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Cavicchio, F. J. Pittermann, A. Pittermann, and W. Minker, Handling emotions in human–computer dialogues. Lang Resources & Evaluation 45, 243–247 (2011). https://doi.org/10.1007/s10579-010-9127-7
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DOI: https://doi.org/10.1007/s10579-010-9127-7