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Multicriteria Modelling of Repair Contract Based on Utility and ELECTRE I Method with Dependability and Service Quality Criteria

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A DM faces a choice among several alternatives of repair contract for a system. Each alternative of a repair contract implies specific results regarding the following characteristics or criteria: response time, quality service, dependability and related cost. This problem has been analysed through a multicriteria decision model. The model is based on the ELECTRE method combined with utility functions. Main theoretical aspects and practical implications are presented, including a numerical application.

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Correspondence to Adiel Teixeira Almeida.

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Almeida, A.T. Multicriteria Modelling of Repair Contract Based on Utility and ELECTRE I Method with Dependability and Service Quality Criteria. Ann Oper Res 138, 113–126 (2005).

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