Abstract
Product warranty is an important part of new product marketing and sales. Offering warranty implies additional costs in the form of warranty servicing cost. Product reliability has a serious impact on the warranty servicing cost. As such, effective management of product reliability must take into account the link between warranty and reliability. This paper deals with this topic and develops a framework needed for effective management of product reliability. It reviews the relevant literature and defines topics for future research.
Similar content being viewed by others
References
Betz, F. (1994). Strategic Technology Management. McGraw Hill, New York.
Blischke, W. R. and D.N.P. Murthy. (1991). ‘Product warranty management—I. A taxonomy for warranty policies.’ European J. Operational Research 62, 27–148
Blischke, W. R. and D.N.P. Murthy. (1994). ‘Warranty Cost Analysis.’ Marcel Dekker, Inc., New York
Blischke, W. R. and D.N.P. Murthy. (1996). ‘Product Warranty Handbook.’ Marcel Dekker, Inc., New York.
Blischke, W.R., and D.N.P. Murthy. (2000). ‘Reliability: Modelling, Prediction and Optimization.’ Wiley, New York
Blischke, W. R., and S. Vij. (1996). ‘Quality and warranty: Sensitivity of warranty cost models to distributional assumptions’, in Subir G., William R. Schucany and William B. S., (eds) Statistics for Quality: Dedicated to Don Owen, Marcel Dekker, Inc., New York
Betz, F. (1994). ‘Strategic Technology Management.’ McGraw Hill, New York
Brennan, J. R. (1994). ‘Warranties: Planning, Analysis and Implementation.’ McGraw-Hill, Inc., NY
Djamaludin, I., D.N.P. Murthy, and W.R. Blischke. (1996). ‘Bibliography on warranties.’ Chapter 33 in Blischke, W. R., and Murthy, D.N.P. (eds) Editors, Product Warranty Handbook, Marcel Dekker, Inc., New York
Chen, J., N.J. Lynn, and N.D. Singpurwalla. (1996). ‘Forecasting warranty claims.’ Chapter 31 in Blischke, W. R., and Murthy, D.N.P. (eds) Product Warranty Handbook, Marcel Dekker, Inc., New York
Guin, L. (1984). ‘Cumulative Warranties: Conceptualization and Analysis.’ Doctoral Dissertation, University of Southern California, Los Angeles, CA
Hussain, A.Z.M.O. (1997). ‘Warranty and Product Reliability.’ Unpublished PhD Thesis, The University of Queensland, Australia
Jack, N. and Murthy, D.N.P. (1999). ‘Servicing strategies for items sold with warranty.’ Journal of Operational Research, 52, 1284–1288
Kalbfleisch, J.D. and Lawless, J.F. (1988). ‘Estimation of reliability in field performance studies (with discussion).’ Technometrics, 30, 365–38
Kalbfliesch, J. D. and J. F. Lawless. (1996). ‘Statistical analysis of warranty claims data.’ Chapter 9 in Blischke, W. R. and Murthy, D.N.P. (eds), Product Warranty Handbook, Marcel Dekker, Inc., New York
Lawless, J.F. (1998). ‘Statistical analysis of product warranty data.’ Int. Stat. Rev., 66, 41–60
Lyons, K. (2002). ‘Warranty Management System’, Masters Thesis, The University of Queensland
Mahajan, V., and Wind, Y. (1986). ‘Innovation Diffusion Models of New Product Acceptance.’ Ballinger Pub. Co., Cambridge, Mass
McGuire, E.P. (1980). Industrial Product Warranties: Policies and Practices. The Conference Board, Inc., New York.
Murthy, D.N.P., and Chatophadaya, G. (1999). ‘Warranties for second-hand products.’ Proceedings of the FAIM Conference held in Tilburg, Netherlands, June 1999
Murthy, D.N.P., and W.R. Blischke. (1998). ‘Strategic Warranty Management—A life cycle approach.’ IEEE Trans. on Eng. Man., 47, 40–54
Murthy, D.N.P. and Djamaludin, I. (2002). ‘Product warranty—A review.’ International Journal of Production Economics, 79, 231–260.
Murthy, D.N.P., Rausand, M. and Solem, O. (1999). ‘Product Warranties.’ Report Number NTNU 98021, Department of Production and Quality Engineering, Norwegian University of Science and Technology, Trondheim, Norway
Robinson, J.A. and McDonald, G.C. (1991). ‘Issues relating to field reliability and warranty data.’ Data Quality Control: Theory and Pragmatics, Marcel Dekker, New York
Sahin, I., and H. Polatoglu. (1998). ‘ Quality, Warranty and Preventive Maintenance.’ Kluwer Academic Publishers, Boston.
Singpurwalla, N. D. (1991). ‘Inference under planned maintenance, warranties, and other retrospective data.’ J. Statistical Planning and Inference, 29, 171–185.
Zaino, N. A., Jr., and T.M. Berke. (1994). ‘Some renewal theory results with application to fleet warranties.’ Naval Research Log. Quart. 41, 465–482.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Murthy, D.N.P. Product warranty and reliability. Ann Oper Res 143, 133–146 (2006). https://doi.org/10.1007/s10479-006-7377-y
Issue Date:
DOI: https://doi.org/10.1007/s10479-006-7377-y