Group Decision and Negotiation

, Volume 14, Issue 4, pp 267–284 | Cite as

A Tale of Two Cities: Case Studies of Group Support Systems Transition

  • Andrés B. AgresEmail author
  • Gert-Jan de Vreede
  • Robert O. Briggs


Research shows that, under certain circumstances, people using GSS can be substantially more productive than people who do not. However GSS has been slow to transition into the workplace. This paper argues that the Technology Transition Model (TTM) may be a useful way to explain this seeming paradox. The paper presents a case study of GSS transition in two organizations – one where a self-sustaining and growing community of users emerged, and one where it did not. Following TTM, it explores the frequency with which users perceived cognitive, economic, affective, political, social, and physical value from using the system. Comparison of the cases reveals differences in perceptions of value along several of these dimensions that are consistent with TTM. The findings suggest the model may be a useful way to explain the transition of collaboration technology, but more research will be required to test the model more rigorously.


technology transition group support system technology acceptance technology diffusion electronic meeting systems technology adoption case studies qualitative research Technology Transition Model 


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Copyright information

© Springer Science + Business Media, Inc. 2005

Authors and Affiliations

  • Andrés B. Agres
    • 1
    Email author
  • Gert-Jan de Vreede
    • 2
    • 3
  • Robert O. Briggs
    • 4
    • 5
  1. 1.Department of Systems Engineering Faculty of Technology, Policy, and ManagementDelft University of TechnologyThe Netherlands
  2. 2.Department of Systems Engineering Faculty of Technology, Policy, and ManagementDelft University of TechnologyThe Netherlands
  3. 3.Department of Information Systems & Quantitative AnalysisCollege of Information Science & Technology, University of Nebraska at OmahaThe Netherlands
  4. 4.Department of Systems Engineering Faculty of Technology, Policy, and ManagementDelft University of TechnologyThe Netherlands
  5. 5.University of Alaska at FairbanksThe Netherlands

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