Skip to main content
SpringerLink
Log in

Adaption of user experience questionnaires for different user groups

  • Long Paper
  • Published:
Universal Access in the Information Society Aims and scope Submit manuscript

Abstract

Products should guarantee a sufficiently high user experience for all intended user groups. A good user experience means not only that it is sufficient to allow users to work effectively and efficiently with a product, but also that non-task-related quality aspects need to be considered. To attain various levels of user experience thus requires an efficient method to access the subjective impressions of a larger number of users toward the product. The authors show that this can be done with little effort by using a user experience questionnaire. However, such questionnaires must be adapted to the language and even to the level of language understanding of the intended target groups. Using the example of the creation of a Portuguese language version and a special version for children, the paper illustrates how the quality of the resulting adapted questionnaire can be evaluated.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig. 5
Fig. 6
Fig. 7
Fig. 8
Fig. 9

Similar content being viewed by others

Explore related subjects

Discover the latest articles, news and stories from top researchers in related subjects.

References

  1. Caldwell, B., Cooper, M., Reid, L.G., Vanderheiden, G.: Web Content Accessibility Guidelines 2.0. W3C Working Draft 17.05.2007. http://www.w3.org/TR/WCAG20/ (2007)

  2. US Department of Justice: Section 508 of the Federal Rehabilitation Act. http://www.section508.gov/ (1998). Accessed 7 July 2016

  3. Petrie, H., Kheir, O.: The relationship between accessibility and usability of websites. In: CHI 2007 Proceedings (2007)

  4. Stephanidis, C., Salvendy, G.: Towards an information society for all: HCI challenges and R&D recommendations. Int. J. Hum. Comput. Interact. 11(1), 1–28 (1999)

    Article  Google Scholar 

  5. Bühler, C., Stephanidis, C.: European co-operation activities promoting design for all in information society technologies. In: Miesenberger, K., Klaus, J., Zagler, W., Burger, D. (eds.), ICCHP Computer Helping People with Special Needs, vol. 3118, pp. 80–87 (2004)

  6. Disability Rights Commission: The Web Access and Inclusion for Disabled People. A Formal Investigation Conducted by the Disability Rights Commission. TSO, London (2004)

    Google Scholar 

  7. Schrepp, M.: On the efficiency of keyboard navigation in web sites. Univers. Access Inf. Soc. 5(2), 180–188 (2006)

    Article  Google Scholar 

  8. King, A., Evans, D.G., Blenkhorn, P.: The evaluation of a web browser for blind people. In: Pruski, A., Knops, H. (eds.) Assistive Technology: From Virtuality to Reality, pp. 637–641. IOS Press, Amsterdam (2005)

    Google Scholar 

  9. Gonçalves, Ramiro, Martins, José, Pereira, Jorge, Oliveira, M.A.Y., Ferreira, J.J.P.: Enterprise web accessibility levels amongst the forbes 250: where art thou O virtuous leader? J. Bus. Ethics 113(2), 363–375 (2012)

    Article  Google Scholar 

  10. International Standards Organization: Standard 9241: Ergonomic Requirements for Office Work with Visual Display Terminals. ISO, Geneva (1992–2000)

  11. Schrepp, M.: GOMS analysis as a tool to investigate the usability of web units for disabled users. Univers. Access Inf. Soc. 9(1), 77–86 (2009)

    Article  Google Scholar 

  12. Lindgaard, G., Dudek, C.: What is this evasive beast we call user satisfaction? Interact. Comput. 15, 429–452 (2003)

    Article  Google Scholar 

  13. Preece, J., Rogers, Y., Sharp, H.: Interaction Design: Beyond Human–Computer Interaction. Wiley, New York (2002)

    Google Scholar 

  14. Hassenzahl, M.: The effect of perceived hedonic quality on product appealingness. Int. J. Hum. Comput. Interact. 13(4), 481–499 (2001)

    Article  Google Scholar 

  15. Hassenzahl, M., Platz, A., Burmester, M., Lehner, K.: Hedonic and ergonomic quality aspects determine a softwares appeal. In: Proceedings of the CHI 2000 Conference on Human Factors in Computing Systems, pp. 201–208. ACM, New York, NY (2000)

  16. Lavie, T., Tractinsky, N.: Assessing dimensions of perceived visual aesthetics of web sites. Int. J. Hum. Comput. Stud. 60, 269–298 (2004)

    Article  Google Scholar 

  17. Norman, D.: Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books, Boulder (2003)

    Google Scholar 

  18. Thüring, M., Mahlke, S.: Usability, aesthetics and emotions in human–technology interaction. Int. J. Psychol. 42(4), 253–264 (2007)

    Article  Google Scholar 

  19. Schrepp, M., Held, T., Laugwitz, B.: On the influence of hedonic quality on the attractiveness of user interfaces of business management software. Interact. Comput. 18(5), 1055–1069 (2006)

    Article  Google Scholar 

  20. Laugwitz, B., Held, T., Schrepp, M.: Construction and evaluation of a user experience questionnaire. In: Holzinger, A. (ed.), USAB 2008, LNCS 5298, pp. 63–76 (2008)

  21. Erdinç, O., Lewis, J.R.: Psychometric evaluation of the T-CSUQ: the Turkish version of the Computer System Usability Questionnaire. Int. J. Hum. Comput. Interact. 29(5), 319–326 (2013)

    Article  Google Scholar 

  22. Laugwitz, B., Schrepp, M., Held, T.: Konstruktion eines Fragebogens zur Messung der User Experience von Softwareprodukten. In: Heinecke, A.M., Paul, H. (eds.) Mensch & Computer 2006, pp. 125–134. Oldenbourg Verlag, Munich (2006)

    Google Scholar 

  23. Laugwitz, B., Schubert, U., Ilmberger, W., Tamm, N., Held, T., Schrepp, M.: Subjektive Benutzerzufriedenheit quantitativ erfassen: Erfahrungen mit dem User Experience Questionnaire UEQ [Quantitative measurement of subjective user satisfaction: experiences with the user experience questionnaire UEQ]. In: Brau, H. (ed.), Usability Professionals 2009, pp. 220–225 (2009)

  24. Sauro, J., Lewis, J.R.: When designing usability questionnaires, does it hurt to be positive? In: Proceedings of CHI 2011, pp. 2215–2223. Association for Computing Machinery, Vancouver, Canada (2011)

  25. Rauschenberger, M., Schrepp, M., Olschner, S., Thomaschewski, J., Pérez Cota, M.P.: Measurement of user experience: a Spanish language version of the User Experience Questionnaire (UEQ). In: Álvaro Rocha, J.A., Calvo-Manzano, L.P.R., Pérez Cota, M. (eds.), Information Systems and Technologies (CISTI), Madrid, vol. 1, pp. 471–476 (2012)

  26. Rauschenberger, M., Schrepp, M., Pérez Cota, M.P., Olschner, S., Thomaschewski, J.: Efficient measurement of the user experience of interactive products—how to use the User Experence Questionnaire (UEQ). Example: Spanish language version. Int. J. Interact. Multimed. Artif. Intell. 2(1), 39–45 (2013)

    Google Scholar 

  27. Volmer, M.: Barrierefreiheit von Webpräsenzen. Fachbereich Technik Hochschule Emden/Leer (2014)

  28. Schrepp, M., Hinderks, A., Thomaschewski, J.: Applying the User Experience Questionnaire (UEQ) in different evaluation scenarios. In: Marcus, A. (ed.), Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience. Lecture Notes in Computer Science, vol. 8517, pp. 383–392. Springer International Publishing, Berlin (2014)

Download references

Author information

Authors and Affiliations

  1. SAP AG, Walldorf, Germany

    Martin Schrepp

  2. University of Vigo, Vigo, Spain

    Manuel Pérez Cota

  3. INESC TEC and UTAD, Porto, Portugal

    Ramiro Gonçalves

  4. RMTSoft GmbH & Co. KG, Stuhr, Germany

    Andreas Hinderks

  5. Hochschule Emden/Leer, Emden, Germany

    Jörg Thomaschewski

Authors
  1. Martin Schrepp
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Manuel Pérez Cota
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Ramiro Gonçalves
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Andreas Hinderks
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Jörg Thomaschewski
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Martin Schrepp.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Schrepp, M., Pérez Cota, M., Gonçalves, R. et al. Adaption of user experience questionnaires for different user groups. Univ Access Inf Soc 16, 629–640 (2017). https://doi.org/10.1007/s10209-016-0485-9

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10209-016-0485-9

Keywords

Search

Navigation