Annals of Operations Research

, Volume 138, Issue 1, pp 113–126 | Cite as

Multicriteria Modelling of Repair Contract Based on Utility and ELECTRE I Method with Dependability and Service Quality Criteria

Article

Abstract

A DM faces a choice among several alternatives of repair contract for a system. Each alternative of a repair contract implies specific results regarding the following characteristics or criteria: response time, quality service, dependability and related cost. This problem has been analysed through a multicriteria decision model. The model is based on the ELECTRE method combined with utility functions. Main theoretical aspects and practical implications are presented, including a numerical application.

Keywords

repair contract multicriteria decision making decision analysis utility theory ELECTRE method 

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Copyright information

© Springer Science + Business Media, Inc. 2005

Authors and Affiliations

  1. 1.Federal University of PernambucoRecife—PEBrazil

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