing multiple PRMs via a case study. Then, we propose a collaborative approach grounded in knowledge management theory to integrating multiple process reference models to better support process design in e-business. We equip the integrated process repository with a set of novel features based on Web 2.0 technologies to enhance its utility, efficiency, and quality for process design support. A prototype system is developed and user experiments are conducted to evaluate the system.

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Acknowledgments

The project is supported in part by the United States National Science Foundation, Awards #0725277 and #0713290, and a research grant from Delaware Design Institute at the University of Delaware.

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Correspondence to Harry Jiannan Wang.

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Wang, H.J., Wu, H. Supporting process design for e-business via an integrated process repository. Inf Technol Manag 12, 97–109 (2011). https://doi.org/10.1007/s10799-010-0076-z

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  • DOI: https://doi.org/10.1007/s10799-010-0076-z

Keywords

  • Business process design
  • e-Business
  • Process reference model
  • Web 2.0
  • Case-based design