Electronic Commerce Research

, Volume 12, Issue 2, pp 225–248 | Cite as

Modeling users’ acceptance of mobile services

  • Theodora Zarmpou
  • Vaggelis Saprikis
  • Angelos Markos
  • Maro Vlachopoulou


The success of mobile services adoption hinges on their ability to cover user needs and attract consumer interest. The extant literature focuses on understanding the factors that might affect consumers’ actual adoption of such services through their effect on behavioral intention; these studies are mostly based on behavioral intention theories, such as Technology Acceptance Model, Diffusion of Innovation and Unified Theory of Acceptance and Use of Technology. In this work, new theoretical constructs are combined with existing evidence in order to extend the Technology Acceptance Model (TAM) as it was initially established by Davis and later further enriched by other researchers. The proposed model includes behavioral intention, perceived usefulness, perceived ease of use, trust, innovativeness, relationship drivers, and functionality. Within this approach, relationship drivers introduce a marketing perspective to the original models of technology adoption by building emotional connections between the users and the mobile services. The hypothesized model is empirically tested using data collected from a survey on m-commerce consumers. Structural Equation Modelling (SEM) was used to evaluate the causal model and Confirmatory Factor Analysis (CFA) was performed to examine the reliability and validity of the measurement model. It is briefly concluded that behavioral intention is directly affected by perceived usefulness, innovativeness and relationship drivers; the findings provide interesting insights and useful hints to practitioners and researchers.


Mobile services acceptance Innovativeness Trust Relationship drivers Functionality SEM 


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Copyright information

© Springer Science+Business Media, LLC 2012

Authors and Affiliations

  • Theodora Zarmpou
    • 1
  • Vaggelis Saprikis
    • 1
  • Angelos Markos
    • 2
  • Maro Vlachopoulou
    • 1
  1. 1.Department of Applied InformaticsUniversity of MacedoniaThessalonikiGreece
  2. 2.Department of Primary EducationDemocritus University of ThraceAlexandroupolisGreece

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