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Why do mental health consumers who receive rehabilitation services, are not using them? A Qualitative Investigation of Users’ Perspectives in Israel

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Abstract

A recovery-oriented approach to mental health involves creating person centered services and enhancing engagement in psychiatric rehabilitation. Israel’s Rehabilitation in the Community of Persons with Mental Disabilities Law is a progressive initiative that shifted the locus of psychiatric care to community care supporting individualized rehabilitation and recovery-oriented processes. Yet over a quarter of applicants do not implement their assigned rehabilitation plans and services. This qualitative study investigated reasons and experiences related to lack of utilization from applicants’ perspectives. Fifteen service users were interviewed face to face in semi-structured interviews analyzed using Grounded theory approach. Seven categories emerged: (1) Lack of knowledge and orientation; (2) Negative perceptions about rehabilitation services (3) Lack of active participation/shared decision-making; (4) Not feeling heard by the committee; (5) Lack of congruence between participants’ goals and committee’s final decisions; (6) Lack of escorting professionals’ competencies; and (7) Family members’ influence. The results are interpreted at the structural and human process levels. Suggestions are provided for augmenting systemic procedures and human interactions processes.

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Authors and Affiliations

  1. Department of Community Mental Health, University of Haifa, Mount Carmel, Haifa, Israel

    Galia S. Moran, Yael Baruch & Max Lachman

  2. Department of Social work, University of Haifa, Haifa, Israel

    Faissal Azaiza

  3. The Department of Social Work, Ben-Gurion University of the Negev, Beer Sheva, Israel

    Galia S. Moran

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  1. Galia S. Moran
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  2. Yael Baruch
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  3. Faissal Azaiza
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Correspondence to Galia S. Moran or Max Lachman.

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Moran, G.S., Baruch, Y., Azaiza, F. et al. Why do mental health consumers who receive rehabilitation services, are not using them? A Qualitative Investigation of Users’ Perspectives in Israel. Community Ment Health J 52, 859–872 (2016). https://doi.org/10.1007/s10597-015-9905-1

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