Skip to main content
SpringerLink
Log in

E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks

  • Published:
Information Systems Frontiers Aims and scope Submit manuscript

Abstract

After more than a decade of comprehensive research work in the area of electronic government (e-government), no attempt has yet been made to undertake a systematic literature review on the costs, opportunities, benefits and risks that influence the implementation of e-government. This is particularly significant given the various related challenges that governments have faced over the years when implementing e-government initiatives. Hence, the aim of this paper is to undertake a comprehensive analysis of relevant literature addressing these issues using a systematic review of 132 studies identified from the Scopus online database and Google Scholar together with a manual review of relevant papers from journals dedicated to electronic government research such as Electronic Government, an International Journal (EGIJ), International Journal of Electronic Government Research (IJEGR) and Transforming Government: People, Process, and Policy (TGPPP). The overall review indicated that although a large number of papers discuss costs, opportunities, benefits and risks, treatment of these issues have tended to be superficial. Moreover, there is a lack of empirical studies which can statistically evaluate the performance of these constructs in relation to the various e-government systems. Therefore, this research would help governments to better analyse the impact of costs, opportunities, benefits and risks on the success of e-government systems and its pre-adoption from an implementation perspective.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

Explore related subjects

Discover the latest articles, news and stories from top researchers in related subjects.

References

  • Abdallah, S., & Fan, I.-S. (2012). Framework for e-government assessment in developing countries: case study from Sudan. Electronic Government, 9(2), 158–177.

    Google Scholar 

  • Akkaya, C., Wolf, P., & Krcmar, H. (2010). The role of trust in E-government adoption: A literature review. Americas Conference on Information Systems, 2010 Proceedings.

  • Akkaya, C., Obermeier, M., Wolf, P., & Krcmar, H. (2011). In M. Janssen, H. J. Scholl, M. A. Wimmer, & Y-H. Tan (Eds.): EGOV 2011, LNCS 6846, pp. 88–99.

  • Akkaya, C., Wolf, P., & Krcmar, H. (2012). Factors influencing citizen adoption of E-government services: A cross-cultural comparison. 45th Proceedings of Hawaii International Conference on System Sciences.

  • AL Shehry, A., Rogerson, S., Fairweather, N. B., & Prior, M. (2009). The key organisational issues affecting E-government adoption in Saudi Arabia. International Journal of Electronic Government Research, 5(4), 1–13.

    Google Scholar 

  • Al-Fakhri, M. O., Cropf, R. A., & Higgs, G. (2008). E-government in Saudi Arabia: between promise and reality. International Journal of Electronic Government Research, 4(2), 59–82.

    Google Scholar 

  • Alsaghier, H., Ford, M., Nguyen, A., & Hexel, R. (2008). A conceptual model of citizens’ trust in e-Government. 4th International Conference on e-Government, pp. 35–42.

  • Ask, A., Hatakka, M., & Gronlund, A. (2008). The Orebro City citizen-oriented e-government strategy. International Journal of Electronic Government Research, 4(4), 69–88.

    Google Scholar 

  • Azmi, A. A. C., & Kamarulzaman, Y. (2010). Adoption of tax e-filing: a conceptual paper. African Journal of Business Management, 4(5), 599–603.

    Google Scholar 

  • Becker, S. A. (2005). E-government usability for older adults. Communications of the ACM, 48(2), 102–104.

    Google Scholar 

  • Belanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. Journal of Strategic Information Systems, 17(2), 165–176.

    Google Scholar 

  • Beldad, A., de Jong, M., & Steehouder, M. (2010). Reading the least read? Indicators of users’ intention to consult privacy statements on municipal websites. Government Information Quarterly, 27(3), 238–244.

    Google Scholar 

  • Bertol, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. R. (2006). Public access computing and internet access in public libraries: the role of public libraries in e-government and emergency situations. First Monday, 11(9), pp. 3.

  • Beynon-Davies, P. (2007). Personal identity management and electronic government: the case of the national identity card in the UK. Journal of Enterprise Information Management, 20(3), 244–270.

    Google Scholar 

  • Bolgherini, S. (2007). The technology trap and the role of political and cultural variables: a critical analysis of the e-government policies. Review of Policy Research, 24(3), 259–275.

    Google Scholar 

  • Bretschneider, S., Gant, J., & Ahn, M. (2003). A general model of E-government service adoption: Empirical exploration. 7thNational Public Management Research Conference, pp. 2–24.

  • Carter, L., & Belanger, F. (2005). The utilization of e-government services: citizen trust, innovation and acceptance factors. Information Systems Journal, 15(1), 5–25.

    Google Scholar 

  • Carter, L., Schaupp, L. C., Hobbs, J., & Campbell, R. (2012). E-government utilization: understanding the impact of reputation and risk. International Journal of Electronic Government Research, 8(1), 83–97.

    Google Scholar 

  • Chen, Y.-C., & Dimitrova, D. V. (2006). Electronic government and online engagement: citizen interaction with government via web portals. International Journal of Electronic Government Research, 2(1), 54–76.

    Google Scholar 

  • Chu, P.-Y., Yeh, S.-C., & Chuang, M.-C. (2008). Reengineering municipality citizen electronic complaint system through citizen relationship management. Electronic Government, 5(3), 288–309.

    Google Scholar 

  • Ciborra, C., & Navarra, D. D. (2005). Good governance, development theory, and aid policy: risks and challenges of E-government in Jordan. Information Technology for Development, 11(2), 141–159.

    Google Scholar 

  • Colesca, S. E. (2009). Increasing E-trust: a solution to minimize risk in E-government adoption. Journal of Applied Quantitative Methods, 4(1), 31–44.

    Google Scholar 

  • Cordella, A., & Willcocks, L. P. (2010). Outsourcing, bureaucracy and public value: reappraising the notion of the “contract state”. Government Information Quarterly, 27(1), 82–88.

    Google Scholar 

  • Coursey, D., & Norris, D. F. (2008). Models of E-government: are they correct? An empirical assessment. Public Administration Review, 68(3), 523–536.

    Google Scholar 

  • Deakins, E., Dillon, S., Al Namani, H., & Zhang, C. K. (2010). Local e-government impact in China, New Zealand, Oman, and the United Kingdom. International Journal of Public Sector Management, 23(6), 520–534.

    Google Scholar 

  • DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten year update. Journal of Management Information Systems, 19(4), 9–30.

    Google Scholar 

  • Dutil, P. A., Howard, C., Langford, J., & Roy, J. (2008). Rethinking government-public relationships in a digital world: customers, clients, or citizens? Journal of Information Technology and Politics, 4(1), 77–90.

    Google Scholar 

  • Dwivedi, Y. K., Choudrie, J., & Weerakkody, V. (2006), Investigating the impact of broadband on consumers’ time use on daily life activities in the United Kingdom. Proceedings of the European Conference on Information Systems (ECIS). Sweden, June 2006.

  • Dwivedi, Y. K., & Kuljis, J. (2008). Profile of IS research published in the European Journal of Information Systems. European Journal of Information Systems, 17, 678–693.

    Google Scholar 

  • Dwivedi, Y. K., Kiang, M. Y., Williams, M. D., & Lal, B. (2008). Profiling research published in the Journal of Electronic Commerce Research. Journal of Electronic Commerce Research, 9(2), 77–91.

    Google Scholar 

  • Ebbers, W. E., Pieterson, W. J., & Noordman, H. N. (2008). Electronic government: rethinking channel management strategies. Government Information Quarterly, 25(2), 181–201.

    Google Scholar 

  • Edmiston, K. D. (2003). State and local E-government prospects and challenges. American Review of Public Administration, 33(1), 20–45.

    Google Scholar 

  • Evangelidis, A., Macintosh, A., & Davenport, E. (2004). FRAMES towards risk modelling in e-Government services: A UK perspective. In R. Traunmuller (Ed.): EGOV 2004, LNCS 3183, pp. 270–277, 2004.

  • Evans, D., & Yen, D. C. (2006). E-government: evolving relationship of citizens and government, domestic, and international development. Government Information Quarterly, 23(2), 207–235.

    Google Scholar 

  • Ferrario, R., & Guarino, N. (2009). Towards an ontological foundation for services science. Future Internet-FIF, 2008, 152–169.

    Google Scholar 

  • Foglia, P., Giuntoli, F., Prete, C. A., & Zanda, M. (2007). Assisting E-government users with animated talking faces. Interactions, 14(1), 24–26.

    Google Scholar 

  • Fu, J.-R., Chao, W.-P., & Farn, C.-K. (2006). Acceptance of electronic tax filing: a study of taxpayer intentions. Information & Management, 43, 109–126.

    Google Scholar 

  • Ghapanchi, A., Albadvi, A., & Zarei, B. (2008). A framework for e-government planning and implementation. Electronic Government, 5(1), 71–90.

    Google Scholar 

  • Gilbert, D., Balestrini, P., & Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17(4), 286–301.

    Google Scholar 

  • Hacker, K. L., Mason, S. M., & Morgan, E. L. (2009). Digital disempowerment in a network society. International Journal of Electronic Government Research, 5(2), 57–71.

    Google Scholar 

  • Hackney, R., Jones, S., & Losch, A. (2007). Towards an e-government efficiency agenda: the impact of information and communication behaviour on e-reverse auctions in public sector procurement. European Journal of Information Systems, 16(2), 178–191.

    Google Scholar 

  • Hardy, C. A., & Williams, S. P. (2011). Assembling E-government research designs: a trans-disciplinary view and interactive approach. Public Administration Review, pp. 405–413.

  • Hassan, H. S. H., Shehab, E. M., & Peppard, J. (2010). Egyptian electronic government: the university enrolment case study. World Academy of Science, Engineering and Technology, 71, 373–378.

    Google Scholar 

  • Hinnant, C. C., & O’Looney, J. A. (2003). Examining pre-adoption interest in online innovations: an exploratory study of E-service personalization in the public sector. IEEE Transactions on Engineering Management, 50(4), 436–447.

    Google Scholar 

  • Hof, S. (2002). Arguments for a holistic and open approach to secure e-Government. In R. Traunmuller and K. Lenk (Eds.): EGOV 2002, LNCS 2456, pp. 464–467.

  • Hornung, H., & Baranauskas, M. C. C. (2011). Towards a design rationale for inclusive e-government services. International Journal of Electronic Government Research, 7(3), 1–20.

    Google Scholar 

  • Horst, M., Kuttschreuter, M., & Gutteling, J. M. (2007). Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands. Computers in Human Behavior, 23(4), 1838–1852.

    Google Scholar 

  • Horton, F. W. (2001). The message of the medium: the risks and opportunities of migrating pre-electronic government information products to the internet. Journal of Government Information, 28(1), 1–20.

    Google Scholar 

  • Hossan, C., & Bartram, T. (2010). The battle against corruption and inefficiency with the help of eGovernment in Bangladesh. Electronic Government, an International Journal, 7(1), 89–100.

    Google Scholar 

  • Hu, G., Shi, J., Pan, W., & Wang, J. (2012). A hierarchical model of e-government service capability: an empirical analysis. Government Information Quarterly, 29(4), 564–572.

    Google Scholar 

  • Huang, Z., & Bwoma, P. O. (2003). An overview of critical issues of E-Government. IACIS-2003. pp. 164–170.

  • Hung, S.-Y., Chang, C.-M., & Yu, T.-J. (2006). Determinants of user acceptance of the e-government services: the case of online tax filing and payment system. Government Information Quarterly, 23(1), 97–122.

    Google Scholar 

  • Hung, S. Y., Tang, K. Z., Chang, C. M., & Ke, C. D. (2009). User acceptance of inter-governmental services: an example of electronic document management system. Government Information Quarterly, 26(2), 387–397.

    Google Scholar 

  • Hussein, R., Karim, N. S. A., & Selamat, M. H. (2007). The impact of technological factors on information systems success in the electronic-government context. Business Process Management Journal, 13(5), 613–627.

    Google Scholar 

  • Hussein, R., Mohamed, N., Ahlan, A. R., Mahmud, M., & Aditiawarman, U. (2010). G2C Adoption of e-government in Malaysia: trust, perceived risk and political self-efficacy. International Journal of Electronic Government Research, 6(3), 57–72.

    Google Scholar 

  • Janssen, M., & Klievink, B. (2009). The role of intermediaries in multi-channel service delivery strategies. IJEGR, 5(3), 36–46.

    Google Scholar 

  • Johare, R., & Masrek, M. N. (2011). Malaysian archival heritage at risk?: a survey of archivists’ knowledge and skills in managing electronic records. Library Review, 60(8), 685–711.

    Google Scholar 

  • Jones, S., Hackney, R., & Irani, Z. (2007). E-government: an e-reverse auction case study. Electronic Government, 4(4), 412–422.

    Google Scholar 

  • Kaliannan, M., & Awang, H. (2010). Adoption and use of e-government services: a case study on e-procurement in Malaysia. WSEAS Transactions on Business and Economics, 7(1), 1–10.

    Google Scholar 

  • Kamal, M. M. (2009). A multiple case study on integrating it infrastructures in the public domain. International Journal of Electronic Government Research, 5(3), 1–20.

    Google Scholar 

  • Kamal, M. M., Weerakkody, V., & Jones, S. (2009). The case of EAI in facilitating e-Government services in a Welsh authority. International Journal of Information Management, 29(2), 161–165.

    Google Scholar 

  • Kamal, M., Weerakkody, V., & Irani, Z. (2011). Analyzing the role of stakeholders in the adoption of technology integration solutions in UK local government: an exploratory study. Government Information Quarterly, 28, 200–210.

    Google Scholar 

  • Karavasilis, I., Zafiropoulos, K., & Vrana, V. (2010). Extending TAM to understand E-governance adoption by teachers in Greece. In M. D. Lytras et al. (Eds.): WSKS 2010, Part II, CCIS 112, pp. 57–68.

  • Kefallinos, D., Lambrou, M. A., & Sykas, E. (2009). An extended risk assessment model for secure E-government projects. International Journal of Electronic Government Research, 5(2), 72–92.

    Google Scholar 

  • Kim, S. (2005). Factors affecting state government information technology employee turnover intentions. American Review of Public Administration, 35(2), 137–156.

    Google Scholar 

  • Koh, C. E., & Prybutok, V. R. (2003). The three ring model and development of an instrument for measuring dimensions of e-government functions. Journal of Computer Information Systems, 43(3), 34–39.

    Google Scholar 

  • Koh, C. E., Ryan, S., & Prybutok, V. R. (2005). Creating value through managing knowledge in an e-government to constituency (G2C) environment. Journal of Computer Information Systems, 45(4), 32–41.

    Google Scholar 

  • Kolsaker, A., & Lee-Kelley, L. (2008). Citizens’ attitudes towards e-government and e-governance: a UK study. International Journal of Public Sector Management, 21(7), 723–738.

    Google Scholar 

  • Kostagiolas, P., Margiola, A., & Avramidou, A. (2011). A library management response model against the economic crisis: the case of public libraries in Greece. Library Review, 60(6), 486–500.

    Google Scholar 

  • Langford, J., & Harrison, Y. (2001). Partnering for e-government: challenges for public administrators. Canadian Public Administration, 44(4), 393–416.

    Google Scholar 

  • Lau, T. Y., Aboulhoson, M., Lin, C., & Atkin, D. J. (2008). Adoption of e-government in three Latin American countries: Argentina, Brazil and Mexico. Telecommunications Policy, 32, 88–100.

    Google Scholar 

  • Lawson-Body, A., Keengwe, J., Mukankusi, L., Illia, A., & Miller, G. (2008). E-government service delivery performance: an adaption of the balanced scorecard to the public sector. Journal of Electronic Commerce in Organizations, 6(2), 11–28.

    Google Scholar 

  • Lee, J., & Rao, H. R. (2009). Task complexity and different decision criteria for online service acceptance: a comparison of two e-government compliance service domains. Decision Support Systems, 47(4), 424–435.

    Google Scholar 

  • Lee, S. M., Tan, X., & Trimi, S. (2006). M-government, from rhetoric to reality: learning from leading countries. Electronic Government, 3(2), 113–126.

    Google Scholar 

  • Lee, J., Kim, H. J., & Ahn, M. J. (2011). The willingness of e-government service adoption by business users: the role of offline service quality and trust in technology. Government Information Quarterly, 28, 222–230.

    Google Scholar 

  • Li, X., Hess, T. J., & Valacich, J. S. (2008). Why do we trust new technology? A study of initial trust formation with organizational information systems. Journal of Strategic Information Systems, 17, 39–71.

    Google Scholar 

  • Liao, T. S., Wang, M. T., & Tserng, H. P. (2002). A framework of electronic tendering for government procurement: a lesson learned in Taiwan. Automation in Construction, 11(6), 731–742.

    Google Scholar 

  • Lin, F., Fofanah, S. S., & Liang, D. (2011). Assessing citizen adoption of e-government initiatives in Gambia: a validation of the technology acceptance model in information systems success. Government Information Quarterly, 28(2), 271–279.

    Google Scholar 

  • Liu, H.-Y., & Lai, P. (2004) Managing process-centred e-government in Taiwan: a customer relationship management approach. Electronic Government, an International Journal, 1(4), 398–419.

    Google Scholar 

  • Liu, Y., & Zhou, C. (2010). A citizen trust model for E-government. 2010 I.E. International Conference on Software Engineering and Service Sciences, pp. 751–754.

  • Loo, W. H., Yeow, P. H. P., & Chong, S. C. (2009). User acceptance of Malaysian government multipurpose smartcard applications. Government Information Quarterly, 26(2), 358–367.

    Google Scholar 

  • Loukis, E., & Charalabidis, Y. (2011). Why do e-government projects fail? Risk factors of large information systems projects in the Greek public sector: an international comparison. International Journal of Electronic Government Research, 7(2), 59–77.

    Google Scholar 

  • Love, J. P. (1992). The marketplace and electronic government information. Government Publications Review, 19(4), 397–412.

    Google Scholar 

  • Lowry, P. B., Albrecht, C. C., Nunamaker, J. F., Jr., & Lee, J. D. (2003). Evolutionary development and research on Internet-based collaborative writing tools and processes to enhance eWriting in an eGovernment setting. Decision Support Systems, 34(3), 229–252.

    Google Scholar 

  • Lu, C.-T., Huang, S.-Y., & Lo, P.-Y. (2010). An empirical study of on-line tax filing acceptance model: integrating TAM and TPB. African Journal of Business Management, 4(5), 800–810.

    Google Scholar 

  • Luna-Reyes, L. F., & Gil-Garcia, J. R. (2011). Using institutional theory and dynamic simulation to understand complex E-government phenomena. Government Information Quarterly, pp. 1–22.

  • Luna-Reyes, L. F., Gil-Garcia, J. R., & Estrada-Marroquín, M. (2008). The impact of institutions on interorganizational IT projects in the Mexican federal government. International Journal of Electronic Government Research, 4(2), 27–42.

    Google Scholar 

  • Luna-Reyes, L. F., Gil-Garcia, J. R., & Romero, G. (2012). Towards a multidimensional model for evaluating electronic government: proposing a more comprehensive and integrative perspective. Government Information Quarterly, 29(3), 324–334.

    Google Scholar 

  • Mansar, S. L. (2006). E-Government Implementation: Impact on Business Processes. Innovations in Information Technology-2006.

  • Markaki, O. I., Charilas, D. E., & Askounis, D. (2010). Evaluation of the impact and adoption of E-government services in the Balkans. Comparative E-Government, Integrated Series in Information Systems., 25, 91–114.

    Google Scholar 

  • McClure, D. (2000). Statement of David L. McClure, US General Accounting Office, before the Subcommittee on Government Reform, House of Representatives. Available at: (www.gao.gov).

  • Medaglia, R. (2007). Measuring the diffusion of eParticipation: a survey of Italian local government. Information Polity, 12(4), 265–280.

    Google Scholar 

  • Mercuri, R. T. (2005). Trusting in transparency. Communications of the ACM, 48(5), 15–19.

    Google Scholar 

  • Misuraca, G. C. (2009). e-government 2015: exploring m-government scenarios, between ICT-driven experiments and citizen-centric implications. Technology Analysis and Strategic Management, 21(3), 407–424.

    Google Scholar 

  • Mitani, K., Fujita, Y., & Tsuda, K. (2004). A study of constructing automatic updating system for government web pages.

  • Mohammad, H., Almarabeh, T., & Ali, A. A. (2009). E-government in Jordan. European Journal of Scientific Research, 35(2), 188–197.

    Google Scholar 

  • Montagna, J. M. (2005). A framework for the assessment and analysis of electronic government proposals. Electronic Commerce Research and Applications, 4(3), 204–219.

    Google Scholar 

  • Monty, V. (1996). Due north: issues in access to government information, a view from Canada. Journal of Government Information, 23(4), 491–497.

    Google Scholar 

  • Moon, M. J. (2002). The evolution of E-government among municipalities: rhetoric or reality? Public Administration Review, 62(4), 424–433.

    Google Scholar 

  • Muir, A., & Oppenheim, C. (2002). National information policy developments worldwide I: electronic government. Journal of Information Science, 28(3), 173–186.

    Google Scholar 

  • Mutula, S. M., & Mostert, J. (2010). Challenges and opportunities of e-government in South Africa. The Electronic Library, 28(1), 38–53.

    Google Scholar 

  • Noor, Z. M., Kasimin, H., Aman, A., & Sahari, N. (2011). An adoption model of electronic government services in Malaysia: electronic labor exchange (ELX). Jurnal Pengurusan, 33, 87–97.

    Google Scholar 

  • Ntaliani, M., Costopoulou, C., & Karetsos, S. (2008). Mobile government: a challenge for agriculture. Government Information Quarterly, 25(4), 699–716.

    Google Scholar 

  • Ntaliani, M., Costopoulou, C., Karetsos, S., Tambouris, E., & Tarabanis, K. (2010). Agricultural e-government services: an implementation framework and case study. Computers and Electronics in Agriculture, 70(2), 337–347.

    Google Scholar 

  • Picazo-Vela, S., Gutierrez-Martínez, I., & Luna-Reyes, L. F. (2012). Understanding risks, benefits, and strategic alternatives of social media applications in the public sector. Government Information Quarterly, 29(4), 504–511.

    Google Scholar 

  • Pieterson, W., & Teerling, W. (2009). Channel integration in governmental service delivery: the effects on citizen behavior and perceptions. In M. A. Wimmer et al. (Eds.): EGOV 2009, LNCS 5693, pp. 222–233.

  • Pina, V., Torres, L., & Royo, S. (2008). E-government evolution in EU local governments: a comparative perspective. Online Information Review, 33(6), 1137–1168.

    Google Scholar 

  • Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2013). A meta-analysis of existing research on citizen adoption of e-government. Information Systems Frontiers, 23(1), 1–17.

    Google Scholar 

  • Reddick, C. G. (2005). Citizen-initiated contacts with Ontario local E-government: administrators’ responses to contacts. International Journal of Electronic Government Research, 1(4), 45–62.

    Google Scholar 

  • Regner, P., Wiesinger, T., Küng, J., & Wagner, R. (2003). Towards a process model for efficient advertised bidding in the field of software projects. In R. Traunmuller (Ed.): EGOV 2003, LNCS 2739, pp. 363–368, 2003.

  • Rwangoga, N. T., & Baryayetunga, A. P. (2007). E-government for Uganda: challenges and opportunities. International Journal of Computing and ICT Research, 1(1), 36–46.

    Google Scholar 

  • Salkind, N. J. (1997). Exploring research. Englewood Cliffs: Prentice-Hall.

    Google Scholar 

  • Salleh, K., Ahmad, S. N. S., Ikhsan, S. O. S. S., & Chong, S. C. (2011). Perceived KM benefits and obstacles: a survey on government institutions. Electronic Government, 8(4), 327–342.

    Google Scholar 

  • Sambasivan, M., Wemyss, G. P., & Rose, R. C. (2010). User acceptance of a G2B system: a case of electronic procurement system in Malaysia. Internet Research, 20(2), 169–187.

    Google Scholar 

  • Sang, S., Lee, J. D., & Lee, J. (2010). E-government adoption in Cambodia: a partial least squares approach. Transforming Government: People, Process, and Policy, 4(2), 138–157.

    Google Scholar 

  • Schaupp, L. C., & Carter, L. (2010). The impact of trust, risk and optimism bias on e-file adoption. Information System Frontier, 12, 299–309.

    Google Scholar 

  • Schaupp, L. C., Carter, L., & McBride, M. E. (2010). E-file adoption: a study of U.S. taxpayers’ intentions. Computers in Human Behavior, 26, 636–644.

    Google Scholar 

  • Scholl, H. J. (2006). Electronic government: information management capacity, organizational capabilities, and the sourcing mix. Government Information Quarterly, 23(1), 73–96.

    Google Scholar 

  • Scott, M., DeLone, W. H., & Williams, G. (2009). Understanding net benefits: a citizen-based perspective on E-government Success. International Conference on Information Systems, pp. 1–11.

  • Seifert, J. W., & Chung, J. (2009). Using E-government to reinforce government-citizen relationships: comparing government reform in the United States and China. Social Science Computer Review, 27(1), 3–23.

    Google Scholar 

  • Seifert, J. W., & Petersen, R. E. (2002). The promise of all things E? Expectations and challenges of emergent electronic government. Perspectives on Global Development and Technology, 1(2), 193–212.

    Google Scholar 

  • Sharma, G., Bao, X., & Qian, W. (2012). Public attitude, service delivery and bureaucratic reform in e-government: a conceptual framework. Information Technology Journal, 11(11), 1544–1552.

    Google Scholar 

  • Sharp, S. (2005). Fast forward to the future: E-enabling in Leeds libraries. Electronic Library, 23(2), 237–243.

    Google Scholar 

  • Sheng, H., & Trimi, S. (2008). M-government: technologies, applications and challenges. Electronic Government, 5(1), 1–18.

    Google Scholar 

  • Sørensen, E., & Löfgren, K. (2009). How do we meta-govern policy networks n e-government? International Journal of Electronic Government Research, 5(4), 43–56.

    Google Scholar 

  • Sorrentino, M. (2007). Interpreting E-Government: implementation as the moment of truth. In M. A. Wimmer, H. J. Scholl, & A. Gronlund (Eds.): EGOV 2007, LNCS 4656, pp. 281–292.

  • Spirakis, G., Spiraki, C., & Nikolopoulos, K. (2010). The impact of electronic government on democracy: E-democracy through e-participation. Electronic Government, 7(1), 75–88.

    Google Scholar 

  • Sprehe, J. T. (1993). Issues in public access: the Solomons conferences. Government Publications Review, 20(3), 251–272.

    Google Scholar 

  • Srivastava, S. C., & Teo, T. S. H. (2007). E-government payoffs: evidence from cross-country data. Journal of Global Information Management, 15(4), 20–40.

    Google Scholar 

  • Steyaert, J. (2000). Local governments online and the role of the resident: government shop versus electronic community. Social Science Computer Review, 18(1), 3–16.

    Google Scholar 

  • Sumak, B., Polancic, G., & Hericko, M. (2009). Towards an e-service knowledge system for improving the quality and adoption of e-services. 22 nd Bled eConference. pp. 638–653.

  • Susanto, T. D., & Goodwin, R. (2010). Factors influencing citizen adoption of SMS-based e-government services. Electronic Journal of e-Government, 8(1), 55–71.

    Google Scholar 

  • Susanto, T. D., & Goodwin, R. (2011). User acceptance of SMS-based eGovernment services. In M. Janssen, H. J. Scholl, M. A. Wimmer, & Y-H. Tan (Eds.): EGOV 2011, LNCS 6846, pp. 75–87.

  • Svensson, J., & Leenes, R. (2003). E-voting in Europe: divergent democratic practice. Information Polity, 8, 3–15.

    Google Scholar 

  • Symonds, M. (2000). Government and the internet: quick fixes. The Economist, 355, 13.

    Google Scholar 

  • Torres, L., Pina, V., & Acerete, B. (2005). E-government developments on delivering public services among EU cities. Government Information Quarterly, 22(2), 217–238.

    Google Scholar 

  • Tseng, P. T. Y., Yen, D. C., Hung, Y.-C., & Wang, N. C. F. (2008). To explore managerial issues and their implications on e-Government deployment in the public sector: lessons from Taiwan’s Bureau of Foreign Trade. Government Information Quarterly, 25(4), 734–756.

    Google Scholar 

  • Tung, L. L., & Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440.

    Google Scholar 

  • Vassilakis, C., Lepouras, G., & Halatsis, C. (2007). A knowledge-based approach for developing multi-channel e-government services. Electronic Commerce Research and Applications, 6(1), 113–124.

    Google Scholar 

  • Virili, F., & Sorrentino, M. (2009). Value generation in e-government from service-based IT integration. Transforming Government: People, Process and Policy, 3(3), 227–247.

    Google Scholar 

  • Von Haldenwang, C. (2004). Electronic government (E-government) and development. European Journal of Development Research, 16(2), 417–432.

    Google Scholar 

  • Wang, H., & Hou, J. (2010). The external and internal barriers to E-government Implementation. 2010 International Conference on Management and Service Science.

  • Wang, Y., & Liao, Y. (2008). Assessing eGovernment systems success: a validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25(4), 717–733.

    Google Scholar 

  • Warchus, J. (2001). Government it procurement guidelines: the treasury taskforce guidelines for it PFI - a recipe for successful it projects? Computer Law and Security Report, 17(3), 189–191.

    Google Scholar 

  • Weerakkody, V., El-Haddadeh, R., Sabol, T., Ghoneim, A., & Dzupka, P. (2012). E-government implementation strategies in developed and transition economies: a comparative study. International Journal of Information Management, 32(1), 66–74.

    Google Scholar 

  • Wescott, C. G. (2004). E-government in the Asia-pacific region: progress and challenges. Systemics, Cybernetics and Informatics, 3(6), 37–42.

    Google Scholar 

  • West, D. (2004). E-Government and the transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15–27.

    Google Scholar 

  • West, D. M. (2008). Improving technology utilization in electronic government around the world. Washington: The Brookings Institution.

    Google Scholar 

  • Whitmore, A., & Choi, N. (2010). Reducing the perceived risk of E-government implementations: the importance of risk communication. International Journal of Electronic Government Research, 6(1), 1–8.

    Google Scholar 

  • Wild, R., & Griggs, K. (2006). A funding choice decision model for financing promising e-government services. Electronic Government, 3(3), 241–255.

    Google Scholar 

  • World Bank (2008). Definition of EGovernment. Available online at: http://go.worldbank.org/M1JHE0Z280 (accessed on 12 November 2012).

  • Zhang, Y. J., & Hsieh, C.-T. (2010). Chinese citizens’ opinions on e-government benefits, issues and critical success factors. Electronic Government, an International Journal, 7(2), 137–147.

    Google Scholar 

Download references

Acknowledgment

This research was funded by the Qatar National Research Fund, Grant No. NPRP 09-1023-5-158.

Author information

Authors and Affiliations

  1. Business School, Brunel University, Uxbridge, Middlesex, UB8 3PH, UK

    Vishanth Weerakkody, Zahir Irani & Habin Lee

  2. American University of Beirut, Cairo St, Beirut, Lebanon

    Ibrahim Osman

  3. Qatar University, Al Tarfa, Doha, 2713, Qatar

    Nitham Hindi

Authors
  1. Vishanth Weerakkody
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Zahir Irani
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Habin Lee
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Ibrahim Osman
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Nitham Hindi
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Vishanth Weerakkody.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Weerakkody, V., Irani, Z., Lee, H. et al. E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks. Inf Syst Front 17, 889–915 (2015). https://doi.org/10.1007/s10796-013-9472-3

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10796-013-9472-3

Keywords

Search

Navigation