Abstract
eGovernment is seen as having a key part to play in the modernisation of public services, widening participation and reducing social exclusion. However, active and effective engagement is a prerequisite for success if these aims are to be achieved. This paper draws on data from a study conducted in North Cornwall in order to examine the key issue of engagement.
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Phippen, A., Lacohée, H. eGovernment — issues in citizen engagement. BT Technol J 24, 205–208 (2006). https://doi.org/10.1007/s10550-006-0061-6
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DOI: https://doi.org/10.1007/s10550-006-0061-6