Advertisement

Information Systems Frontiers

, Volume 17, Issue 3, pp 547–563 | Cite as

A meta-analysis of existing research on citizen adoption of e-government

  • Nripendra P. Rana
  • Yogesh K. DwivediEmail author
  • Michael D. Williams
Article

Abstract

The purpose of this paper is to perform a weight-analysis and to undertake a meta-analysis of findings reported in published research on the adoption and diffusion of e-government. Usable data relating to e-government adoption research were collected from 103 empirical studies. Of those 103 articles, only 63 used a range of different constructs with appropriate correlation values required for performing a weight- and meta-analysis. Diagrammatic representation has been presented using significant as well as non-significant relationships from all 103 publications. A broader analysis of research on adoption and diffusion of e-government also reflects that although a large number of theories and theoretical constructs were borrowed from the reference disciplines, their utilization by e-government researchers appears to be largely random in approach. This paper also acknowledges the theoretical contribution, the limitations of this study, and suggests further research directions for the continued work.

Keywords

E-Government Citizen adoption Theoretical constructs Weight analysis Meta-analysis 

Notes

Acknowledgment

The authors would like to thank the Editor and the anonymous reviewers for their constructive comments and suggestions for improvement on two earlier versions of this paper.

References

  1. Al-Shafi, S., & Weerakkody, V. (2009). Implementing free wi-fi in public parks: An empirical study in Qatar. International Journal of Electronic Government, 5(3), 21–35.CrossRefGoogle Scholar
  2. Al-Sobhi, F., Weerakkody, V., & El-Haddadeh, R. (2011). The Relative Importance of Intermediaries in eGovernment Adoption: A study of Saudi Arabia. In M. Janssen, H.J. Scholl, M.A. Wimmer, and Y-H. Tan (Eds.): EGOV 2011, LNCS 6846, 62–74.Google Scholar
  3. Belanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. The Journal of Strategic Information Systems, 17(2), 165–176.CrossRefGoogle Scholar
  4. Carter, L. (2008). E-government diffusion: A comparison of adoption constructs. Transforming Government: People, Process, and Policy, 2(3), 147–161.CrossRefGoogle Scholar
  5. Carter, L., & Belanger, F. (2005). The utilization of e-government services: Citizen trust, innovation and acceptance factors. Information Systems Journal, 15(1), 5–25.CrossRefGoogle Scholar
  6. Carter, L., & Weerakkody, V. (2008). E-government adoption: A cultural comparison. Information Systems Frontiers, 10(4), 473–482.CrossRefGoogle Scholar
  7. Carter, L., Shaupp, L. C., Hobbs, J., & Campbell, R. (2011). The role of security and trust in the adoption of online tax filing. Transforming Government: People, Process and Policy, 5(4), 303–318.CrossRefGoogle Scholar
  8. Chiang, L. (2009). Trust and security in the e-voting system. Electronic Government, an International Journal, 6(4), 343–360.CrossRefGoogle Scholar
  9. Chu, P.-Y., Hsiao, N., Lee, F. W., & Chen, C. W. (2004). Exploring success factors for Taiwan’s government electronic tendering system: Behavioral perspectives from end users. Government Information Quarterly, 21(2), 219–234.CrossRefGoogle Scholar
  10. Colesca, S. E., & Dobrica, L. (2008). Adoption and use of e-government services: The case of Romania. Journal of Applied Research and Technology, 6(3), 204–217.Google Scholar
  11. Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982–1003.CrossRefGoogle Scholar
  12. Dorasamy, M., Marimuthu, M., Raman, M., & Kaliannan, M. (2010). E-Government services online: An exploratory study on tax e-filing in Malaysia. International Journal of Electronic Government Research, 6(4), 12–24.CrossRefGoogle Scholar
  13. Dwivedi, Y. K., & Kuljis, J. (2008). Profile of IS research published in the european journal of information systems (EJIS). European Journal of Information Systems, 17(6), 678–693.CrossRefGoogle Scholar
  14. Dwivedi, Y. K., & Weerakkody, V. (2007). Examining the factors affecting the adoption of broadband in the Kingdom of Saudi Arabia. Electronic Government, an International Journal, 4(1), 43–58.CrossRefGoogle Scholar
  15. Dwivedi, Y. K., Khan, N., & Papazafeiropoulou, A. (2007a). Consumer adoption and usage of broadband in Bangladesh. Electronic Government, an International Journal, 4(3), 299–313.CrossRefGoogle Scholar
  16. Dwivedi, Y. K., Khoumbati, K., Williams, M. D., & Lal, B. (2007b). Factors affecting consumer’s behavioral intention to adopt broadband in Pakistan. Transforming Government: People, Process and Policy, 1(3), 285–297.CrossRefGoogle Scholar
  17. Dwivedi, Y. K., Williams, M. D., & Venkatesh, V. (2008). Adoption and use of ICT in the residential/household context. Information Systems Frontiers, 10(4), 385–390.CrossRefGoogle Scholar
  18. Dwivedi, Y. K., Lal, B., Mustafee, N., & Williams, M. D. (2009). Profiling a decade of information systems frontiers’ research. Information Systems Frontiers, 11(1), 87–102.CrossRefGoogle Scholar
  19. Dwivedi, Y. K., Papazafeiropoulou, A., Brinkman, W. P., & Lal, B. (2010). Examining the influence of service quality and secondary influence on the behavioral intention to change internet service provider. Information Systems Frontiers, 12(2), 207–217.CrossRefGoogle Scholar
  20. Dwivedi, Y. K., Rana, N. P., Chen, H., and Williams, M. D. (2011b). A Meta-Analysis of the Unified Theory of Acceptance and Use of Technology. In M. Nuttgens et al. (Eds.): Governance and Sustainability in IS, IFIP AICT 366, 2011, 155–170.Google Scholar
  21. Dwivedi, Y. K., Venkitachalam, K., Sharif, A. M., Al-Karaghouli, W., & Weerakkody, V. (2011b). Research trends in knowledge management: Analyzing the past and predicting the future. Information Systems Management, 28(1), 43–56.CrossRefGoogle Scholar
  22. Floropoulos, J., Spathis, C., Halvatzis, D., & Tsipouridou, M. (2010). Measuring the success of the Greek Taxation information system. International Journal of Information Management, 30(1), 47–56.CrossRefGoogle Scholar
  23. Fu, J. R., Farn, C. K., & Chao, W. P. (2006). Acceptance of electronic tax filing: A study of taxpayer intentions. Information Management, 43(1), 109–126.CrossRefGoogle Scholar
  24. Gefen, D., Straub, D. W., & Boudreau, M. (2000). Structural equation modeling and regression: Guidelines for research practice. Communications of the Association for Information System, 4(7), 1–70.Google Scholar
  25. Glass, G. V. (1976). Primary, secondary, and meta-analysis of research. Educational Researcher, 5, 3–8.CrossRefGoogle Scholar
  26. Gotoh, R. (2009). Critical factors increasing user satisfaction with e-government services. Electronic Government, an International Journal, 6(3), 252–264.CrossRefGoogle Scholar
  27. Gronlund, A. (2005). State of the art in e-government research: Surveying conference publications. International Journal of Electronic Government Research, 1(4), 1–25.CrossRefGoogle Scholar
  28. Gumussoy, C. A., & Calisir, F. (2009). Understanding factors affecting e-reverse auction use: An integrative approach. Computers in Human Behavior, 25(4), 975–988.CrossRefGoogle Scholar
  29. Hu, P. J.-H., Chen, H., Hu, H.-F., Larson, C., & Butierez, C. (2011). Law enforcement officers’ acceptance of advanced e-government technology: A survey study of COPLINK Mobile. Electronic Commerce Research and Applications, 10, 6–16.CrossRefGoogle Scholar
  30. Hung, S. Y., Chang, C. M., & Yu, T. J. (2006). Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system. Government Information Quarterly, 23(1), 97–122.CrossRefGoogle Scholar
  31. Hung, Y. H., Wang, Y. S., & Chou, S. C. T. (2007). User acceptance of e-government services. pacific asia conference on information systems. Auckland: New Zealand.Google Scholar
  32. Hung, S. Y., Tang, K. Z., Chang, C. M., & Ke, C. D. (2009). User acceptance of intergovernmental services: An example of electronic document management system. Government Information Quarterly, 26(2), 387–397.CrossRefGoogle Scholar
  33. Hunter, J. E., & Schmidt, F. L. (1990). Methods of meta-analysis: correcting error and bias in research findings. Newbury Park: Sage.Google Scholar
  34. Hussein, R., Mohamed, N., Ahlan, A. R., Mahmud, M., & Aditiawarman, U. (2010). G2C adoption of e-government in Malaysia: Trust, perceived risk and political self-efficacy. International Journal of Electronic Government Research, 6(3), 57–72.CrossRefGoogle Scholar
  35. Jaeger, P. T. (2003). The endless wire: E-government as global phenomenon. Government Information Quarterly, 20(4), 323–331.CrossRefGoogle Scholar
  36. Jeyaraj, A., Rottman, J. W., & Lacity, M. C. (2006). A review of the predictors, linkages, and biases in IT innovation adoption research. Journal of Information Technology, 21(1), 1–23.CrossRefGoogle Scholar
  37. Karavasilis, I., Zafiropoulos, K., & Vrana, V. (2010). Extending TAM to Understand E-Governance Adoption by Teachers in Greece. In M.D. Lytras et al. (Eds.): WSKS 2010, Part II, CCIS 112, 57–68.Google Scholar
  38. Khoumbati, K., Dwivedi, Y. K., Lal, B., & Chen, H. (2007). Broadband adoption in Pakistan. Electronic Government, an International Journal, 4(4), 451–465.CrossRefGoogle Scholar
  39. Kim, C., & Holzer, M. (2006). Public administrators’ acceptance of the practice of digital democracy: A model explaining the utilization of online policy forums in South Korea. International Journal of Electronic Government Research, 2(2), 22–48.CrossRefGoogle Scholar
  40. King, W. R., & He, J. (2006). A meta-analysis of the technology acceptance model. Information Management, 43(6), 740–755.CrossRefGoogle Scholar
  41. Kraemer, K. L., & King, J. L. (2003). Information technology and administrative reform: Will the time after e-government be different? Paper prepared for the Heinrich Reinermann Schrift fest. Speyer: Post Graduate School of Administration.Google Scholar
  42. Lau, A. S. M. (2004). Strategies to encourage the adoption of G2C e-government services in Hong Kong. Electronic Government, an International Journal, 1(3), 273–292.CrossRefGoogle Scholar
  43. Lau, A. S. M., & Kwok, V. W. S. (2007). How e-government strategies influence e-commerce adoption by SMEs. Electronic Government, an International Journal, 4(1), 20–42.CrossRefGoogle Scholar
  44. Lean, O. K., Zailani, S., Ramayah, T., & Fernando, Y. (2009). Factors influencing intention to use e-government services among citizens in Malaysia. International Journal of Information Management, 29(6), 458–475.CrossRefGoogle Scholar
  45. Lee, C. B. P., & Lei, U. L. E. (2007). Adoption of E-Government Services in Macao. ICEGOV-2007.Google Scholar
  46. Lee, Y., Kozar, K. A., & Larsen, K. R. T. (2003). The technology acceptance model: Past, present, and future. Communications of the Association for Information Systems, 12(1), 752–780.Google Scholar
  47. Li, X., Hess, T. J., & Valacich, J. S. (2008). Why do we trust new technology? A study of initial trust formation with organizational information systems. The Journal of Strategic Information Systems, 17(1), 39–71.CrossRefGoogle Scholar
  48. Lin, F., Fofanah, S. S., & Liang, D. (2011). Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success. Government Information Quarterly, 28, 271–279.CrossRefGoogle Scholar
  49. Liu, Y., & Zhou, C. (2010). A Citizen Trust Model for E-government. 2010 IEEE International Conference on Software Engineering and Service Sciences, 751–754.Google Scholar
  50. Lu, C. T., Huang, S. Y., & Lo, P. Y. (2010). An empirical study of on-line tax filing acceptance model: Integrating TAM and TPB. African Journal of Business Management, 4(5), 800–810.Google Scholar
  51. Marche, S., & McNiven, J. D. (2003). E-government and e-governance: The future isn’t what it used to be. Canadian Journal of Administrative Sciences, 20(1), 74–86.CrossRefGoogle Scholar
  52. McFadzean, J., Monson, J. P., Watson, J. D., & Coakley, J. H. (1997). The dilemma of the incapacitated patient who has previously refused consent for surgery. British Medical Journal, 315(7121), 1530–1532.CrossRefGoogle Scholar
  53. Mirchandani, D. A., Johnson, J. H., Jr., & Joshi, K. (2008). Perspectives of citizens towards e-government in Thailand and Indonesia: A multi-group analysis. Information Systems Frontiers, 10(4), 483–497.CrossRefGoogle Scholar
  54. Norris, D. F., & Lloyd, B. A. (2006). The scholarly literature on e-government: Characterizing a nascent Field. International Journal of Electronic Government Research, 2(4), 40–56.CrossRefGoogle Scholar
  55. Ojha, A., Sahu, G. P., & Gupta, M. P. (2009). Antecedents of paperless income tax filing by young professionals in India: An exploratory study. Transforming Government: People, Process, and Policy, 3(1), 65–90.CrossRefGoogle Scholar
  56. Orgeron, C. P., & Goodman, D. (2011). Evaluating citizen adoption and satisfaction of e-government. International Journal of Government Research, 7(3), 57–78.CrossRefGoogle Scholar
  57. Phang, C. W., Sutanto, J., Li, Y., & Kankanhalli, A. (2005). Senior Citizens’ Adoption of E-Government: In Quest of the Antecedents of Perceived Usefulness. 38th Hawaii International Conference on System Sciences, 1–8.Google Scholar
  58. Phang, C. W., Sutanto, J., Kankanhalli, A., Li, Y., Tan, B. C. Y., & Teo, H. H. (2006). Senior citizens’ acceptance of information systems: A study in the context of e-government services. IEEE Transactions on Engineering Management, 53(4), 555–569.CrossRefGoogle Scholar
  59. Pinho, J. C., & Macedo, I. M. (2008). Examining the antecedents and consequences of online satisfaction within the public sector: The case of taxation services. Transforming Government: People, Process and Policy, 2(3), 177–193.CrossRefGoogle Scholar
  60. Rana, N. P., Williams, M. D., Dwivedi, Y. K., & Williams, J. (2011). Reflection on e-government research: Toward a taxonomy of theories and theoretical constructs. International Journal of Electronic Government Research, 7(4), 64–88.CrossRefGoogle Scholar
  61. Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2012b). Evaluating suitability of alternative theoretical paradigm for examining citizen adoption of e-government. London: tGov Workshop, Brunel University.Google Scholar
  62. Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2012c). A review of the predictors and linkages in e-government adoption research: A discussion paper. Cardiff: British Academy of Management.Google Scholar
  63. Rana, N. P., Williams, M. D., Dwivedi, Y. K. (2012a). E-Government Adoption Research: A Meta-Analysis of Findings. European Conference of Information Systems, 11–13 June 2012, Barcelona, Spain.Google Scholar
  64. Reddick, C. G. (2006). Information resource managers and e-government effectiveness: A survey of texas state agencies. Government Information Quarterly, 23(2), 249–266.Google Scholar
  65. Reddick, C. G. (2008). Collaborative management and e-government: a survey of state government CIOs. Electronic Government, an International Journal, 5(2), 146–161.Google Scholar
  66. Rokhman, A. (2011). E-government adoption in developing countries: The case of indonesia. Journal of Emerging Trends in Computing and Information Sciences, 2(5), 228–236.Google Scholar
  67. Rosenthal, R. (1991). Meta-analytic Procedures for social research, revised edition. Beverly Hills: Sage.CrossRefGoogle Scholar
  68. Rosenthal, R., & DiMatteo, M. R. (2001). Meta-analysis: Recent developments in quantitative methods for literature reviews. Annual Review of Psychology, 52(1), 59–82.CrossRefGoogle Scholar
  69. Sahu, G. P., & Gupta, M. P. (2007). Users’ acceptance of e-government: A study of Indian central excise. International Journal of Electronic Government, 3(3), 1–21.CrossRefGoogle Scholar
  70. Sambasivan, M., Wemyss, G. P., & Rose, R. C. (2010). User acceptance of a G2B system: A case of electronic procurement system in Malaysia. Internet Research, 20(2), 169–187.CrossRefGoogle Scholar
  71. Sang, S., Lee, J. D., & Lee, J. (2009). E-government adoption in ASEAN: The case of Cambodia. Internet Research, 19(5), 517–534.CrossRefGoogle Scholar
  72. Sang, S., Lee, J. D., & Lee, J. (2010). E-government adoption in Cambodia: A partial least squares approach. Transforming Government: People, Process, and Policy, 4(2), 138–157.CrossRefGoogle Scholar
  73. Schaupp, L. C., & Carter, L. (2010). The impact of trust, risk and optimism bias on E-file adoption. Information Systems Frontiers, 12(3), 299–309.CrossRefGoogle Scholar
  74. Schaupp, L. C., Carter, L., & McBride, M. E. (2010). E-file adoption: A study of US taxpayers’ intentions. Computers in Human Behavior, 26(4), 636–644.CrossRefGoogle Scholar
  75. Schepers, J., & Wetzels, M. (2007). A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects. Information Management, 44(1), 90–103.CrossRefGoogle Scholar
  76. Seyal, A. H., & Pijpers, G. G. M. (2004). Senior government executives’ use of the internet: A Bruneian scenario. Behaviour & Information Technology, 23(3), 197–210.CrossRefGoogle Scholar
  77. Shabherwal, R., Jeyaraj, A., & Chowa, C. (2006). Information system success: Individual and organizational determinants. Management Science, 52(12), 1849–1864.CrossRefGoogle Scholar
  78. Sharma, R., & Yetton, P. (2003). The contingent effects of management support and task interdependence on successful information systems implementation. MIS Quarterly, 27(4), 533–555.Google Scholar
  79. Sipior, J. C., Ward, B. T., & Connolly, R. (2011). The digital divide and t-government in the United States: Using the technology acceptance model to understand usage. European Journal of Information Systems, 20(3), 308–328.CrossRefGoogle Scholar
  80. Styven, M. E., Wallstrom, A., Engstrom, A., & Salehi-Sangari, E. (2011). “IT’s complicated… ”: influence of perceived sacrifice and trust on eservice adoption. In M. Janssen, H.J. Scholl, M.A. Wimmer, and Y-H. Tan (Eds.): EGOV 2011, LNCS 6846, 112–121.Google Scholar
  81. Sun, S., Ju, T. L., & Chen, P. (2006). E-government impacts on effectiveness: A survey study of an e-official-document system. Electronic Government, an International Journal, 3(2), 174–189.CrossRefGoogle Scholar
  82. Susanto, T. D., & Goodwin, R. (2010). Factors influencing citizen adoption of SMS-Based e-government services. Electronic Journal of e-Government, 8(1), 55–71.Google Scholar
  83. Tan, C-W., Benbasat, I., & Cenfetelli, R. T. (2008). Building Citizen Trust towards e-Government Services: Do High Quality Websites Matter? 41st Hawaii International Conference on System Sciences, 1–10.Google Scholar
  84. Tang, H., Chung, S. H., & Se, C. W. (2009). Examining the impact of possible antecedents on service usage: An empirical study on Macao e-government. Electronic Government, an International Journal, 6(1), 97–109.CrossRefGoogle Scholar
  85. Teerling, M. L., & Pieterson, W. (2010). Multichannel marketing: An experiment on guiding citizens to the electronic channels. Government Information Quarterly, 27(1), 98–107.CrossRefGoogle Scholar
  86. Teo, T. S. H., Srivastava, S. C., & Jiang, L. (2008). Trust and electronic government success: An empirical study. Journal of Management Information Systems, 25(3), 99–131.CrossRefGoogle Scholar
  87. Tornatzky, L. G., & Klein, K. J. (1982). Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings. IEEE Transactions on Engineering Management, 29(1), 28–43.CrossRefGoogle Scholar
  88. Tung, L. L., & Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. The Journal of Strategic Information Systems, 14(4), 417–440.CrossRefGoogle Scholar
  89. van Dijk, J., Peters, O., & Ebbers, W. (2008). Explaining the acceptance and use of government Internet services: A multivariate analysis of 2006 survey data in the Netherlands. Government Information Quarterly, 25(3), 379–399.CrossRefGoogle Scholar
  90. Vathanophas, V., Krittayaphongphun, N., & Klomsiri, C. (2008). Technology acceptance toward e-government initiative in Royal Thai Navy. Transforming Government: People, Process, and Policy, 2(4), 256–282.CrossRefGoogle Scholar
  91. Wang, Y. S. (2002). The adoption of electronic tax filing systems: An empirical study. Government Information Quarterly, 20(4), 333–352.CrossRefGoogle Scholar
  92. Wang, Y. S., & Liao, Y. W. (2008). Assessing e-Government systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25(4), 717–733.CrossRefGoogle Scholar
  93. Wang, Y. S., & Shih, Y. W. (2009). Why do people use information kiosks? A validation of the unified theory of acceptance and use of technology. Government Information Quarterly, 26(1), 158–165.CrossRefGoogle Scholar
  94. Warkentin, M., Gefen, D., Pavlou, P. A., & Rose, G. M. (2002). Encouraging citizen adoption of e-government by building trust. Electronic Markets, 12(3), 157–162.CrossRefGoogle Scholar
  95. Wolf, F. M. (1986). Meta-analysis: Quantitative methods for research synthesis. Beverly Hills: Sage.Google Scholar
  96. Yao, Y., & Murphy, L. (2007). Remote electronic voting systems: An exploration of voters’ perceptions and intention to use. European Journal of Information Systems, 16(2), 106–120.CrossRefGoogle Scholar
  97. Yeow, P. H. P., & Loo, W. H. (2009). Acceptability of ATM and transit applications embedded in multipurpose smart identity card: An exploratory study in Malaysia. International Journal of Electronic Government, 5(2), 37–56.CrossRefGoogle Scholar
  98. Zhang, N., Guo, X., & Chen, G. (2011). Why adoption and use behavior of IT/IS cannot last? - Two studies in China. Information Systems Frontiers, 13(3), 381–395.CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media New York 2013

Authors and Affiliations

  • Nripendra P. Rana
    • 1
  • Yogesh K. Dwivedi
    • 1
    Email author
  • Michael D. Williams
    • 1
  1. 1.Swansea University Business SchoolSwanseaUK

Personalised recommendations