Community Mental Health Journal

, Volume 51, Issue 2, pp 249–255 | Cite as

A Community Long-Term Hotline Therapeutic Intervention Model for Coping with the Threat and Trauma of War and Terror

  • Marc Gelkopf
  • Sigal Haimov
  • Liron LapidEmail author
Brief Communication


Long-term tele-counseling can potentially be a potent intervention mode in war- and terror-related community crisis situations. We aimed to examine a unique long-term telephone-administered intervention, targeting community trauma-related crisis situations by use of various techniques and approaches. 142 participants were evaluated using a non-intrusive by-proxy methodology appraising counselors’ standard verbatim reports. Various background measures and elements in the intervention were quantitatively assessed, along with symptomatology and functioning at the onset and end of intervention. About 1/4 of the wide variety of clients called for someone else in addition to themselves, and most called due to a past event rather than a present crisis situation. The intervention successfully reduced posttraumatic stress symptoms and improved functioning. Most interventions included psychosocial education with additional elements, e.g., self-help tools, and almost 60 % included also in-depth processes. In sum, tele-counseling might be a viable and effective intervention model for community-related traumatic stress.


PTSD Trauma Crisis intervention Hotline Treatment Community 


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Copyright information

© Springer Science+Business Media New York 2014

Authors and Affiliations

  1. 1.Department of Community Mental HealthUniversity of HaifaHaifaIsrael
  2. 2.NATALIsrael Trauma Center for Victims of Terror and WarTel AvivIsrael

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