Abstract
This research explores the impact of mental health agency culture on consumers’ perceptions of agency support for their recovery. This study hypothesized that a constructive organizational culture must be present for consumers to perceive agency support for recovery. A sample of 12 mental health agencies in rural Pennsylvania participated in the research. Agency administrators completed an instrument called the recovery oriented service environment, which measured the number of recovery model program components offered by the agency. Consumers completed the recovery oriented services indicators, which taps into their perception of agency support for recovery. Direct service staff completed the organizational social context, which measured their agency’s culture. Results showed that in this sample stronger consumer perceptions of agency support for recovery were correlated with higher ratings of agency constructive culture. The results suggest that agency culture is an important variable to target when implementing recovery model programming.
Similar content being viewed by others
References
Anthony, W. (1993). Recovery from mental illness: The guiding vision of the mental health service system in the 1990s. Psychosocial Rehabilitation Journal, 16, 11–24.
Brown, T. T., Mahoney, C. B., Adams, N., Felton, M., & Pareja, C. (2010). What predicts recovery orientation in county departments of mental health? A pilot study. Administration and Policy In Mental Health, 37, 388–398.
Callaly, T., & Arya, D. (2005). Organization change management in mental health. Australian Psychiatry, 13(2), 120–123.
Campbell-Orde, T., Chamberlin, J., Carpenter, J., & Leff, H. S. (2005). Measuring the promise: A compendium of recovery measures (Vol. II). Cambridge, MA: The Evaluation Center HRSI.
Clossey, L., Mehnert, K., & Silva, S. (2011). Using appreciative inquiry to facilitate implementation of the recovery model in mental health agencies. Health and Social Work, 36, 259–266.
Clossey, L., & Rowlett, A. (2008). Effective organizational transformation in psychiatric rehabilitation and recovery. Journal of Social Work in Disability and Rehabilitation, 7, 315–339.
Dumont, J. M., Ridgeway, P., Onken, S. J., Dornan, D. H., & Ralph, R. O. (2005). Recovery oriented systems indicators measure (ROSI). In T. Campbell-Orde, et al. (Eds.), Measuring the promise: A compendium of recovery measures (Vol. II). Cambridge, MA: The Evaluation Center HSRI.
Dumont, J. M., Ridgway, P. A., Onken, S. J., Dornan, D. H., Ralph, R. O., Patterson, D., et al. (2011). Measuring a community-based mental health organization’s culture and climate scores stability. Social Work in Mental Health, 9, 435–444.
Farkas, M., Gagne, C., Anthony, W., & Chamberlin, J. (2005). Implementing recovery oriented evidence based programs: Identifying the critical dimensions. Community Mental Health Journal, 41, 141–158.
Field, A. (2009). Discovering statistics using SPSS (3rd ed.). London: Sage Publications.
Glisson, C. (2002). The organizational context of children’s mental health services. Clinical Child and Amily Psychology Review, 5, 233–253.
Glisson, C., & Green, P. (2006). The effects of organizational culture and climate on the access to mental health care in child welfare and juvenile justice systems. Administration and Policy in Mental Health and Mental Health Services Research, 33(4), 433–448.
Glisson, C., & Hemmelgarn, A. (1998). The effects of organizational climate and interorganizational coordination on the quality and outcomes of children’s service systems. Child Abuse and Neglect, 22, 401–421.
Glisson, C., Landsverk, J., Schoenwald, S., Kelleher, K., Hoagwood, K. E., Mayberg, S., et al. (2008). Assessing the organizational social context (OSC) of mental health services: Implications for research and practice. Administration and Policy In Mental Health, 35, 98–113.
Harrington, S. (2012). The case for organizational culture change. The Recovery Academy. Retrieved December 8, 2012, from: http://webs.wichita.edu/depttools/depttoolsmemberfiles/ccsr/TIC/Case%20for%20Org%20%20Change_Steve%20Harrington.pdf.
Hemmelgarn, A. L., Glisson, C., & James, L. R. (2006). Organizational culture and climate: Implications for services and interventions research. Clinical Psychology Science and Practice, 13, 72–89.
Ianovski, L. (2009). Should recovery practices within mental health services be monitored? If so, how can organizational recovery orientation be measured? A qualitative inquiry. Masters Thesis, Auckland University of Technology.
McCann, T. V., Clark, E. L., Baird, J., & Lu, S. (2008). Mental health clinician’s attitudes about consumer and consumer consultant participation in Australia: A cross-sectional survey design. Nursing and Health Science, 10, 78–84.
McVanel-Viney, S., Younger, J., Doyle, W., & Kirkpatrick, H. (2006). Implementing program-wide awareness about recovery in a large mental health and addictions program. Psychiatric Rehabilitation Journal, 30, 141–144.
Onken, S. J., Craig, C. M., Ridgeway, P., Ralph, R. O., & Cook, J. A. (2007). An analysis of the definitions and elements of recovery: A review of the literature. Psychiatric Rehavilitation Journal, 31(1), 9–22.
Proctor, E. K., Landsverk, J., Aarons, G., Chambers, D., Glisson, C., & Mittman, B. (2009). Implementation research in mental health services: An emerging science with conceptual, methodological, and training challenges. Administration and Policy In Mental Health, 36, 24–34.
Salyers, M. P., Godfrey, J. L., McGuire, A. B., Gearhart, T., Rollins, A. L., & Boyle, C. (2009). Implementing the illness management and recovery program for consumers with severe mental illness. Psychiatric Services, 60(4), 483–490.
Soffe, J. (2004). A survey regarding clinical psychologists views regarding service user involvement in mental health services. Journal of Mental Health, 13, 583–592.
Tsai, J., Salyers, M. P., & McGuire, A. B. (2011). A cross-sectional study of recovery training and staff attitudes in four community mental health centers. Psychiatric Rehabilitation Journal, 34, 186–193.
Whitley, R., Gingerich, S., Lutz, W. J., & Meuser, K. T. (2009). Implementing the illness management and recovery program in community mental health settings: Facilitators and barriers. Psychiatric Services, 60(2), 202–209.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Clossey, L., Rheinheimer, D. Exploring the Effect of Organizational Culture on Consumer Perceptions of Agency Support for Mental Health Recovery. Community Ment Health J 50, 427–434 (2014). https://doi.org/10.1007/s10597-013-9681-8
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10597-013-9681-8