Electronic Commerce Research

, Volume 15, Issue 3, pp 349–363 | Cite as

Factors influencing e-government use in non-urban areas

  • Marie-Christine Roy
  • Anne Chartier
  • Jean Crête
  • Diane Poulin


Evidence suggests that citizens outside larger urban centers are less prone to use the various functionalities of e-government, while they are the most likely to benefit from these services. Few studies have been performed to understand rural citizens’ attitudes. Our purpose was to identify factors that influence the use of e-government services in outlying regions in the Province of Quebec (Canada). Our study was based on a subset of attitude-related variables that were shown to be strong predictors in prior research. We performed a survey involving 1587 citizens living in four selected outlying regions of Quebec, and held two focus groups with users and non-users of e-government. Our results confirm that attitude is influenced by perceived usefulness; perceived ease of use, perceived risk and trust and that attitude is strongly related to the intention to use e-government services. These results may help to plan more effective strategies to increase use in non-urban areas.


E-government Outlying regions Attitude Intention 



This research was sponsored by the Government of Quebec, through the program «Supporting the passage to an Information Society». The authors wish to thank the referees and the journal editor for their useful comments and suggestions.


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Copyright information

© Springer Science+Business Media New York 2015

Authors and Affiliations

  • Marie-Christine Roy
    • 1
  • Anne Chartier
    • 1
  • Jean Crête
    • 2
  • Diane Poulin
    • 3
  1. 1.Department of Information Systems, Faculty of Business AdministrationLaval UniversityQuebecCanada
  2. 2.Political Department of Science, Faculty of Social SciencesLaval UniversityQuebecCanada
  3. 3.Department of Management, Faculty of Business AdministrationLaval UniversityQuebecCanada

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