Information Systems Frontiers

, Volume 17, Issue 1, pp 143–157 | Cite as

Research on information systems failures and successes: Status update and future directions

  • Yogesh K. Dwivedi
  • David Wastell
  • Sven Laumer
  • Helle Zinner Henriksen
  • Michael D. Myers
  • Deborah Bunker
  • Amany Elbanna
  • M. N. Ravishankar
  • Shirish C. Srivastava


Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying factors, the IS failure rate remains stubbornly high. A Panel session was held at the IFIP Working Group 8.6 conference in Bangalore in 2013 which forms the subject of this Special Issue. Its aim was to reflect on the need for new perspectives and research directions, to provide insights and further guidance for managers on factors enabling IS success and avoiding IS failure. Several key issues emerged, such as the need to study problems from multiple perspectives, to move beyond narrow considerations of the IT artifact, and to venture into underexplored organizational contexts, such as the public sector.


IS success IS failure IS implementation Work systems Technochange Change management 


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Copyright information

© Springer Science+Business Media New York 2014

Authors and Affiliations

  • Yogesh K. Dwivedi
    • 1
  • David Wastell
    • 2
  • Sven Laumer
    • 3
  • Helle Zinner Henriksen
    • 4
  • Michael D. Myers
    • 5
  • Deborah Bunker
    • 6
  • Amany Elbanna
    • 7
  • M. N. Ravishankar
    • 8
  • Shirish C. Srivastava
    • 9
  1. 1.School of ManagementSwansea UniversitySwanseaUK
  2. 2.Operations Management and Information SystemsNottingham University Business SchoolNottinghamUK
  3. 3.Department for Information Systems and ServicesOtto-Friedrich University of BambergBambergGermany
  4. 4.Department of IT Management (ITM)Copenhagen Business SchoolCopenhagenDenmark
  5. 5.Department of Information Systems and Operations ManagementUniversity of Auckland Business SchoolAucklandNew Zealand
  6. 6.Discipline of Business Information SystemsThe University of Sydney Business SchoolSydneyAustralia
  7. 7.School of ManagementRoyal Holloway University of LondonEghamUK
  8. 8.School of Business and EconomicsLoughborough UniversityLoughboroughUK
  9. 9.Department of Operations Management and Information TechnologyHECParisFrance

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