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The Influence of Retail Management’s Use of Social Power on Corporate Ethical Values, Employee Commitment, and Performance

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Abstract

Recent cases in retailing reflect that ethics have a major impact on brands and performance, in turn, demonstrating that brand owners, employees, and consumers focus on ethical values. In this study, we analyze how various sources of social power affect corporate ethical values, retailer’s commitment to the retail organization, and ultimately sales and service quality. Multi-source data based on a sample of 225 retailers indicated a strong link between power, ethics, and commitment and that these affected output performance.

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  1. Department of Marketing, BI Norwegian School of Management, Oslo, Norway

    Harald Biong, Arne Nygaard & Ragnhild Silkoset

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  1. Harald Biong
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Biong, H., Nygaard, A. & Silkoset, R. The Influence of Retail Management’s Use of Social Power on Corporate Ethical Values, Employee Commitment, and Performance. J Bus Ethics 97, 341–363 (2010). https://doi.org/10.1007/s10551-010-0523-0

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