Skip to main content
Log in

Toward an Evidence-Based System for Innovation Support for Implementing Innovations with Quality: Tools, Training, Technical Assistance, and Quality Assurance/Quality Improvement

  • Original Paper
  • Published:
American Journal of Community Psychology

An Erratum to this article was published on 19 June 2012

Abstract

An individual or organization that sets out to implement an innovation (e.g., a new technology, program, or policy) generally requires support. In the Interactive Systems Framework for Dissemination and Implementation, a Support System should work with Delivery Systems (national, state and/or local entities such as health and human service organizations, community-based organizations, schools) to enhance their capacity for quality implementation of innovations. The literature on the Support ystem has been under-researched and under-developed. This article begins to conceptualize theory, research, and action for an evidence-based system for innovation support (EBSIS). EBSIS describes key priorities for strengthening the science and practice of support. The major goal of EBSIS is to enhance the research and practice of support in order to build capacity in the Delivery System for implementing innovations with quality, and thereby, help the Delivery System achieve outcomes. EBSIS is guided by a logic model that includes four key support components: tools, training, technical assistance, and quality assurance/quality improvement. EBSIS uses the Getting To Outcomes approach to accountability to aid the identification and synthesis of concepts, tools, and evidence for support. We conclude with some discussion of the current status of EBSIS and possible next steps, including the development of collaborative researcher-practitioner-funder-consumer partnerships to accelerate accumulation of knowledge on the Support System.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Subscribe and save

Springer+ Basic
EUR 32.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or Ebook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1
Fig. 2

Similar content being viewed by others

Notes

  1. Division of Violence Prevention; Division of Reproductive Health.

  2. Getting To Outcomes and GTO are trademarks registered by the University of South Carolina and RAND Corp.

References

  • Alliger, G. M., Tannenbaum, S. I., Bennet, W., Traver, H., & Shotland, A. (1997). A meta-analysis of the relations among training criteria. Personnel Psychology, 50, 341–358.

    Article  Google Scholar 

  • Ammerman, R. T., Putnam, F. W., Margolis, P. A., & Van Ginkel, J. B. (2009). Quality improvement in child abuse prevention programs. In K. A. Dodge & D. L. Coleman (Eds.), Preventing child maltreatment: Community approaches (pp. 63–86). New York: The Guilford Press.

    Google Scholar 

  • Anjard, R. P. (1995). SPC chart selection process. Microelectronics and Reliability, 35(11), 1445–1447.

    Article  Google Scholar 

  • Ayusawa, M., Sonobe, T., Uemura, S., Ogawa, S., Nakamura, Y., Kiyosawa, N., et al. (2005). Revision of diagnostic guidelines for Kawasaki disease. Pediatrics International, 47(2), 232–234.

    Article  PubMed  Google Scholar 

  • Bartholomew, N. G., Joe, G. W., Rowan-Szal, G. A., & Simpson, D. D. (2007). Counselor assessments of training and adoption barriers. Journal of Substance Abuse Treatment, 33, 193–199.

    Article  PubMed  Google Scholar 

  • Beard, G. (2008). Improving clinical interventions through successful outreach using Six Sigma quality improvement. Journal of Healthcare Quality, 30(1), 38–43.

    Article  Google Scholar 

  • Becker, D. R., Lynde, D., & Swanson, S. J. (2008). Strategies for state-wide implementation of supported employment: The Johnson & Johnson—Dartmouth Community Mental Health Program. Psychiatric Rehabilitation Journal, 31(4), 296–299.

    Article  PubMed  Google Scholar 

  • Bickman, L. (2008). A measurement feedback system (MFS) is necessary to improve mental health outcomes. Journal of the American Academy of Child and Adolescent Psychiatry, 47(10), 1114–1119.

    Article  PubMed  Google Scholar 

  • Blumenthal, B. (2003). Investing in capacity building: A guide to high-impact approaches. New York: The foundation Center.

    Google Scholar 

  • Bramley, P. (1991). Evaluating training effectiveness. New York, NY, and Maidenhead: McGraw-Hill Book.

  • Bramley, P., & Kitson, B. (1994). Evaluating training against business criteria. Journal of European Industrial Training, 18(1), 10–14.

    Article  Google Scholar 

  • Butterfoss, F. (2004). The coalition technical assistance and training framework: Helping community coalitions help themselves. Health Promotion Practice, 5(2), 118–126.

    Article  PubMed  Google Scholar 

  • Butterfoss, F. D. (2007). Coalitions and partnerships in community health. San Francisco, CA: Jossey-Bass.

    Google Scholar 

  • Cannon-Bowers, J. A., Salas, E., Tannenbaum, S. I., & Matthieu, J. E. (1995). Toward theoretically-based principles of trainee effectiveness: A model and initial empirical investigation. Military Psychology, 7, 141–164.

    Article  Google Scholar 

  • Carnevale, A. P., Gainer, L. E., & Meltzer, A. S. (1990). Work- place basics: The essential skills employers want. San Fran- cisco, CA: Jossey-Bass Publishers.

    Google Scholar 

  • Chinman, M., Young, A. S., Rowe, M., Forquer, S., Knight, E., & Miller, A. (2003). An instrument to assess competencies of providers treating severe mental illness. Mental Health Services Research, 5, 97–108.

    Article  PubMed  Google Scholar 

  • Chinman, M., Hannah, G., Wandersman, A., Ebener, P., Hunter, S. M., Imm, P., et al. (2005). Developing a community science research agenda for building community capacity for effective prevention interventions. American Journal of Community Psychology, 35(3–4), 143–157.

    Article  PubMed  Google Scholar 

  • Chinman, M., Hunter, S. B., Ebener, P., Paddock, S. M., Stillman, L., Imm, P., et al. (2008). The getting to outcomes demonstration and evaluation: An illustration of the prevention Support System. American Journal of Community Psychology, 41(3–4), 206–224.

    Article  PubMed  Google Scholar 

  • Clement, W. A., Wilson, S., & Bingham, B. J. (2002). A guide to creating your own patient-oriented website. Journal of the Royal Society of Medicine, 95(2), 64–67.

    Article  PubMed  Google Scholar 

  • Collins, C., Harshbarger, C., Sawyer, R., & Hamdallah, M. (2006). The diffusion of effective behavioral interventions project: Development, implementation, and lessons learned. AIDS Education and Prevention, 18 (Supplement A), 5–20.

  • Cowley, K., & Good, K. (2010). Using evaluation to refine and focus technical assistance. In S. Harsh, K. Bradley, K. Good, & J. Ross (Eds.), Capacity building technical assistance. Nashville, TN: Edvantia.

    Google Scholar 

  • DeMatteo, J. S., Dobbins, G. H., & Lundby, K. M. (1997). The effects of accountability on training effectiveness. Training Research Journal, 3, 39–57.

    Google Scholar 

  • Donabedian, A. (1996). The effectiveness of quality assurance. International Journal for Quality in Health Care, 8, 401–407.

    PubMed  Google Scholar 

  • Drucker, P. (2008). Classic Drucker: Essential wisdom of Peter Drucker. Boston, MA: Harvard Business Press.

    Google Scholar 

  • Duffy, J. L., Prince, M., Johnson, E. J., Alton, F. L., Flynn, S., Faye, M., et al. (2012). Enhancing teen pregnancy prevention in local communities. Capacity building using the interactive systems framework. American Journal of Community Psychology.

  • Durlak, J. A., & DuPre, E. P. (2008). Implementation matters: A review of research on the influence of implementation on program outcomes and the factors affecting implementation. American Journal of Community Psychology, 41, 327–350.

    Article  PubMed  Google Scholar 

  • Eysenbach, G., & Jadad, A. R. (2001). Evidence-based patient choice and consumer health informatics in the internet age. Journal of Medical Internet Research, 3(2), e19.

    Article  PubMed  Google Scholar 

  • Fagan, A. A., Hanson, K., Hawkins, J. D., & Arthur, M. W. (2008). Bridging science to practice: Achieving prevention program implementation fidelity in the community youth development study. American Journal of Community Psychology, 41, 235–249.

    Article  PubMed  Google Scholar 

  • Fawcett, S. B., Paine Andrews, A., Francisco, V. T., Schultz, J. A., Richter, K. P., Lewis, R. K., et al. (1995). Using empowerment theory in collaborative partnerships for community health and development. American Journal of Community Psychology, 23(5), 677–697.

    Article  PubMed  Google Scholar 

  • Feinberg, M. E., Greenberg, M. T., & Osgood, D. W. (2004). Readiness, functioning, and perceived effectiveness in community prevention coalitions: A study of Communities That Care. American Journal of Community Psychology, 33, 163–176.

    Article  PubMed  Google Scholar 

  • Feinberg, M. E., Ridenour, T. A., & Greenberg, M. T. (2008). The longitudinal effect of technical assistance dosage on the functioning of Communities That Care prevention boards in Pennsylvania. The Journal of Primary Prevention, 29(2), 145–165.

    Article  PubMed  Google Scholar 

  • Fixsen, D. L., Blase, K. A., Naoom, S. F., & Wallace, F. (2009). Core implementation components. Research on Social Work Practice, 19(5), 531–540.

    Article  Google Scholar 

  • Flaspohler, P., Duffy, J., Wandersman, A., Stillman, L., & Maras, M. A. (2008). Unpacking prevention capacity: An intersection of research-to-practice models and community-centered models. American Journal of Community Psychology, 41(3–4), 182–196.

    Article  PubMed  Google Scholar 

  • Florin, P., Mitchell, R., & Stevenson, J. (1993). Identifying training and technical assistance needs in community coalitions: A developmental approach. Health Education Research: Theory and Practice, 8(30), 417–432.

    Google Scholar 

  • Furman, C., & Caplan, R. (2007). Applying the Toyota production system: Using a patient safety alert system to reduce error. Joint Commission on Quality & Patient Safety, 33(7), 376–386.

    Google Scholar 

  • Gawande, A. (2009). The checklist manifesto: How to get things right. New York: Metropolitan books.

    Google Scholar 

  • Gibbs, D., Napp, D., Jolly, D., Westover, B., & Uhl, G. (2002). Increasing evaluation capacity within community-based HIV prevention programs. Evaluation and Program Planning, 25, 261–269.

    Article  Google Scholar 

  • Grimshaw, J. M., & Russell, I. T. (1993). Effects of clinical guidelines on medical practice: A systematic review of rigorous evaluations. The Lancet, 342(8883), 1317–1322.

    Article  Google Scholar 

  • Groi, R., Daihuijsen, J., Thomas, S., In’tVeld, C., Rutten, G., & Mokkink, H. (1998). Attributes of clinical guidelines that influence use of guidelines in general practice: Observational study. British Medical Journal, 317, 858–861.

    Google Scholar 

  • Grol, R., Baker, R., Roberts, R., & Booth, B. (1997). Systems for quality improvement in general practice. European Journal of General Practice, 3, 65–68.

    Article  Google Scholar 

  • Haag, S., Cummings, M., McCubbrey, D., Pinsonneault, A., & Donovan, R. (2006). Management information systems for the information age (3rd Canadian ed.). Canada: McGraw Hill Ryerson.

    Google Scholar 

  • Hall, G. E., & Hord, S. M. (2006). Implementing change: Patterns, principles and potholes (2nd ed.). Boston, MA: Allyn and Bacon.

    Google Scholar 

  • Harvey, G., & Kitson, A. (1996). Achieving improvement through quality: An evaluation of key factors in the implementation process. Journal of Advanced Nursing, 24(1), 185–195.

    Article  PubMed  Google Scholar 

  • Hiruma, F., & Kaiho, H. (1991). Optimal design for a presentation of action-sequences in a user manual. Japanese Journal of Educational Psychology, 39(4), 461–466.

    Google Scholar 

  • Ho, T., & Antunes, P. (1999). Developing a tool to assist electronic facilitation of decision-making groups. String Processing and Information Retrieval Symposium, 10, 243–252.

    Google Scholar 

  • Joyce, B., & Showers, B. (2002). Student achievement through staff development. Alexandria, VA: Association for Supervision and Curriculum Development.

    Google Scholar 

  • Kahn, B. K., Strong, D. M., & Wang, R. Y. (2002). Information quality benchmarks: Product and service performance. Communications of the ACM, 45, 184–192.

    Article  Google Scholar 

  • Keener, D. C. (2007). Toward a science of capacity building: An examination of technical assistance following a training program for prevention professionals. Unpublished doctoral dissertation, University of South Carolina, Columbia, SC, USA.

  • Kegeles, S. M., Rebchook, G. M., & Tebbetts, S. (2005). Challenges and facilitators to building program evaluation capacity among community-based organizations. AIDS Education and Prevention, 17(4), 284–299.

    Article  PubMed  Google Scholar 

  • Kelly, J. A., Somlai, A. M., DiFranceisco, W. J., Otto-Salaj, L. L., McAuliffe, T. L., Hackl, K. L., et al. (2000). Bridging the gap between the science and service of HIV prevention: Transferring effective research-based HIV prevention interventions to community AIDS service providers. American Journal of Public Health, 90(7), 1082–1088.

    Article  PubMed  Google Scholar 

  • King, D. L., Ben-Tovim, D. I., & Bassham, J. (2006). Redesigning emergency department patient flows: Application of lean thinking to health care. Emergency Medicine Australasia, 18(4), 391–397.

    Article  PubMed  Google Scholar 

  • Kirkpatrick, D. L. (1959). Techniques for evaluating training programs. Journal of American Society of Training Directors’, 13(3), 21–26.

    Google Scholar 

  • Kitchenham, B., Pickard, L., & Pfleeger, S. L. (1995). Case studies for method and tool evaluation. IEE Software, 12(4), 52–62.

    Article  Google Scholar 

  • Knatterud, G. L., Rockhold, F. W., George, S. L., Barton, F. B., Davis, C. E., Fairweather, W. R., et al. (1998). Guidelines for quality assurance in multicenter trials: A position paper. Controlled Clinical Trials, 19(5), 477–493.

    Article  PubMed  Google Scholar 

  • Knowles, M. S. (1970). The modern practice of adult education: Andrology versus pedagogy. New York: New York Association Press.

    Google Scholar 

  • Kraemer, H. C., Measelle, J. R., Ablow, J. C., Essex, M. J., Boyce, T., & Kupfer, D. J. (2003). A new approach to integrating data from multiple informants in psychiatric assessment and research: Mixing and matching contexts and perspectives. Journal of Psychiatry, 160, 1566–1577.

    Google Scholar 

  • Lammers, J. C., Cretin, S., Gilman, S., & Calingo, E. (1996). Total quality management in hospitals: The contributions of commitment, quality councils, teams, budgets, and training to perceived improvement at Veterans Health Administration Hospitals. Medical Care, 34(5), 463–478.

    Article  PubMed  Google Scholar 

  • Lee, Y. W., Strong, D. M., Kahn, B., & Wang, R. Y. (2002). AIMQ: A methodology for information quality assessment. Information & Management, 40, 133–146.

    Article  Google Scholar 

  • Letts, C. W., Ryan, W. P., & Grossman, A. (1999). High performance nonprofit organizations: Managing upstream for greater impact. New York, NY: Wiley.

    Google Scholar 

  • Lewis, K., Lesesne C. A., Zahniser, S. C., Wilson, M. M., Desiderio, G., Wandersman, A. & Green, D. C. (2012). Developing a prevention synthesis and translation system to promote science based approaches to teen pregnancy, HIV and STI Prevention. American Journal of Community Psychology. doi:10.1007/s10464-012-9510-1.

  • Lovelle, J. (2001). Mapping the value stream. IIE Solutions, 33(2), 26–33.

    Google Scholar 

  • Mahapatra, R., & Lai, V. (2005). Evaluating end-user training programs. Communications of the Association for Computing Machinery, 48(1), 67–70.

    Article  Google Scholar 

  • Marguerite Casey Foundation. (2007). The Marguerite Casey Foundation organizational capacity assessment tool. From http://www.caseygrants.org. Retrieved December 21, 2010.

  • McConnon, A., Kirk, S. L., Cockroft, J. E., Harvey, E. L., Greenwood, D. C., Thomas, J. D., et al. (2007). The internet for weight control in an obese sample: Results of a randomized controlled trial. BMC Health Services Research, 7, 206–215.

    Article  PubMed  Google Scholar 

  • McGehee, W., & Thayer, P. W. (1961). Training in business and industry. New York: Wiley.

    Google Scholar 

  • McLaughlin, T. J., Soumerai, S. B., Wilson, D. J., et al. (1996). Adherence to national guideline for drug treatment of suspected acute myocardial infarction: Evidence for under treatment in women and the elderly. Archives of Internal Medicine, 156, 799–805.

    Article  PubMed  Google Scholar 

  • Meyers, D. C., Katz, J., Chien, V., Wandersman, A., Scaccia, J., & Wright, A. (2012). Practical implementation science: Developing and piloting the quality implementation tool. American Journal of Community Psychology.

  • Mihalic, S. F., & Irwin, K. (2003). Blueprints for violence prevention: From research to real world settings—factors influencing the successful replication of model programs. Youth Violence and Juvenile Justice, 1, 307–329.

    Article  Google Scholar 

  • Mitchell, R. E., Florin, P., & Stevenson, J. F. (2002). Supporting community-based prevention and health promotion initiatives: Developing effective technical assistance systems. Health Education & Behavior, 29(5), 620–639.

    Article  Google Scholar 

  • Mitchell, R., Stone-Wiggins, B., Stevenson, J. F., & Florin, P. (2004). Cultivating capacity: Outcomes of a statewide Support System for prevention coalitions. Journal of Prevention and Intervention in the Community, 27, 67–87.

    Article  Google Scholar 

  • Mizzaro, S. (2003). Quality control in scholarly publishing: A new proposal. Journal of American Society for Information Science & Technology, 54(11), 989–1005.

    Article  Google Scholar 

  • Mumtaz, S. (2000). Factors affecting teachers’ use of information and communication technology: A review of the literature. Journal of Information Technology for Teacher Education, 9(3), 319–342.

    Article  Google Scholar 

  • Nemec, P. B., Forbess, R., Cohen, M. R., Farkas, M. D., Rogers, E. S., & Anthony, W. (1991). Effectiveness of technical assistance in the development of psychiatric rehabilitation programs. Journal of Mental Health Administration, 18(1), 1–11.

    Article  PubMed  Google Scholar 

  • Noe, R. A. (2010). Employee training and development (5th ed.). Boston, MA: Irwin/McGraw-Hill.

    Google Scholar 

  • O’Donnell, L., Scattergood, P., Alder, M., San Doval, A., & Al, E. (2000). The role of technical assistance in the replication of effective HIV interventions. AIDS Education and Prevention, 12 (Suppl. A), 99–111.

  • Parnas, D. L., & Lawford, M. (2003). The role of inspection in software quality assurance. IKEE Transaction on Software Engineering, 29(8), 674–676.

    Article  Google Scholar 

  • Powell, A. E., Rushmer, R. K., & Davies, H. T. O. (2009). A systematic narrative review of quality improvement models in health care. Scotland: NHS Quality Improvement.

    Google Scholar 

  • Quinby, R. K., Hanson, K., Brooke-Weiss, B., Arthur, M. W., Hawkins, J. D., & Fagan, A. (2008). Installing the communities that care prevention system: Implementation progress and fidelity in a randomized controlled trial. Journal of Community Psychology, 36(3), 313–332.

    Article  Google Scholar 

  • Ray, M. L., Wilson, M. M., Wandersman, A., Meyers, D., & Katz, J. (2012). Using a training-of-trainers approach and proactive technical assistance to bring evidence-based programs to scale: An operationalization of the Interactive Systems Framework’s Support System. American Journal of Community Psychology.

  • Rowold, J. (2007). Individual influences on knowledge acquisition in a call center training context in Germany. International Journal of Training and Development, 11(1), 21–34.

    Article  Google Scholar 

  • Salyers, M. P., McKasson, M., Bond, G. R., & McGrew, J. H. (2007). The role of technical assistance centers in implementing evidence-based practices: Lessons learned. American Journal of Psychiatric Rehabilitation, 10, 85–101.

    Article  Google Scholar 

  • Salzer, M. S., & Bickman, L. (1997). Delivering effective children’s services in the community: Reconsidering the benefits of system interventions. Applied & Preventive Psychology, 6, 1–13.

    Article  Google Scholar 

  • Scaduto, A., Lindsay, D., & Chiaburu, D. S. (2008). Leader influences on training effectiveness: Motivation and outcome expectation process. International Journal of Training & Development, 12(3), 158–170.

    Article  Google Scholar 

  • Shojania, K. G., & Grimshaw, J. M. (2005). Evidence-based quality improvement: The state of the science. Health Affairs, 24, 138–150.

    Article  PubMed  Google Scholar 

  • Sieber, J. E. (2008). When academicians collaborate with community agencies in effectiveness research. Clinical Psychology: Science and Practice, 15(2), 137–143.

    Article  Google Scholar 

  • Silimperi, D. R., Franco, L. M., Van Zanten, T. V., & Macaulay, C. (2002). A framework for institutionalizing quality assurance. International Journal for Quality in Health Care, 14(Suppl 1), 67–73.

    Article  PubMed  Google Scholar 

  • Sobeck, J., & Agius, E. (2007). Organizational capacity building: Addressing a research and practice gap. Evaluation and Program Planning, 30, 237–246.

    Article  PubMed  Google Scholar 

  • Speroff, T., & O’Connnor, G. T. (2004). Study designs for PDSA quality improvement research. Quality Management in Health care, 13(1), 17–32.

    PubMed  Google Scholar 

  • Spoth, R., Claire, C., Greenberg, M., Redmont, C., & Shin, C. (2007). Toward dissemination of evidence-based family interventions: Maintenance of community-based recruitment results and associated factors. Journal of Family Psychology, 21(2), 137–146.

    Article  PubMed  Google Scholar 

  • Squires, D., & Preece, J. (1996). Usability and learning: Evaluating the potential of educational software. Computers Education, 27(1), 15–22.

    Article  Google Scholar 

  • Stevenson, J. F., Florin, P., Mills, D. S., & Andrade, M. (2002). Building evaluation capacity in human service organizations: A case study. Evaluation and Program Planning, 25(3), 233–243.

    Article  Google Scholar 

  • Stvilia, B., Twidale, M. B., Smith, L. C., Gasser, L. (2005). Assessing information quality of a community-based encyclopedia.

  • Tai, W. (2006). Effects of training framing, general self-efficacy and training motivation on trainees’ training effectiveness. Personnel Review, 35(1), 51–65.

    Article  Google Scholar 

  • Thomas, L., Cullum, N., McColl, E., Rousseau, N., Soutter, J., & Steen, N. (2000). Guidelines in professions allied to medicine. Cochrane Database Systematic Review, 2, CD000349.

  • Trivedi, M. H., Kern, J. K., Marcee, A., Grannemann, B., Kleiber, B., Bettinger, T., et al. (2002). Development and implementation of computerized clinical guidelines: Barriers and solutions. Methods of Information in Medicine, 41, 435–442.

    PubMed  Google Scholar 

  • Varkey, P., Reller, M. K., & Resar, R. K. (2007). Basics of quality improvement in health care. Mayo Clinic Proceedings, 82(6), 735–739.

    PubMed  Google Scholar 

  • Wandersman, A., Duffy, J., Flaspohler, P., Noonan, R., Lubell, K., Stillman, S., et al. (2008b). Bridging the gap between prevention research and practice: The interactive systems framework for dissemination and implementation. American Journal of Community Psychology, 41(3–4), 171–181.

    Article  PubMed  Google Scholar 

  • Wandersman, A., Flaspohler, P., & Saul, J. (2008a). Illuminating the interactive systems framework for dissemination and implementation. Special issue of the American Journal of Community Psychology, 82, 6.

    Google Scholar 

  • Wandersman, A., Imm, P., Chinman, M., & Kaftarian, S. (2000). Getting to outcomes: A results-based approach to accountability. Evaluation and Program Planning, 23, 389–395.

    Article  Google Scholar 

  • Wesley, P. W., & Buysse, V. (1996). Supporting early childhood inclusion: Lessons learned through a statewide technical assistance project. Topics in Early Childhood Special Education, 16(4), 476–500.

    Article  Google Scholar 

  • Whiting, P., Rutjes, A. W., Reitsma, J. B., Bossuyt, P. M., & Kleijnen, J. (2003). The development of QUADAS: A tool for the quality assessment of studies of diagnostic accuracy included in systematic reviews. BMC Medical Research Methodology, 3(25), 1–13.

    Google Scholar 

  • Yasin, M. M., & Zimmer, T. W. (1996). The role of benchmarking in achieving continuous service quality. International Journal of Contemporary Hospitality Management, 7(4), 27–32.

    Article  Google Scholar 

  • Young, W. F., Montgomery, D., Nycum, C., Burns-Martin, L., & Buller, D. B. (2006). Web-based technical assistance and training to promote community tobacco control policy change. Health Promotion Practice, 7(1), 78–85.

    Article  PubMed  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Abraham Wandersman.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Wandersman, A., Chien, V.H. & Katz, J. Toward an Evidence-Based System for Innovation Support for Implementing Innovations with Quality: Tools, Training, Technical Assistance, and Quality Assurance/Quality Improvement. Am J Community Psychol 50, 445–459 (2012). https://doi.org/10.1007/s10464-012-9509-7

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10464-012-9509-7

Keywords

Navigation