Staff Turnover in Assertive Community Treatment (Act) Teams: The Role of Team Climate

  • Xi Zhu
  • Douglas R. Wholey
  • Cindy Cain
  • Nabil Natafgi
Original Article

Abstract

Staff turnover in Assertive Community Treatment (ACT) teams can result in interrupted services and diminished support for clients. This paper examines the effect of team climate, defined as team members’ shared perceptions of their work environment, on turnover and individual outcomes that mediate the climate-turnover relationship. We focus on two climate dimensions: safety and quality climate and constructive conflict climate. Using survey data collected from 26 ACT teams, our analyses highlight the importance of safety and quality climate in reducing turnover, and job satisfaction as the main mediator linking team climate to turnover. The findings offer practical implications for team management.

Keywords

Assertive community treatment Staff turnover Team climate Job satisfaction Burnout 

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Copyright information

© Springer Science+Business Media New York 2016

Authors and Affiliations

  • Xi Zhu
    • 1
  • Douglas R. Wholey
    • 2
  • Cindy Cain
    • 3
  • Nabil Natafgi
    • 4
  1. 1.Department of Health Management and Policy, College of Public HealthUniversity of IowaIowa CityUSA
  2. 2.Division of Health Policy and Management, School of Public HealthUniversity of MinnesotaMinneapolisUSA
  3. 3.Department of Health Policy and Management, Fielding School of Public HealthUniversity of California Los AngelesLos AngelesUSA
  4. 4.Department of Health Management and Policy, College of Public HealthUniversity of IowaIowa CityUSA

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