Innovative Higher Education

, Volume 35, Issue 5, pp 343–358 | Cite as

Students as Consumers of Knowledge: Are They Buying What We’re Selling?

  • Jill A. Singleton-Jackson
  • Dennis L. Jackson
  • Jeff Reinhardt


Academic entitlement, an attitude marked by students’ beliefs that they are owed something in the educational experience apart from what they might earn from their effort, has received attention recently in the literature. In previous work, academic entitlement has been shown to be related to parenting styles and personality constructs. The current study departs from previous research by taking a phenomenological approach to understanding academic entitlement. Focus groups were conducted with a total of 52 first-year students. Responses were coded into six facets of academic entitlement: product value of education, social promotion, role of professors, teaching assistants, administrators, and shoppers or scholars.

Key words

academic entitlement student entitlement millennials phenomenology 


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Jill A. Singleton-Jackson
    • 1
  • Dennis L. Jackson
    • 1
  • Jeff Reinhardt
    • 1
  1. 1.Department of PsychologyUniversity of WindsorWindsorCanada

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