Abstract
The impact of organizational and individual factors on outcomes of care were assessed for 424 adult consumers with chronic mental illness who were receiving services from one of 14 Community Mental Health Organizations (CMHOs) in Colorado over a 30-month period, as part of a larger statewide evaluation of the impact of Medicaid capitation on mental health services. Data on organizational culture and climate were aggregated from surveys of staff and administrators conducted within CMHOs over a two-year period corresponding to the collection of consumer outcome and service utilization data. Growth curve analyses were conducted on consumer perceptions of physical and mental health, and on quality of life (QOL). Analyses indicated a significant cross-level effect of organizational culture and climate on improvements in consumer perceptions of physical and mental health, but not on a “quasi-objective” index of QOL. Individual characteristics, such as age, diagnosis, gender, and ethnicity, were significant predictors of outcomes. Being older, female, an ethnic minority, and having a diagnosis of schizophrenia all predicted poorer outcomes among consumers. These findings are discussed in terms of their implications for policy and future research.
Similar content being viewed by others
References
Ashkanasy, N. M., Wilderom, C. P. M., & Peterson, M. F. (2000). Introduction. In N. M. Ashkanasy, C. P. M. Wilderom, & M. F. Peterson (Eds.), Handbook of organizational culture and climate (pp. 1–18).Thousand Oaks, CA: Sage.
Bloom, J. R., Hu, T. W., Cuffel, B., Wallace, N., Hausman, J. W., & Scheffler, R. (1998). Mental health costs and outcomes under alternative capitation systems in Colorado: Early results. Journal of Mental Health Policy and Economics, 11(1), 3–13.
Bloom, J. R., Hu, T. W., Wallace, N., Cuffel, B., Hausman, J. W., Sheu, M. L., & Scheffler, R. (2002). Mental health costs and access under alternative capitation systems in Colorado. Health Services Research, 37, 315–340.
Carrington, C. H. (2006). Clinical depression in African American women: diagnoses, treatment, and research. Journal of Clinical Psychology, 62(7), 779–791.
Chow, J. C. C., Jaffee, K., & Snowden, L. (2003). Racial/ethnic disparities in the use of mental health services in poverty areas. American Journal of Public Health, 93(5), 792–797.
Cooke, R. A., & Rousseau, D. M. (1988). Behavioral norms and expectations: A quantitative approach to the assessment of organizational culture. Group and Organization Studies, 13, 245–273.
Cuffel, B., Bloom, J. R., Wallace, N. T., Hausman, J., & Hu, T. W. (2002). Two year outcomes of fee–for-service and capitated Medicaid programs for the severely mentally ill. Health Services Research, 37, 341–359
Denison, D. R. (1996). What is the difference between organizational culture and organizational climate? A native’s point of view on a decade of paradigm wars. Academy of Management Review, 21(3), 619–654.
Glisson, C. (2002). The organizational context of children’s mental health services. Clinical Child and Family Psychology Review, 5, 233–253.
Glisson, C., & James, L. R. (2002). The cross-level effects of culture and climate in human service teams. Journal of Organizational Behavior, 23, 767–794.
Glisson, C. (2000). Organizational climate and culture. In R. Patti (Ed.) The handbook of social welfare administration (pp. 195–218), Thousand Oaks, CA.: Sage.
Glisson, C. (1992). Structure and technology in human service organizations. In Y. Hasenfeld (Ed.) Human services as complex organizations (pp. 184–202). Beverly Hills: Sage.
Glisson, C., & Hemmelgarn, A. (1998). The effects of organizational climate and interorganizational coordination on the quality and outcomes of children’s service systems. Child Abuse and Neglect, 22(5), 401–421.
Harris, K. M., Edlund, M. J., & Larson, S. (2005). Racial and ethnic differences in the mental health problems and use of mental health care. Medical Care, 43(8), 775–784.
Hoagwood, K., Jensen, P. S., Petti, T, & Burns, B. J. (1996). Outcomes of mental health care for children and adolescents: A comprehensive conceptual model. Journal of the American Academy of Child & Adolescent Psychiatry, 35(8), 1055–1063.
Hohmann, A.A. (1999). A contextual model for clinical mental health effectiveness research. Mental Health Services Research, 1, 83–91.
Hohmann, A. A., & Shear, M. K. (2002). Community-based intervention research: Coping with the “noise” of real life in study design. American Journal of Psychiatry, 159, 201–207
James, L.A., & Jones, A.P. (1974). Organizational climate: A review of theory and research. Psychological Bulletin, 81, 1096–1112
Jencks, C. (1995). The homeless. Cambridge, MA: Harvard University Press.
Joyce, W.F., & Slocum, J.W. (1982). Correlates of climate discrepancy. Human Relations, 35, 951–972.
Joyce, W. F., & Slocum, J. W. (1990). Strategic context and organizational climate. In B. Schneider (Ed.), Organizational Climate and Culture (pp. 130–150), San Francisco: Jossey-Bass.
Kreft I., DeLeeuw, J. (1998). Introducing multilevel modeling. Thousand Oaks, CA: Sage.
Kopelman, R.E, Brief, A.P., & Guzzo, R.A. (1990). The role of culture and climate in productivity. In B. Schneider (Ed.), Organizational climate and culture. (pp. 282–318). San Francisco: Jossey-Bass.
Kunen, S., Niederhauser, R., Smith, P. O., Morris, J. A., & Marx, B. D. (2005). Race disparities in psychiatric rates in emergency departments. Journal of Consulting and Clinical Psychology, 73(1), 116–126.
Larson, E. W., & Fukami, C. V. (1984). Relationships between worker behavior and commitment to the organization and union. Academy of Management Proceedings, 34, 222–226.
Lehman, A. F. (1988). A Quality of Life Interview for the chronically mentally ill. Evaluation and Program Planning, 11(1), 51–62.
Lewin, K. (1951). Field theory in social psychology. New York: Harper.
Lewin, K. Lippitt, R., & White, R. K. (1939). Patterns of aggressive behavior in experimentally created ‘social climates’. Journal of Social Psychology, 10, 271–299.
Luhrmann, T. M. (2000). Of two minds: The growing disorder in American psychiatry. New York: Alfred A. Knopf.
Mathieu, J. E., & Zajac, D. M.(1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108(2), 171–194.
McNeely, R. L. (1992). Job satisfaction in the public social services: Perspectives on structure, situational factors, gender, and ethnicity. In Y. Hasenfeld (Ed.), Human services as complex organizations (pp. 224–256). Newbury Park, CA: Sage.
Mechanic, D. (1999). Mental health and social policy: The emergence of managed care. Boston: Allyn & Bacon.
Morris, A., & Bloom, J. R. (2002). Contextual factors affecting job satisfaction and organizational commitment in Community Mental Health Centers undergoing system changes in the financing of services. Mental Health Services Research, 4, 71–83.
Osborne, D., & Gaebler, T.A. (1992). Reinventing government. Reading, MA: Addison-Wesley.
Ostroff, C. (1992). The relationship between satisfaction, attitudes, and performance: An organizational level of analysis. Journal of Applied Psychology, 77(6), 963–974.
Ostroff, C, .Kinicki, A. J., & Tamkins, M. M. (2003). Organizational culture and climate. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski, (Eds.), Handbook of Psychology (pp.565–593). New York: Wiley.
Petty, M. M., McGee, G. W., & Cavender, J. W. (1984). A meta-analysis of the relationships between individual job satisfaction and individual performance. Academy of Management Review, 9, 712–721.
Raudenbush, S. W., & Bryk, A. S. (2002). Hierarchical linear models: applications and data analysis methods (2nd Ed). Thousand Oaks, CA: Sage.
Rousseau, D. M. (1990). Normative beliefs in fundraising organizations: Linking culture to organizational performance and individual responses. Group and Organization Studies, 15(4), 448–460.
Schoenwald, S. K., Hoagwood, K. (2001). Effectiveness and dissemination research: Their mutual roles in improving mental health services for children and adolescents. Emotional and Behavioral Disorders in Youth, 2, 3–4, 18–20.
Schorr, L. B. (1997). Common purpose. New York: Doubleday.
Schneider, B. (1990). The climate for service: An application of the climate construct. In B. Schneider (Ed.), Organizational climate and culture, (pp. 383–412). San Francisco: Jossey-Bass.
Shortell, S. M., O’Brien, J. L., Carman, J. L., Foster, R. W., Hughes, E. F. X., Boerstler, H., & O’Connor, E. J. (1995). Assessing the impact of continuous quality improvement/total quality management: Concept versus implementation. Health Services Research, 30(2), 377–401.
Shortell, S. M., Zimmerman, J. E., Rousseau, D. M., Gillies, R. R., Wagner, D. P., Draper, E. A., Knaus, W. A., & Duffy, J. (1994). The performance of intensive care units: Does good management make a difference? Medical Care, 32(5), 508–525.
Snowden, L. R. (2005). Racial, cultural and ethnic disparities in health and mental health: toward theory and research at community levels. American Journal of Community Psychology, 35(1–2), 1–8.
Southam-Geow, M. A. (2004). Some reasons that mental health treatments are not technologies: Toward treatment development and adaptation outside labs. Clinical Psychology: Science and Practice, 11, 186–189.
Tabachnik B. G., & Fidell, L. S. (2001). Using multivariate statistics (4th ed.) Allyn & Bacon, Needham Heights, MA
Ware J. E., Kosinski M., & Keller, S. D. (1995) SF-36 Physical and mental summary scores: A user’s manual. Boston, MA: The Health Institute, New England Medical Center
Acknowledgements
This research was supported by a grant from NIMH to Joan R. Bloom (R01#MH54136), and a NIMH Re-entry Supplement for Anne Morris to the Center for Mental Health Services at the University of California, Berkeley (P50 MH43694-10, Principal Investigator, Lonnie Snowden).
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Morris, A., Bloom, J.R. & Kang, S. Organizational and Individual Factors Affecting Consumer Outcomes of Care in Mental Health Services. Adm Policy Ment Health 34, 243–253 (2007). https://doi.org/10.1007/s10488-006-0104-9
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10488-006-0104-9