This study examines the dimensional consequences of (a) having positive prior corporate associations and (b) negative prior corporate associations in times of product-harm crisis by applying two dimensions of corporate associations (corporate ability vs. corporate social responsibility). The findings indicate that the disadvantages of having negative prior corporate ability (CA) associations are bigger than having negative corporate social responsibility (CSR) associations in times of product-harm crisis, whereas the advantages of having positive prior CSR associations are bigger than having positive CA associations. This study also provides directions for how to manage reputational strengths and weaknesses prior to a crisis as part of reputation and crisis management.
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For each crisis type, the study included the conditions of (1) PCA, (2) PCSR, (3) NCA, (4) NCSR, (5) PCA + NCSR combination, (6) NCA + PCSR combination, and (7) control (no CA/CSR).
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Kim, S. What’s Worse in Times of Product-Harm Crisis? Negative Corporate Ability or Negative CSR Reputation?. J Bus Ethics 123, 157–170 (2014). https://doi.org/10.1007/s10551-013-1808-x
- Corporate social responsibility associations
- Corporate ability associations
- Crisis management
- Corporate reputation management