How the R community creates and curates knowledge: an extended study of stack overflow and mailing lists

  • Alexey Zagalsky
  • Daniel M. German
  • Margaret-Anne Storey
  • Carlos Gómez Teshima
  • Germán Poo-Caamaño
Article

Abstract

One of the effects of social media’s prevalence in software development is the many flourishing communities of practice where users share a common interest. These large communities use many different communication channels, but little is known about how they create, share, and curate knowledge using such channels. In this paper, we report a mixed methods study of how one community of practice, the R software development community, creates and curates knowledge associated with questions and answers (Q&A) in two of its main communication channels: the R tag in Stack Overflow and the R-Help mailing list. The results reveal that knowledge is created and curated in two main forms: participatory, where multiple users explicitly collaborate to build knowledge, and crowdsourced, where individuals primarily work independently of each other. Moreover, we take a unique approach at slicing the data based on question score and participation activities over time. Our study reveals participation patterns, showing the existence of prolific contributors: users who are active across both channels and are responsible for a large proportion of the answers, serving as a bridge of knowledge. The key contributions of this paper are: a characterization of knowledge artifacts that are exchanged by this community of practice; the reasons why users choose one channel over the other; and insights on the community participation patterns, which indicate an evolution of the community and a shift from knowledge creation to knowledge curation.

Keywords

Mining software repositories Empirical study Qualitative study Survey Stack overflow Mailing list 

Notes

Acknowledgments

The authors would like to thank Cassandra Petrachenko for the editing support and valuable comments that contributed to this work. We also thank Lorena Castañeda for her assistance with the data collection and analysis processes. Finally, we thank the R community users that responded to our survey. This work was supported by the Natural Sciences and Engineering Research Council of Canada (NSERC).

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Copyright information

© Springer Science+Business Media, LLC 2017

Authors and Affiliations

  1. 1.University of VictoriaVictoriaCanada

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