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Documenting the accessibility of 100 US bank and finance websites

  • Brian Wentz
  • Dung Pham
  • Erin Feaser
  • Dylan Smith
  • James Smith
  • Allison Wilson
Long Paper

Abstract

Digital access to banking and financial systems is no longer merely a way to augment physical transactions or experiences. It is now the primary way that consumers interact with banking and financial services. As a result, it is essential and equitable that full digital access to these services be provided for people with disabilities. Building on a recently published survey that investigated the accessibility issues within banking and financial systems for blind users, this evaluation of 100 banking and financial websites in the USA provides a current analysis of the broader state of banking and finance website accessibility for people with disabilities. The results of our research not only document these current findings as an accessibility baseline for banking and finance websites but also reveal common problems and strategies that may benefit the banking and finance industries.

Keywords

Accessibility Accessible banking Accessible finance Disabilities 

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Copyright information

© Springer-Verlag GmbH Germany, part of Springer Nature 2018

Authors and Affiliations

  1. 1.John L. Grove College of BusinessShippensburg UniversityShippensburgUSA

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